User`s guide

212 Troubleshooting
If the DVD Player exhibits problems such as:
• DVD Player launches, but the ATI DVD splash screen is all you can see.
• DVD Player launches, but the display window is black.
• DVD image is jumpy, or appears to be dropping frames.
• DVD image looks blocky.
Try these suggested solutions:
Make sure you have a DVD movie disk in the DVD-ROM drive.
Try a different DVD movie disk. Before proceeding, make sure that a bad or
incompatible DVD is not the problem. Test two or three disks. Some reasons
that a DVD will not play include:
Improperly authored DVD content. If some DVDs play and others do not, try
using the DVD menus to access different chapters on the DVD.
Dirty DVD disk. DVDs with scratches, smudges, or fingerprints may not be
playable. Try cleaning the disk.
Wrong region code. If you are using a DVD intended for playback in a
different region, you should see an error message; however, always check
the DVD label to ensure that it matches your region.
Check your sound card. The DVD Player displays only the splash screen if
there is a problem with the WAV playback device on the sound card. Use
Windows Device Manager to ensure that “This device is working properly”.