Full Product Manual

Before calling for service, check the troubleshooting list of common issues.
If you are unable to resolve a problem, contact your customer service.
Troubleshooting
PROBLEM POSSIBLE CAUSE SOLUTION
Water not hot
enough.
The water ow rate exceeds
the heating capacity of the
heater.
Temperature setting is too
low.
Water pressure is less than
7 psi (0.5 bar).
Electrical malfunction.
Reduce the water ow rate at the faucet
or slightly close the shutoff valve on
the unit’s incoming water supply line to
reduce the water ow rate.
Increase the temperature setting on the
unit.
Make sure the shutoff valve is fully open
and the water supply line is not blocked.
Contact a qualied electrician or your
local authorized distributor for service.
Water too hot. The water ow rate through
the heater is too slow.
Temperature setting is too
high.
Increase the ow rate at the water
outlet.
Switch to a lower temperature setting.
Heater shuts off
during use.
Power outage or faulty
wiring.
Check the power supply. Check the
circuit breaker.
If problem persists, contact a qualied
electrician or the manufacturer.
Water stops
owing.
Blockage in water pipes or
hoses.
No water supply.
Make sure the main water line valve is
fully open and there are no obstructions
in the water supply line.
Water temperature
varies from hot to
cold during use.
Water pressure has
dropped below minimum
level.
Increase the ow rate from the water
supply source.
No hot water even
though the shutoff
valve on the unit’s
incoming water
supply line is fully
open.
Power outage or faulty
wiring.
The ow rate needed to
activate the heating element
(0.5 gpm) has not been
reached.
Check the power supply. Check the
circuit breaker.
Increase the ow rate from the water
supply source.
Clean the lter screen on the unit’s
water inlet.
If you have an issue and need further assistance,
please call: 1-888-783-6082
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