User`s guide

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Troubleshooting Tips
Before Contacting Customer Support
If you have a general question, or encounter problems
with your card, please review this information completely
before contacting Customer Support.
You can create a problem report from the ATI Displays
control panel. Please refer to the ATI Guide for
instructions on generating this problem report, and for
general troubleshooting tips not covered in this section.
Before calling about a suspected problem, please
complete the problem report, and have the report Þle
either on-screen or printed out for reference during your
call. Important information about your system is
automatically included when you generate the report.
Solutions to Common Problems
Why can't I get a resolution higher than 640x480?
¥ The problem likely relates to Monitor Sensing. Any
monitor connected to an Apple-type monitor port
must supply Òsense code informationÓ so that the
graphics card can conÞgure itself for the attached
monitor. If the detected sense code does not represent
the capabilities of your monitor, then the card cannot
conÞgure itself properly. You need to attach a monitor
adapter that supplies the proper sense code for your
monitor. Monitor adapters can be obtained from the
monitor manufacturer, or from your local Apple
Authorized Dealer.
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