Installation Guide

Before calling for service, check the troubleshooting list of common issues.
If you are unable to resolve a problem, contact your local authorized distributor.
Troubleshooting
PROBLEM ISSUE POSSIBLE CAUSE SOLUTION
Water not hot
enough.
The water ow rate exceeds
the heating capacity of the
heater.
Temperature setting is too
low.
Water pressure is less than
0.5 bar (7 psi).
Electrical malfunction.
Reduce the water ow rate at the
faucet or slightly close the shutoff
valve on the unit’s incoming water
supply line to reduce the water ow
rate.
Increase the temperature setting on
the unit.
Make sure the shutoff valve is fully
open and the water supply line is not
blocked.
Contact a qualied electrician or your
local authorized distributor for service.
Water too hot. The water ow rate through
the heater is too slow.
Temperature setting is too
high.
Increase the ow rate at the water
outlet.
Switch to a lower temperature setting.
Heater shuts off
during use.
Power outage or faulty
wiring.
Check the power supply. Check the
circuit breaker.
If problem persists, contact a qualied
electrician or the manufacturer.
Water stops
owing.
Blockage in water pipes or
hoses.
No water supply.
Make sure the main water line
valve is fully open and there are no
obstructions in the water supply line.
Water temperature
varies from hot to
cold during use.
Water pressure has dropped
below minimum level.
Increase the ow rate from the water
supply source.
No hot water even
though the shutoff
valve on the unit’s
incoming water
supply line is fully
open.
Power outage or faulty
wiring.
The ow rate needed to
activate the heating element
(0.5 gpm) has not been
reached.
Check the power supply. Check the
circuit breaker.
Increase the ow rate from the water
supply source.
Clean the lter screen on the unit’s
water inlet.
If you have an issue and need further assistance,
please call: 1-888-783-6082
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