User`s guide

AT85DVK-07 Development Board User Guide 5-27
4391B–MP3–07/07
Section 5
Technical Support
There are two ways to report a technical issue:
 Through E-mail at [e-mail]
 Through web site at http://support.atmel.no/bin/customer
When requesting technical support, please report the following information:
5.1 Problem
Reporting
 Object:
– Company Name
– Product Name
– Short Description
Example: COMPANY – AT85C51SND3B2 – Audio File Stop Playing
Note: For follow-up reason, report problems separately i.e. one problem per report.
 Problem Description
– Give a detailed description of your problem
5.2 Firmware  Send your complete firmware project unless it is strictly confidential
 Package
– Base Name: e.g. snd3b-refd1-1_0_33
– Any useful information about changes...
5.3 Hardware  Silicon
– Part Number: e.g. 85C51SND3B1-EL
– Date Code: e.g. 0441
– Lot Number: e.g. A04319B
 Memories
– NF Part Number: e.g. Micron MT29F2G08AABWG,
– Device Number: e.g. #2