® HP OmniBook 6000 Service Manual
Notice In a continuing effort to improve the quality of our products, technical and environmental information in this document is subject to change without notice. This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard Co.
Contents 1. Product Information ..................................................................................................1-1 Features......................................................................................................................................... 1-3 Operation ...................................................................................................................................... 1-5 Turning the OmniBook On and Off................................................
Figures Figure 1-1. OmniBook — Front View .................................................................................................1-3 Figure 1-2. OmniBook — Lower View................................................................................................1-4 Figure 1-3. OmniBook — Rear View ..................................................................................................1-4 Figure 1-4. Resetting the Computer ..................................................................
Tables Table 1-1. OmniBook 6000 Series Models ......................................................................................... 1-1 Table 1-2. Product Comparisons ......................................................................................................... 1-2 Table 1-3. Activating Power Modes.................................................................................................... 1-5 Table 1-4. Main Status Lights (front of computer)............................................
Introduction This manual provides reference information for servicing the HP OmniBook 6000. It is for use by HP-authorized service personnel while installing, servicing, and repairing these products. The manual is designed as a self-paced guide that will train you to install, configure, and repair OmniBook 6000 computers. The manual is self-contained, so that you can follow it without having equipment available. The following table lists other sources of information about the computers and related products.
1 Product Information The HP OmniBook 6000 provides outstanding performance and expandability, in a conveniently portable form. Its high-performance components use the latest technologies to enable it to replace a desktop computer or serve as a portable multimedia presentation tool. Table 1-1. OmniBook 6000 Series Models OmniBook CPU ** Product * Display Hard Drive Drives Standard SDRAM Mini-PCI Card F2072x Celeron 550 MHz 14.1” XGA 5 GB CD-ROM, FDD 64 MB SW Modem F2073x Celeron 550 MHz 14.
Table 1-2. Product Comparisons Processor* Memory Display Video Operating System Desktop Management Interface Power Management OmniBook 6000 Celeron (550 MHz) or Pentium III (600/500, 650/500, or 700/600 MHz). 64 or 128 MB SDRAM in system slot. Expandable to 512 MB. 15.0- or 14.1-inch TFT XGA display. AGP graphics interface. 4 or 8 MB video RAM with 32or 64-bit graphics interface and 64-bit graphics controller. 3D and OpenGL graphics support. Up to 16M colors (XGA). Zoomed Video enabled.
Features The following three illustrations show the computer’s main external features. For an exploded view of the computer, see page 4-2. Figure 1-1. OmniBook — Front View 1. Sleep button. Suspends and resumes operation. 10. System-off switch. 2. Keyboard status lights (left to right: Caps Lock, Num Lock, Keypad Lock, Scroll Lock). 11. Audio-off button and audio-off light. 3. Power slide button. Turns the computer on and off. 13. Volume control. 12. Infrared port (below the volume control). 4.
Figure 1-2. OmniBook — Lower View 19. Modem port (on certain models). 24. Main battery. 20. LAN port (on certain models). 21. PC Card and CardBus (PCMCIA) slots (upper and lower). 25. Plug-in module bay. Can contain a CD-ROM or DVD drive, floppy disk drive, secondary battery, or other plug-in module. 22. Hard disk drive. 26. Mini-PCI cover (no user parts inside). 23. Main battery latch. 27. SDRAM cover. Figure 1-3. OmniBook — Rear View 28. Universal serial bus port (USB). 29. Parallel port (LPT1).
Operation This section gives an overview of the computer’s operation. Turning the OmniBook On and Off You can start and stop the computer using its blue sleep button. However, at certain times you may want to use other methods to start or stop the computer—depending on power considerations, types of active connections, and start-up time. Table 1-3. Activating Power Modes Power mode Display-off mode Saves minimal power. Turns off the display and hard disk. Restarts quickly. Maintains network connections.
Checking the Status of the OmniBook The computer’s main status lights, located on the front of the computer, report power status, battery status, and drive activity Table 1-4. Main Status Lights (front of computer) Meaning Power status Green: computer is on or in Display-off mode (Windows 98 and 2000). Amber: computer is in Standby mode or Display-off mode (Windows 95). No light: computer is off or in Hibernate mode. Red light: computer failed when resuming, and must be reset.
Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then release both keys. External keyboards support only Fn+F5, Fn+F7, and Fn+F12. To use these, press and hold left CTRL+left ALT, press the appropriate second key, then release both keys. Table 1-6.
Resetting the OmniBook Occasionally, Windows or the computer may stop responding, so that you cannot turn the computer off. If this happens, try the following in the order listed: 1. If possible, shut down Windows: press CTRL+ALT+DEL, then click Shut Down. Press the blue sleep button to restart. 2. Slide and hold the power button for 4 seconds, until the display shuts down, then press the blue sleep button to restart.
Specifications The following tables list the specifications for the OmniBook and its accessories. These are subject to change: for the latest versions, see the HP Notebook Web site (www.hp.com/notebooks). Table 1-7. OmniBook 6000 Series Specifications Physical Attributes Processor and Bus Architecture Graphics Power Mass Storage SDRAM Audio System Keyboard and Pointing Device HP OmniBook 6000 Size (14.0-inch display): 316 × 261 × 33 mm (12.4 × 10.3 × 1.3 in). Size (15.
Communications Input/Output Expandability Software 1-10 LAN/Modem Models (3Com): LAN - Ethernet 10Base-T (10 Mbps) and 100Base-TX (100 Mbps) support. - Supports wake-on-LAN, remote wake-up (Windows 98), fast IP, DMI, dRMON. - MBA (Managed Boot Agent) support for PXE/BINL, BOOTP, NCP/IPX, DHCP. Modem - Data speed: 56 Kbps (V.90) maximum. - Fax speed: 14.4 Kbps, Class 1 and 2. - Modulation: V.21, V.22, V.22bis, V.23, V.32, V.32bis, V.34, V.90, X2, Bell 103, Bell 212A. - Synchronous transfer: V.80.
Security Features User and administrator passwords. System, hard drive, and docking passwords. PC identification displayed at boot. DMI-accessible electronic serial number. Kensington Microsaver lock slot. Environmental Limits Operating temperature: 5 to 35 °C (41 to 95 °F). Operating humidity: 20 to 90 percent RH (5 to 35 °C). Operating altitude: up to 3000 m (10,000 ft). Storage temperature: –20 to 50 °C (–4 to 122 °F). CPU: Intel Mobile Pentium III or Celeron processor. South Bridge: PIIX4M.
Table 1-8.
Internal Design The motherboard PCA is the central component of the OmniBook’s design. It plays a role in virtually all system functions. The CPU module and most other subsystems connect to the motherboard. The following figure shows the connections among the OmniBook’s replaceable electronic modules. In addition, the table on page 1-14 lists the roles that the replaceable modules play in each of the OmniBook’s functional subsystems.
Table 1-9. Functional Structure Bootup Processor CPU module Motherboard Floppy disk module Hard disk drive CPU module Motherboard Main processor (MMO). Primary system circuitry. First source of disk-based startup code. Second source of disk-based startup code. Main processor, numeric data processor, L1 and L2 cache. Primary system circuitry. Motherboard SDRAM module Display interface PCA Battery Motherboard Hard disk Motherboard Hard disk drive No onboard RAM. Changeable RAM (2 slots). Video RAM.
2 Removal and Replacement This chapter tells you how to remove and replace the OmniBook’s removable components and assemblies. The items marked by • in the following table are user-replaceable. Table 2-1. Removal Cross-Reference • Battery, main (page 2-4). Battery, CMOS (page 2-29). • Bumpers, display (page 2-12) • Cap, pointing stick (page 2-12). • Card, mini-PCI (page 2-9). Case, bottom (page 2-22). Case, top (page 2-20). Cover, center hinge (page 2-29). • Cover, left corner (page 2-12).
Disassembly Flowchart The following diagram shows the general “path” you will use in disassembling the OmniBook to access any particular component. Battery, ac adapter, secondary battery Plug-in module, hard disk drive * * Only if removing top case, motherboard, or bottom case.
Table 2-2. Required Equipment • Small Phillips screwdriver, preferably magnetized. • Small flat-blade screwdriver. • IC (PLCC) removal tool (similar to OK Industries EX-5). Table 2-3. Recommended Screw Torques Screw Thread Size M2 M2.5 (2–11 mm long) M2.5 (12–19 mm long) M3 HP OmniBook 6000 Torque (cm-kgf) 1.3 – 1.8 3.0 – 3.5 2.5 – 3.0 3.0 – 3.5 Torque (in-lbf) 1.1 – 1.5 2.6 – 3.0 2.2 – 2.6 2.6 – 3.
Removing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then lift the battery out of its compartment. Figure 2-2. Removing the Battery Reassembly Notes • Insert the front (rounded) end of the battery into the battery compartment on the bottom of the computer, and lower the back end in until it clicks into place.
Removing a Plug-In Module (User-Replaceable) Required Equipment • None. Removal Procedure 1. Press the button on the module release latch, and slide the latch toward the front of the computer. Figure 2-3. Removing a Module 2. Grasp the module and pull it out. Figure 2-4.
Removing an SDRAM Module (User-Replaceable) The OmniBook 6000 has no SDRAM on its motherboard, but has two slots for that hold two SDRAM modules. One slot contains a SDRAM module installed at the factory. Table 2-4.
Removing the Hard Disk Drive (User-Replaceable) Table 2-5. Hard Disk Drive Replacement Part Numbers Description Drive, hard disk (5 GB, 9.5 mm, Hitachi) Drive, hard disk (6 GB, 9.5 mm, Hitachi) Drive, hard disk (6 GB, 9.5 mm, IBM) Drive, hard disk (10 GB, 9.5 mm, IBM) Drive, hard disk (12 GB, 9.5 mm, Hitachi) Drive, hard disk (18 GB, 12.
Pin connector Screws, M3×2mm (2) Screws, M3×2mm (2) Screws, M2×4mm (2) Figure 2-7. Removing the Hard Disk Case • Slide the cover down into place so the retainer tab engages the casing. • Carefully put the pin connector back onto the pins on the end of the new hard drive. Work at each end alternately so that the connector slides on evenly without bending the connector pins. • Of the six screws that go in the holder and drive case, the thinner screws go nearest the connector.
Removing the Mini-PCI Card (User-Replaceable) Certain OmniBook models include a mini-PCI card. Table 2-6. Mini-PCI Card Replacement Part Numbers Description Card, mini-PCI (LAN/modem) Card, mini-PCI (SW modem) Part Number F2072-60902 F2072-60903 Exchange Part Number Caution Handle the mini-PCI card only by its edges and provide proper grounding, or you might damage the board by electrostatic discharge. Required Equipment • Small Phillips screwdriver. Removal Procedure 1.
Reassembly Notes • Gently press the mini-PCI card into the connector at about a 30° angle, until it is fully inserted. Then press down on both sides until the latches snap closed.
Removing the Power Button Panel (User-Replaceable) Required Equipment • Small flat-blade screwdriver. Removal Procedure 1. Unplug the ac adapter, if present, and remove the battery. Remove the secondary battery if one is installed. 2. Carefully insert the screwdriver blade under the power button panel along the edge shown below, and gently pry up the center of the cover. 3. Insert a thumb or finger under the center of the panel, and lift the panel out. Figure 2-9.
Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2-7. Replacing Small Parts (User-Replaceable) Part Cap, pointing stick Bumpers, display (on display bezel) Cover, mini-PCI Cover, SDRAM Covers, screw (on display bezel) Covers, left/right corner Feet, rubber (on bottom of unit) 2-12 Replacement Procedure Pull the cap off the pointing stick. Insert a small flat-blade screwdriver under the bumper and pry it loose.
Removing the Display Assembly (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the ac adapter, if present, and remove the battery. Remove the secondary battery if one is installed. 2. Remove the power button panel (page 2-11). 3. From the back of the computer, remove the two screws near the PS/2 keyboard/mouse port, and the two near the ac adapter jack. 4. From the bottom of the computer, remove the two screws from the rear corners. 5.
Screws, M2.5×6mm (4) Label with DIP switch settings Screws, M2.5×6mm (2) Screws, M2.5×6mm (5) Figure 2-10. Removing the Display Reassembly Notes • Before installing any screws, make sure the center hinge cover fits over the tab in the bottom case. Important • Make sure the DIP switches on the display interface PCA match the settings shown on the label on the display cable, or you risk damaging the display.
Removing the Keyboard (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the ac adapter, if present, and remove the battery. Remove the secondary battery if one is installed. 2. Remove the power button panel (page 2-11). 3. From the bottom of the unit, remove the single screw marked with a “K.” Caution Be careful not to touch the heatsink until it has cooled. It could be hot if the computer was running recently. 4.
Keyboard and pointing stick flex cables Figure 2-12. Unplugging the Keyboard Cables Reassembly Notes • Lay the keyboard face down on the top case slightly forward of its normal position, then reconnect the keyboard and pointing stick flex cables. • Slip the metal tabs on the bottom of the keyboard into their slots in the top case, then lower the keyboard into place.
Removing the Heatsink (with Fan) (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the ac adapter, if present, and remove the battery. Remove the secondary battery if one is installed. 2. Remove these additional assemblies: • Power button panel (page 2-11). • Keyboard (page 2-15). 3. Disconnect the fan cable through the opening in the heatsink. 4. Remove the five retaining screws. 5. Lift the heatsink out of the unit. Screws, M2.
Removing the CPU Module (HP Authorized Service Providers Only) Table 2-8. CPU/Motherboard Component Compatibility Pentium III models Celeron models CPU module F1979-69101 (600/500 MHz) F1980-69101 (650/500 MHz) F2072-69102 (700/600 MHz) F2072-69101 (550 MHz) PCA, motherboard F2072-60913 F2072-60914 Required Equipment • Small Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the ac adapter, if present, and remove the battery.
CPU module lock screw CPU module Power-level DIP switches Figure 2-14. Removing the CPU Module Reassembly Notes • Carefully insert the CPU module into the motherboard, and turn the lock screw one-half turn clockwise to secure the CPU module. • The CPU module is keyed for installation, and can only be inserted one way. Note: Setting the SpeedStep Power Level DIP Switches Whenever you install a new CPU, you must make sure the SpeedStep power level DIP switches are set correctly for that CPU.
Removing the Top Case (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the ac adapter, if present, and remove the battery. Remove the secondary battery if one is installed. 2. Remove these additional assemblies: • Power button panel (page 2-9). • Keyboard (page 2-15). • Heatsink (page 2-17). • Display assembly (page 2-13). • Plug-in module (page 2-5). • Hard disk drive (page 2-7). 3.
Screws, M2.5x6mm (2) PCMCIA doors Touch pad flex cable Screw, M2.5x2mm Docking doors Cover, left corner Screws, M2.5x6mm (3) Panel, vent Panel, sound/IR Screws, M2.5x4mm (2) Screws, M2.5x6mm (3) Cover, right corner Figure 2-15. Removing the Top Case Reassembly Notes • If you need to reinstall the sound/IR panel, make sure the volume control is oriented properly (pins facing inward). Insert the tabs on the end of the panel into the slots in the bottom case.
Removing the Motherboard or Bottom Case (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure Note: When Replacing the Motherboard If possible, record the computer’s Service ID before you replace the motherboard. (You will then store the Service ID in the EEPROM on the new motherboard PCA.) Do this using the Service Utility disk—see page 2-26. 1. Unplug the ac adapter, if present, and remove the battery.
4. From the top of the computer, remove the six screws that attach the motherboard to the bottom case. 5. Bend the casing that surrounds the audio connectors outward slightly to release the connectors. 6. Lift the motherboard off of the bottom case. Screws, M2.5x4mm (3) Screws, M2x15mm (2) Screws, M2.5x6mm (3) Figure 2-16. Removing the Motherboard Reassembly Notes • Insert the audio connectors through their openings in the bottom case, then lower the motherboard into place.
• If you need to install or replace the docking or PCMCIA doors, see the figures below. Figure 2-17. Installing Docking Doors Figure 2-18.
Replacing the Motherboard Installation Procedure Caution Replace the motherboard only with one that is compatible with the OmniBook model and CPU module—see the table on page 2-18. 1. If present, remove the mini-PCI card and mini-PCI panel. 2. Remove the screw from the display interface PCA, and carefully lift the PCA off of the connector underneath. 3. Carefully lift the power supply PCA off of the connector underneath. 4.
Storing Unit Information Electronically When replacing a motherboard PCA, you will need to download the OmniBook 6000 service package from the Partnership Web site (see page vi). This package contains the following: • Image for creating a bootable Display Update floppy disk. • Image for creating a bootable Service Utilities floppy disk. • Readme file that explains how to create and use the above floppy disks.
Replacing the Bottom Case Installation Procedure 1. Install a new Microsoft Product ID label. 2. Transfer the old serial number label and install a new overlay, or create a new serial number label using the steps below. 3. Follow the “Reassembly Notes” on page 2-23. Installing a New Serial Number Label Download the latest version of the serial number label template (Microsoft Word format) from the Partnership Web site (see page vi) under Support/Service in Technical Support Information.
Repairing the BIOS IC (HP Authorized Service Providers Only) The BIOS IC of the OmniBook 6000 is not replaceable: • If the BIOS IC is defective, you must replace the power supply PCA. • However, if the BIOS IC might only be corrupted, you can attempt to repair it using a Crisis Recovery floppy—see the information below. Note: Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to boot the OmniBook.
1 13 14 25 Figure 2-21. Boot-Block Jumper Removing Other Components (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the ac adapter, if present, and remove the battery. Remove the secondary battery if one is installed. 2. Remove the assemblies and follow the additional steps given in the table below. Table 2-9.
Component Doors, PCMCIA Heatsink (with fan) Removal Procedure Plug-in module (page 2-5). Hard disk drive (page 2-7). Power button panel (page 2-11). Keyboard (page 2-15). Heatsink (page 2-17). Display assembly (page 2-13). Top case (page 2-20). See page 2-17. Keyboard See page 2-15. Panel, sound/IR Plug-in module (page 2-5). Hard disk drive (page 2-7). Power button panel (page 2-11). Keyboard (page 2-15). Heatsink (page 2-17). Display assembly (page 2-13). Top case (page 2-20).
Component PCA, power supply PCA, motherboard PCA, volume Socket, PCMCIA HP OmniBook 6000 Removal Procedure Plug-in module (page 2-5). Hard disk drive (page 2-7). Power button panel (page 2-11). Keyboard (page 2-15). Heatsink (page 2-17). Display assembly (page 2-13). Top case (page 2-20). See page 2-22. Additional Steps Carefully lift the board off of the connector underneath (see the figure on page 2-25).
3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the OmniBook and identifying faulty modules: • Troubleshooting information Troubleshooting the problem (page 3-3). Verifying the repair (page 3-3). Suggestions for troubleshooting (page 3-4). • Diagnostic tools OmniBook DiagTools diagnostic program (page 3-14). Power-on self-test (page 3-21). Sycard PCCtest 450 PC Card (page 3-24).
Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, HP recommends that you follow the basic troubleshooting steps shown in the illustration below. Check the customer’s description of the problem and any supporting information. Try to duplicate the customer’s problem. Troubleshoot the problem using - Diagnostic tools. - Troubleshooting suggestions. Verify the repair by testing the functionality of the complete unit. Figure 3-1.
Troubleshooting the Problem Record pertinent information about the unit: • Model and serial number. • Operating system and version. • BIOS version. • Accessories and peripherals used. Analyze the problem: • Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine how the problem differs from proper behavior. Also, take note of the functions that do work properly. • Separate Problems. If there is more than one symptom, separate them into distinct problems.
Suggestions for Troubleshooting Table 3-1.
If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the following table to help find the problem. Table 3-2. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help determine likely causes, check to see what replaceable modules are involved in the system function and what roles they play. See the figure on page 1-13 and the table on page 1-14. Startup Does not boot on ac or battery.
Symptom Does not boot from a CD or DVD in the CD/DVD drive Error message such as “Invalid system disk” or “Auto IDE error”. Sluggish startup or shutdown. Password has been forgotten. Power/Battery Short battery operating time. Does not run on battery; empty battery indication. 3-6 Call Center: Suggestions Make sure the CD or DVD is bootable. Use BIOS Setup to check the boot order. Restart the computer. Test the DVD drive with the DiagTools diagnostics. Check for a disk in floppy drive.
Symptom Battery does not charge. Secondary battery does not charge. Battery indicator is inaccurate. Display Dark display, no light. White display. Call Center: Suggestions Check the power source. Check the battery contacts. If available, try another battery and ac adapter. Move the computer away from any nearby heat source. Unplug the ac adapter and allow the battery to cool down. Check for blocked air vents. Check the power source. Make sure main battery is fully charged.
Symptom Hard disk Hard disk never spins. Hard disk makes clunking or scratching noise. Hard disk makes buzzing or whining noise. Files are corrupted. Drive capacity is less than normal. Floppy drive General problems. Floppy drive does not work as 3-mode drive. Keyboard Some or all keys do not work properly. 3-8 Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Check the power source. Remove and reinsert the hard drive. Check the connector. Back up the drive immediately.
Symptom PS/2 keyboard and mouse with Yadapter do not work. Pointing stick General problems. Special pointing stick features not working. Touch pad General problems. Special touch pad features not working. Call Center: Suggestions Check devices separately. Repair Center: Likely Causes Y-adapter. PS/2 device. Motherboard. Repair Center: Comments Slide and hold the power button four seconds to reset the computer. Check settings in Control Panel. Make sure pointing stick is enabled in Mouse Properties.
Symptom Serial/Parallel/USB General problems. Modem General problems. LAN/Network General problems. 3-10 Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Check connections. Check settings in BIOS Setup. Check settings in Control Panel. Test ports with DiagTools diagnostics. For USB: check for latest versions of drivers. Motherboard. Use loop-back connector when testing serial or parallel port—see page 3-16.
Symptom Infrared General problems. PCMCIA General problems. ac adapter Does not power the OmniBook Miscellaneous Clock loses time Computer gets abnormally hot HP OmniBook 6000 Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Infrared is disabled and no drivers installed as shipped. (Drivers are included.) Check settings in BIOS Setup. Remove any PC Cards from the computer (possible IRQ conflict). For fast-IrDA, check for DMA conflict with ECP parallel port. Motherboard.
Symptom Computer pauses or runs sluggishly 3-12 Call Center: Suggestions May be normal Windows behavior (background processing can affect response time). Certain background operations (such as VirusScan) can affect performance. Press CTRL+ALT+DEL to see if an application is not responding. Restart the computer. If the hard disk has spun down to conserve power, it can take several seconds to spin up (you can hear this).
Symptom Computer is still on but stops responding. Accessories Docking product I/O problems General plug-in module problems HP OmniBook 6000 Call Center: Suggestions Press CTRL+ALT+DEL and end any application that is not responding. Slide and hold the power button four seconds to turn off and reset the computer. Press the blue sleep button to turn the computer back on. If the above fails, insert a straightened paper clip into the system-off switch.
Diagnostic Tools This section describes the following diagnostic tools you can use for troubleshooting and repairing the OmniBook: • OmniBook DiagTools program (below). • Power-on self-test (page 3-21). • Sycard PCCtest 450 PC Card (page 3-24). • Desktop Management Interface (page 3-25). • BIOS Setup utility (page 3-27). OmniBook DiagTools The DiagTools hardware diagnostic program provides two levels of testing: • User-level testing using a basic hardware test.
Running DiagTools 1. Restart the OmniBook. 2. When the HP logo appears, press F10 to start the diagnostic test. 3. Go through the first several screens. 4. When the hardware detection finishes, check the list of detected hardware.
9. When you are finished, press ESC to exit the advanced tests. 10. Press F4 to save system and test information in the Support Ticket log file. 11. Exit. Press F3 to exit and reboot. 12. Optional: Check the log. The log file contains a hardware summary and a list of all test results and errors. Run C:\Dmi\Hputils\Hpsuppt.exe to retrieve the log file to this directory and open it in Notepad.
Interpreting the Results • The following table lists test groups, error codes, and suggestions for follow-up actions. Consider these suggestions in combination with other troubleshooting information. Table 3-3. OmniBook Diagnostic Error Codes Code Suggestions Note: If the BIOS IC appears to be corrupted, you can try to repair it (see page 2-28). System Tests 0001h – Reseat or replace the CPU module. 0008h 0009h Replace the power supply PCA. Replace the CPU module. Replace the motherboard.
Code 0293h – 0296h 02AAh 02CCh 02EEh 02F1h 02F3h 02F4h – 02F5h 02FFh 9602h – 9607h Suggestions Replace the hard disk. Check hard disk connectors and motherboard connector. Replace the hard disk. Replace the motherboard. Run BIOS Setup and check the hard disk type. Replace the hard disk. Replace the motherboard. Run BIOS Setup and temporarily select a drive type that has more than 200 cylinders, then repeat the test. Reformat the hard disk.
Code 9016h 9017h Suggestions Reset the computer. Reprogram the BIOS IC. Replace the power supply PCA. Replace the motherboard. See chapter 5 for cosmetic guidelines. If warranted, replace the display assembly. CD-ROM 0A00h 0A01h 0A02h 0A03h Tests Insert a CD in the drive. Repeat the test. Replace the CD-ROM drive. No repair. (Automatic close not supported.) Insert a different CD in the drive and repeat the test. Check the connectors on the CD-ROM drive and motherboard. Replace the CD-ROM drive.
Code 9603h 9604h 9605h 3-20 Suggestions Repeat the hard disk test. If other errors occur, follow the instructions for those errors. Back up data if possible, then reinstall applications. Reformat the hard disk. If necessary, recreate the Hibernate partition, then run FDISK to partition the hard disk. Run full HDD test, For a computer that does not give an F10 prompt at boot (no Hibernate partition) or that has a non-Windows operating system, this error may not indicate a failure.
Power-On Self-Test Note If Quiet Boot is enabled in BIOS Setup (the default setting), press ESC during boot to see POST messages. The POST (Power-On Self-Test) is a series of initialization routines and diagnostic tests that the system BIOS runs when the computer boots. The system BIOS will not boot the operating system if system memory, the CPU, DMA, or the interrupt controller fails the POST diagnostic tests. POST progress is indicated by a sequence of codes, and error messages are displayed if possible.
The following table lists POST messages and explanations for reported problems. If the system fails after you make changes in BIOS Setup, reset the computer, enter BIOS Setup, and install the defaults or correct the error. Table 3-5. POST Messages Message Description 0200 Failure Fixed Disk Fixed disk is not working or not configured properly. Make sure the fixed disk is attached properly. Run Setup. Find out if the fixed-disk type is correctly identified. 0210 Stuck key Stuck key on keyboard.
Message Description 02F5: DMA Test Failed ServerBIOS2 test error: Cannot write to extended DMA (Direct Memory Access) registers. 02F6: Software NMI Failed ServerBIOS2 test error: Cannot generate software NMI (Non-Maskable Interrupt). 02F7: Fail-Safe Timer NMI Failed ServerBIOS2 test error: Fail-Safe Timer takes too long. device Address Conflict Address conflict for specified device. Allocation Error for: device Run ISA or EISA Configuration Utility to resolve resource conflict for the specified device.
Sycard PCCtest 450 CardBus Card (Optional) The PCCtest 450 CardBus Card (version 1.05) available from Sycard Technology is the only recommended diagnostic tool that tests the functionality of the PCMCIA slots using a PCMCIA card. It is a Type II CardBus Card that works with compatible test software to exercise PCMCIA functions. (For details, see the Sycard Technology Web site: http://www.sycard.com.) The PCCtest 450 product contains these components: • PCCtest 450 CardBus Card, version 1.05.
Desktop Management Interface (DMI) The Desktop Management Interface (DMI) is basically a set of rules for accessing information about a personal computer. Using DMI, an application program can determine, for example, which hardware and software components are present in a personal computer, the operating system being used, and the number of accessory board slots available.
Contents of the DMI Package The DMI software and associated documentation is supplied either preinstalled on the OmniBook’s hard disk drive or on the Recovery CD. The contents of the package are the same in both cases. Since the information accessed by the DMI software is specific to a particular computer, it must be installed on each computer separately. The DMI package included with the OmniBook can be used only with the OmniBook.
BIOS Setup Utility The BIOS Setup utility provides access to basic configuration settings. It is independent of the operating system. Running the BIOS Setup Utility 1. Close all applications, then click Start, Shut Down, Reboot. (If necessary, you can press CTRL+ALT+DEL to reboot.) 2. When the HP logo appears, press F2 to enter the BIOS Setup utility. 3.
System Devices Menu PS/2 Pointing Devices External Fn Key IDE Controller FDD Controller Serial Port Base I/O address IrDA Port Mode Base I/O address DMA channel Parallel Port Mode Base I/O address Interrupt DMA channel Security Menu User Password is Administrator Password is Set User Password Disables the internal pointing devices when an external PS/2 mouse is connected. Sets whether left CTRL+left ALT on an external keyboard is interpreted as the Fn key.
Power Menu Default Windows 2000 uses only the settings marked with *. Windows 98 uses only the settings marked with * or **. All other settings in the Power menu are ignored. Automatic Intel SpeedStep Mode* Sets the speed used by a dual-speed processor at boot, depending on the available power source. A separate Control Panel power setting controls speed changes after boot. Power Management Mode Disables time-outs, selects a combination of time-outs, or Max. Power allows customized time-outs.
4 Replaceable Parts This chapter contains an exploded view of the OmniBook and the following lists of parts: • OmniBook replaceable parts (page 4-3). • Accessory replacement parts (page 4-5). • Part number reference (page 4-6).
Figure 4-1.
Table 4-1. OmniBook Replaceable Parts 1 2 3 4 5 5 5 5 6 6 7 7 7 7 7 7 8 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 10 11 Description Part Number Battery, main (14.
12 13 14 15 16 17 18 19 20 21 22 22 23 24 25 26 27 28 29 30 31 32 33 34 34 34 35 36 4-4 Description Part Number Kit, OB6000 screws Screw, M2x4mm Screw, M2x15mm Screw, M2.5x2mm (wide-head) Screw, M2.5x4mm Screw, M2.5x6mm Screw, M2.
Table 4-2. Accessory Replaceable Parts Description Part Number Adapter, ac (60 watt) Adapter, auto/air (75 watt) Adapter, docking module bay Adapter, PS/2 “Y” Battery, main (14.
Table 4-3.
Part Number F2072-60905 F2072-60906 F2072-60907 F2072-60908 F2072-60909 F2072-60910 F2072-60911 F2072-60912 F2072-60913 F2072-60914 F2072-60915 F2072-60916 F2072-60917 F2072-60918 F2072-60919 F2072-60920 F2072-60921 F2072-60922 F2072-60923 F2072-60924 F2072-60925 F2072-60926 F2072-60927 F2072-60928 F2072-60929 F2072-60930 F2072-60931 F2072-60932 F2072-60933 F2072-60934 F2072-60935 F2072-60936 F2072-60937 F2072-60938 F2072-60939 F2072-60940 F2072-60941 F2072-60942 F2072-60943 F2072-60944 F2072-60945 F2072-60
Part Number F2072-60952 F2072-60953 F2072-60954 F2072-60955 F2072-60956 F2072-60957 F2072-60958 F2072-60959 F2072-60960 F2072-60961 F2072-60962 F2072-60963 F2072-60964 F2072-60965 F2072-60966 F2072-60967 F2072-60968 F2072-60969 F2072-60970 F2072-60971 F2072-60972 F2072-60973 F2072-60974 F2072-60975 F2072-60976 F2072-60977 F2072-60978 F2072-60979 F2072-60980 F2072-60981 F2072-60982 F2072-60983 F2072-60984 F2072-60985 4-8 Exchange Part Number Replaceable Parts Description User Repl.
5 Reference Information This chapter includes the following reference information: • Password removal policy. • Display quality statement. Password Removal Policy If the user forgets the system password, the user calls Technical Support to determine the proper removal procedure. The user must provide proof of ownership, and the OmniBook must be operated during the procedure. The password removal procedure is protected as HP Company Private information.
Hewlett-Packard Display Quality Statement TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce large displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections may be visible to the customer under varying display conditions, and can appear as bright, dim, or dark spots.
Table 5-1. OmniBook 6000 LCD Guidelines (14.1/15.0” TFT, XGA) Type of Imperfection Electrical Imperfections: Bright dots (a) Dark dots (a) Imperfections Not Allowed • • • • • 7 or more single bright dots. 7 or more single dark dots. 9 or more total (bright and dark combined) defective dots. Any occurrence of multiple defective dots within 15 mm. Mechanical Imperfections: Any polarizer bubble, discoloration, or dent that is visible from at least 36 cm (14 in).
Service Notes Service notes containing important repair information for the HP OmniBook 6000 will be issued periodically as needed. These notes are available online at the Partnership Web site—see page vi.
1. Product Information 2. Removal and Replacement 3. Troubleshooting and Diagnostics 4. Replaceable Parts 5. Reference Information Part Number F2072-90045 Printed in U.S.A.
