KVM On the NETTM CS1708i / CS1716i User Manual www.aten.
CS1708i / CS1716i User Manual FCC Information This is an FCC Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
CS1708i / CS1716i User Manual User Information Online Registration Be sure to register your product at our online support center: International http://support.aten.com North America http://www.aten-usa.
CS1708i / CS1716i User Manual Package Contents The CS1708i / CS1716i package consists of: 1 CS1708i / CS1716i KVM Switch 2 Custom KVM Cable Sets (1 x PS/2; 1 x USB) 1 Console Cable 1 Firmware Upgrade Cable 1 Grounding Wire 1 Rack Mount Kit 1 Foot Pad Set (4 pcs) 1 Power Adapter 1 User Manual* 1 Quick Start Guide 1 Software CD Check to make sure that all the components are present and that nothing got damaged in shipping. If you encounter a problem, contact your dealer.
CS1708i / CS1716i User Manual Contents FCC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii RoHS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii SJ/T 11364-2006. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii Online Registration . . . . .
CS1708i / CS1716i User Manual 3. Basic Operation Port Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 OSD/GUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Keyboard Hotkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Hot Plugging . . . . . . . . . . . . . . .
CS1708i / CS1716i User Manual 6. Administration Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Access Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 IP Address . . . . . . . . .
CS1708i / CS1716i User Manual The Main Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 The List Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Port Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Port Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 The Port Toolbar . . . . . . . . . . . . . . . . . . . . . .
CS1708i / CS1716i User Manual Connecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Ending the Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 The Java Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . .
CS1708i / CS1716i User Manual Connection Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 CS1708i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 CS1716i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Supported KVM Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Restoring Factory Default Settings . . . . . . . . . . . . . . . . . .
CS1708i / CS1716i User Manual About this Manual This user manual is provided to help you get the most from your CS1708i / CS1716i system. It covers all aspects of installation, configuration and operation. An overview of the information found in the manual is provided below. Overview Chapter 1, Introduction, introduces you to the CS1708i / CS1716i system. Its purpose, features and benefits are presented, and its front and back panel components are described.
CS1708i / CS1716i User Manual Chapter 12, The Firmware Upgrade Utility, explains how to use this utility to upgrade the CS1708i / CS1716i's firmware with the latest available versions. An Appendix, provides specifications and other technical information regarding the CS1708i / CS1716i. Terminology Throughout the manual we make reference to the terms Local and Remote in regard to the operators and equipment deployed in a KVM Over the NETTM switch installation.
CS1708i / CS1716i User Manual Conventions This manual uses the following conventions: Monospaced [] Indicates text that you should key in. Indicates keys you should press. For example, [Enter] means to press the Enter key. If keys need to be chorded, they appear together in the same bracket with a plus sign between them: [Ctrl+Alt]. 1. Numbered lists represent procedures with sequential steps. ♦ Bullet lists provide information, but do not involve sequential steps.
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Chapter 1 Introduction Overview The CS1708i and CS1716i KVM switches are IP-based KVM control units that allow both local and remote operators to monitor and access multiple computers from a single console. For example, a single CS1708i or CS1716i can control up to 8 or 16 computers. By daisy chaining up to 15 additional CS1708A or CS1716A switches, as many as 128 or 256 computers can all be controlled from a single keyboard-monitor-mouse console.
CS1708i / CS1716i User Manual menu driven multilingual on-screen display (OSD) system. A convenient Auto Scan function also permits automatic scanning and one-by-one monitoring of the activities of selected computers. Note: The switches utilize a single shared bus – although they support local and remote login at the same time, they do not support independent operation.
1.
CS1708i / CS1716i User Manual Video DynaSync– stores the console monitor's EDID (Extended Display Identification Data) to optimize display resolution Resizable remote desktop window Windows client and Java client software support; Java client works with all operating systems Panel array mode enables user to monitor multiple servers from single screen at the same time – each selected server’s video output appears in a separate panel – users can easily select the number of panels to view Message bo
1. Introduction Requirements General For best results, we recommend that the computers used to access the CS1708i / CS1716i have at least a P III 1 GHz processor, and that their screen resolution is set to 1024 x 768 For best results, we recommend an Internet connection speed of at least 128 kbps Browsers must support 128 bit data encryption To run the Windows client, you must have DirectX 8.
CS1708i / CS1716i User Manual Cables Substandard cables might damage the connected devices or degrade overall performance. For optimum signal integrity and to simplify the layout use the high quality custom cable sets described below. Function Length Part Number 0.6 m 1.8 m 2L-1700 2L-1701 PS/2 1.2 m 1.8 m 3.0 m 6.0 m 1.8 m 2L-5201P 2L-5202P 2L-5203P 2L-5206P 2L-5702P USB 1.2 m 1.8 m 3.0 m 5.
1. Introduction Browsers Supported browsers for users that log into the KVM Over the NETTM switch include the following: Browser Version IE 6 and higher Firefox 1.5 and higher Mozilla 1.7 and higher Safari 4.0 and higher Opera 9.0 and higher Netscape 8.
CS1708i / CS1716i User Manual Components Front Panel CS1708i 1&2 3 4 5 6 7 8 3 4 5 6 7 8 CS1716i 1&2 8
1. Introduction No. 1 Component Port Selection Switches Description Press a button to give the KVM focus to the computer attached to its corresponding port. Simultaneously pressing Buttons 1 and 2 for 3 seconds performs a Keyboard and Mouse Reset. Simultaneously pressing buttons 7 & 8 on the CS1708i, or buttons 15 & 16 on the CS1716i, starts Auto Scan mode. See F7: SCAN, page 38 2 Port LEDs The Port LEDs are built into the Port Selection Switches.
CS1708i / CS1716i User Manual Rear Panel CS1708i 1 3 4 5 6 2 7 CS1716i 1 3 10 4 5 6 2 7
1. Introduction No. Component Description 1 Daisy Chain Port When Daisy Chaining Units (see Daisy Chaining, page 21), the daisy chain cable plugs in here. 2 KVM Port Section The KVM cables that link to the computers plug in here. Note: The shape of these 15-pin connectors has been specifically modified so that only custom KVM cables designed to work with this switch can plug in. (See Cables, page 6, for details.
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Chapter 2 Hardware Setup Overview For convenience and flexibility that allows mixing PS/2 and USB interfaces, as well as multiple platforms, the CS1708i / CS1716i design utilizes custom KVM cables that serve as intermediaries between the switch and the connected computers (refer to the Cable Connection Diagrams, on page 20). A separate custom KVM cable is required for each computer connection. The custom KVM cables are listed under Cables, on page 6.
CS1708i / CS1716i User Manual Stacking and Rack Mounting The CS1708i / CS1716i can be stacked on the desktop or rack mounted at the front or rear of the rack. The following sections take you through the procedures for each method. Note: 1. Allow at least 5.1 cm on each side for adequate ventilation and 12.7 cm at the rear for power cord and cable clearance. 2. The standard rack mounting kit does not include screws or cage nuts. If you need additional screws or cage nuts, contact your rack dealer.
2. Hardware Setup Rack Mounting – Front 1. Remove the screws from the left and right sides of the switch (2 screws total) near the front of the switch. 2. Use the M3 x 8 Phillips hex head screws supplied with the rack mounting kit to screw the rack mounting brackets into the sides near the front of the unit. (Continues on next page.
CS1708i / CS1716i User Manual (Continued from previous page.) 3. Place the KVM switch in the rack. Position it so that the holes in the mounting brackets line up with the holes in the rack. Secure the mounting brackets to the front of the rack.
2. Hardware Setup Rack Mounting – Rear 1. Remove 1 screw each from the left and right sides of the switch (2 screws total) near the rear of the unit. 2. Use the M3 x 8 Phillips hex head screws supplied with the rack mounting kit to screw the rack mounting brackets into the sides near the rear of the unit. (Continues on next page.
CS1708i / CS1716i User Manual (Continued from previous page.) 3. Place the KVM switch in the rack. Position it so that the holes in the mounting brackets line up with the holes in the rack. Secure the mounting brackets to the rear of the rack.
2. Hardware Setup Single Station Installation To set up a single station installation refer to the diagram below (the numbers in the diagram correspond with the numbers of the instruction steps), and do the following: 1. Ground the CS1708i / CS1716i by connecting one end of the grounding wire provided with your switch to the grounding terminal, and the other end of the wire to a suitable grounded object. 2.
CS1708i / CS1716i User Manual Cable Connection Diagrams Console Cable Installation Diagram 2 USB PS/2 KVM Cable Installation Diagrams USB KVM Cable Connection 20 PS/2 KVM Cable Connection
2. Hardware Setup Daisy Chaining To control even more computers, up to 15 additional switches can be daisy chained down from the CS1708i / CS1716i. As many as 128 (CS1708i) or 256 (CS1716i) computers can be controlled from a single console in a complete installation. Note: 1. Tables showing the relation between the number of computers and the number of CS1708i / CS1716i units needed to control them are provided on page 151. 2. A list of supported KVM switches is provided on page 152.
CS1708i / CS1716i User Manual Daisy Chain Installation Diagram 22
Chapter 3 Basic Operation Port Selection CS1708i / CS1716i installations provide three methods to obtain instant access to any computer in your installation: Manual, OSD, and Hotkey. Manual For manual port selection, simply press the Port Selection Switch that corresponds to the device you wish to access.
CS1708i / CS1716i User Manual Hot Plugging The CS1708i / CS1716i supports hot plugging – components can be removed and added back into the installation by unplugging and replugging their cables from the switch’s ports without the need to shut the unit down.
3. Basic Operation Port ID Numbering Each computer on a CS1708i / CS1716i installation is assigned a unique Port ID. The Port ID is made up of two parts: a Station Number, and a Port Number: The Station Number represents the position of the switch that the computer is connected to in the daisy chain sequence. The Port Number represents the position of the port that the computer is connected to on the CS1708i / CS1716i station. The station number precedes the port number.
CS1708i / CS1716i User Manual USB Peripheral Devices The front panel USB port is available to connect a USB peripheral device (flash drive, CD-ROM drive, printer, etc.) to the CS1708i / CS1716i. Any computer connected to the CS1708i / CS1716i can access the USB peripheral on a oneat-a-time basis. Note: Peripheral devices are only available to computers directly connected to a CS1708i / CS1716i on the same level. They are not available to computers connected to daisy chained switches.
Chapter 4 Local Console Operation Overview When setting up your CS1708i / CS1716i installation for the first time, we recommend doing it from the local console. Local console operation offers a menu driven On Screen Display (OSD) to handle computer control and switching operations. All procedures start from the OSD Main Screen. To pop up the Main Screen, tap [Scroll Lock] twice. Note: [Scroll Lock] is the default OSD hotkey. You can optionally change the Hotkey to the Ctrl key (see OSD HOTKEY, page 32).
CS1708i / CS1716i User Manual OSD Main Screen When you invoke the OSD, a screen similar to the one below appears: The diagram depicts the administrator's main screen. The user main screen does not show the F4 and F6 functions, since these are reserved for the administrator and can't be accessed by users. The OSD always starts in LIST view, with the highlight bar at the same position it was in the last time it was closed.
4. Local Console Operation OSD Navigation To dismiss the menu, and deactivate OSD, click the X at the upper right corner of the OSD window; or press [Esc]. To log out, click F8 at the top of the main screen, or press [F8]. To move up or down through the list one line at a time, Click the Up and Down Triangle symbols (ST) or use the Up and Down Arrow Keys. If there are more list entries than there is room for on the Main Screen, the screen will scroll.
CS1708i / CS1716i User Manual OSD Functions OSD functions are used to configure and control the OSD. For example, you can rapidly switch to any port, scan selected ports, limit the list you wish to view, designate a port as a quick view port, create or edit a port name, or make OSD setting adjustments. To access an OSD function: 1. Either Click a Function Key field at the top of the Main Screen, or press a Function Key on the keyboard. 2.
4. Local Console Operation F2: LIST This function lets you broaden or narrow the scope of which ports the OSD displays (lists) on the Main OSD Screen. Many of the OSD functions only operate on the computers that are listed on the Main OSD Screen. The submenu choices and their meanings are given in the table below. Choice Meaning ALL Lists all of the ports on the installation that have been set accessible by the administrator for the current logged in user.
CS1708i / CS1716i User Manual F3: SET This function allows the administrator and each user to set up his own working environment. A separate profile for each is stored by the OSD and is activated according to the username that was provided during login. To change a setting: 1. Double-click it; or move the highlight bar to it, then press [Enter]. 2. After you select an item, a submenu with further choices appears.
4. Local Console Operation Setting SCAN–SKIP MODE Function Selects which computers will be accessed under Skip Mode (see F5: SKP, page 36), and Auto Scan Mode (see F7: SCAN, page 38).
CS1708i / CS1716i User Manual F4: ADM F4 is an administrator only function. It allows the administrator to configure and control the overall operation of the OSD. To change a setting double-click it, or use the up and down arrow keys to move the highlight bar to it then press [Enter]. After you select an item, a submenu with further choices to select from appears. Double-click an item, or move the highlight bar to it then press [Enter].
4. Local Console Operation Setting Function RESTORE DEFAULT VALUES This function is used to undo all changes and return the setup to the original factory default settings (see Restoring Factory Default Settings, page 153). CLEAR THE NAME LIST This function is similar to Restore Default Values. The difference is that it also clears the Names settings along with undoing all changes and returning the setup to the original factory default settings. ACTIVATE BEEPER Choices are Y (On), or N (Off).
CS1708i / CS1716i User Manual Setting FIRMWARE UPGRADE Function In order to upgrade the CS1708i / CS1716i firmware (see page 127), you must first enable Firmware Upgrade mode with this setting. When you bring up this menu, the current firmware version levels are displayed. Select Y to enable Firmware Upgrade mode, or N to leave this menu without enabling it. KEYBOARD LANGUAGE Sets the keyboard mapping for the computer keyboard attached to the KVM port.
4. Local Console Operation F6: BRC F6 is an administrator only function. When Broadcast (BRC) mode is in effect, commands sent from the console are broadcast to all available computers on the installation. This function is particularly useful for operations that need to be performed on multiple computers, such as performing a system wide shutdown, installing or upgrading software, etc. BRC works in conjunction with the F2: LIST function.
CS1708i / CS1716i User Manual F7: SCAN This function (also referred to as Auto Scan Mode) allows you to automatically switch the KVM focus among the available computers at regular intervals so that you can monitor their activity without having to take the trouble of switching manually. The selection of computers to be included for auto scanning is made with the Scan–Skip mode setting under the F3: SET function (see SCAN–SKIP MODE, page 33).
4. Local Console Operation F8: LOUT Clicking the F8 field, or pressing [F8] logs you out of OSD control of the computers, and blanks the console screen. This is different from simply pressing [Esc] when you are at the main screen to deactivate the OSD. With this function you must log in all over again to regain access to the OSD, whereas with [Esc], all you have to do to reenter the OSD is tap the OSD hotkey. Note: 1.
CS1708i / CS1716i User Manual Hotkey Operation Overview In addition to the OSD, the CS1708i / CS1716i also supports port control and configuration options directly from the keyboard with the use of hotkey combinations. Note: To use this function Hotkey Command Mode must be enabled. See HOTKEY COMMAND MODE, page 33 for details Hotkey port control allows you to provide KVM focus to a particular computer directly from the keyboard.
4. Local Console Operation Invoking Hotkey Mode All Hotkey operations begin by invoking Hotkey Mode. Invoking Hotkey Mode takes three steps: 1. Hold down the Num Lock key; 2. Press and release the minus key; 3. Release the Num Lock key: [Num Lock] + [-]; Note: 1. The sequence uses the default hotkey invocation method. If you selected the alternate hotkey invocation keys (see HOTKEY, page 33), you would use [Ctrl] and [F12], instead. 2.
CS1708i / CS1716i User Manual Hotkey Port Control Selecting the Active Port Each KVM port is assigned a Port ID (see Port ID Numbering, page 25). You can directly access any computer on the installation with a Hotkey combination that specifies the Port ID of the KVM port that the computer is connected to. The steps involved are: 1. Invoke Hotkey Mode (see page 41). 2. Key in the Port ID The Port ID numbers display on the Command Line as you key them in.
4. Local Console Operation Auto Scan Mode Auto Scan Mode automatically switches among all the KVM ports that have been set as accessible under Scan–Skip Mode at regular intervals, so that their activity cane be monitored automatically. (See SCAN–SKIP MODE, page 33.) To start Auto Scan Mode, do the following: 1. Invoke Hotkey Mode (see page 41). 2. Press [A]. After you press A, you automatically exit Hotkey Mode; enter Auto Scan Mode; and Auto Scanning begins.
CS1708i / CS1716i User Manual Skip Mode This feature allows you to switch between computers in order to monitor them manually. You can dwell on a particular port for as long as you like – as opposed to auto scanning, which automatically switches after a fixed interval. To invoke Skip Mode, do the following: 1. Invoke Hotkey Mode (see page 41). 2. Key in [Arrow] Where [Arrow] refers to one of the Arrow keys.
4. Local Console Operation Hotkey Configuration Operations Keyboard / Mouse Reset If the keyboard or mouse ceases to function on the computer connected to the currently selected port, you can perform a keyboard / mouse reset on the computer. This function is essentially the same as unplugging and replugging the keyboard and mouse on the target computer. To perform a computer keyboard / mouse reset, key in the following hotkey combination: 1. Invoke Hotkey Mode (see page 41). 2. Press [F5].
CS1708i / CS1716i User Manual Toggling the OSD Hotkey The OSD Hotkey (see OSD HOTKEY, page 32) can be toggled between [Scroll Lock], [Scroll Lock] and [Ctrl], [Ctrl]. To toggle the OSD Hotkey, do the following: 1. Invoke Hotkey Mode (see page 41). 2. Press [T]. After you press [T], the command line displays HOTKEY HAS BEEN CHANGED for one second; then the message disappears and you automatically exit Hotkey mode.
4. Local Console Operation Hotkey Summary Table The following table summarizes Hotkey operations on the CS1708i / CS1716i: [Num Lock] + [-] [A] [Enter] or Invokes Auto Scan mode. When Auto Scan mode is in effect, [P] or left-click pauses auto-scanning. [Ctrl] + [F12] When auto-scanning is paused, pressing any key or another left-click resumes autoscanning. [B] Toggles the Beeper On or Off. [Esc] or [Spacebar] Exits hotkey mode.
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Chapter 5 Browser Login Overview A graphical browser-based interface governs remote CS1708i / CS1716i administration as well as user configuration and port switching operations. The switch can be accessed either via a Windows-based viewer or a Java-based viewer. Before gaining access, you must first log in via an Internet browser to connect to the CS1708i / CS1716i. Note: The Windows-based viewer is not available to non-windows platforms. Logging In To log in from an Internet browser, do the following: 1.
CS1708i / CS1716i User Manual 2. If a Security Alert dialog box appears, accept the certificate – it can be trusted. (see Trusted Certificates, page 147 for details.) The CS1708i / CS1716i login page appears: 3. Provide a valid Username and Password (set by the CS1708i / CS1716i administrator – see User Management, page 65), then click Login to continue. Note: 1. If you are the Administrator and are logging in for the first time, use the default Username: administrator; and the default Password: password.
5. Browser Login After you have successfully logged in, the CS1708i / CS1716i Main Webpage appears: Note: The makeup of the Main Webpage varies depending on the User type and permissions (see User Management, page 65). Not all of the screen elements appear for all users. For example, the screenshot shown above depicts the type of page that an Administrator (or User with administrator permissions) would see.
CS1708i / CS1716i User Manual Main Webpage Elements The Main page consists of user access icons arranged vertically down the left side, and administrative function icons arranged across the top. Note: If a user doesn’t have permission to perform a particular activity, the icon for that activity doesn’t appear. see User Management, page 65, for permission details.
Chapter 6 Administration Introduction The administration utilities, represented by the icons located across the top of the web page, are used to configure the CS1708i / CS1716i’s operating environment. This chapter discusses each of them in turn. Note: 1. As you make your configuration changes in each dialog box, click Apply to save them. 2. Some configuration changes only take effect after a CS1708i / CS1716i reset.
CS1708i / CS1716i User Manual General Information The General Information page is the first of the Administration pages, and provides information about the CS1708i / CS1716i's status. An explanation of each of the fields is given in the table below: Field Device Name: Explanation To make it easier to manage installations that have more than one CS1708i / CS1716i, each one can be given a name. To assign a name for the CS1708i / CS1716i, key in one of your choosing here (16 characters max.
6. Administration Network The Network dialog is used to specify the CS1708i / CS1716i's network environment. Access Ports If a firewall is being used, the Administrator can specify the port numbers that the firewall will allow (and set the firewall accordingly). If a port other than the default is set, users must specify the port number as part of the IP address when they log in. If not, an invalid port number (or no port number) is specified, the CS1708i / CS1716i will not be found.
CS1708i / CS1716i User Manual (Continued from previous page.) An explanation of the fields is given in the table below: Field Explanation HTTP The port number for a browser login. Valid entries are from 1– 65535. The default is 80. HTTPS The port number for a secure browser login. Valid entries are from 1–65535. The default is 443. Program This is the port number that must be specified when connecting to the CS1708i / CS1716i from the Win Client or Java Client AP programs.
6. Administration DNS Server The CS1708i / CS1716i can either have its DNS server address assigned automatically, or a fixed address can be specified. For automatic DNS Server address assignment, select the Obtain DNS server address automatically, radio button. To specify a fixed address, select the Use the following DNS server address, radio button and fill in the required information. Note: Specifying at the alternate DNS Server address is optional.
CS1708i / CS1716i User Manual Security The Security page controls access to the CS1708i / CS1716i. If any User Station Filters have been configured, they appear in the IP Filter and/or MAC Filter list boxes. IP and MAC Filters control access to the CS1708i / CS1716i based on the IP and/or MAC addresses of the computers attempting to connect. A maximum of 100 IP filters and 100 MAC filters are allowed.
6. Administration Adding Filters To add an IP filter, do the following: 1. Click Add. A dialog box similar to the one below appears: 2. Specify the filter address in the dialog box (for example, 192.168.0.200), then click OK. A second dialog box, similar to the one below, appears: 3. To filter a single IP address, key in the same address as the start IP. To filter a continuous range of addresses, key in the end number of the range (for example, 192.168.0.225). 4. After filling in the address, click OK.
CS1708i / CS1716i User Manual 2. Specify the MAC address in the dialog box (for example, 001074670000), then click OK. Repeat these steps for any additional MAC addresses you want to filter. IP Filter / MAC Filter Conflict If there is a conflict between an IP filter and a MAC filter – for example, where a computer’s IP address is allowed by the IP filter but it’s MAC address is excluded by the MAC filter – then that computer’s access is blocked.
6. Administration ANMS The Advanced Network Management Settings page allows you to set up login authentication and authorization management from external sources. It is divided into several sections, each of which is described in the sections that follow. RADIUS Settings To allow authentication and authorization for the CS1708i / CS1716i through a RADIUS server, do the following: 1. Check Enable. 2. Fill in the IP addresses and port numbers for the Preferred and Alternate RADIUS servers. 3.
CS1708i / CS1716i User Manual 5. In the Shared Secret field, key in the character string that you want to use for authentication between the CS1708i / CS1716i and the RADIUS Server. 6. On the RADIUS server, set the access rights for each user according to the information in the table, below: Character Meaning C Grants the user administrator privileges, allowing the user to configure the system. W Allows the user to access the system via the Windows Client program.
6. Administration LDAP Settings To allow authentication and authorization for the CS1708i / CS1716i via LDAP / LDAPS, refer to the information in the table, below: Item Action Enable Put a check in the Enable checkbox to allow LDAP / LDAPS authentication and authorization. LDAP / LDAPS Click a radio button to specify whether to use LDAP or LDAPS. Enable Authorization Select whether to enable Enable Authorization, or not. 1.
CS1708i / CS1716i User Manual Log Server Important transactions that occur on the CS1708i / CS1716i, such as logins and internal status messages, are kept in an automatically generated log file Specify the MAC address of the computer that the Log Server runs on in the MAC address field. Specify the port used by the computer that the Log Server runs on to listen for log details in the Port field. The valid port range is 1–65535. The default port number is 9001.
6. Administration User Management The User Management page is used to create and manage user profiles. Up to 64 user profiles can be established. To add a user profile, fill in the information asked for in the right panel, then click Add. The new user’s name appears in the left panel. To delete a user profile, select it from the names displayed in the left panel, and click Remove. The user’s name is removed from the panel.
CS1708i / CS1716i User Manual (Continued from previous page.) An explanation of the profile items is given in the table below: Item Explanation Username A minimum of 6 and a maximum of 16 characters is allowed. Password A minimum of 6 and a maximum of 16 characters is allowed. Confirm Password To be sure there is no mistake in the password you are asked to enter it again. The two entries must match. Description Additional information about the user that you may wish to include.
6. Administration Customization The Customization page allows the Administrator to set miscellaneous operational parameters for the CS1708i / CS1716i. Timeout If there is no user input for the amount of time specified here, the user is automatically logged out, and must log in again before the CS1708i / CS1716i can be accessed. The default is 0, which means that the Timeout function is disabled.
CS1708i / CS1716i User Manual Working Mode The Working Mode parameters are explained in the table below: Parameter Explanation Enable ICMP If ICMP is enabled, the CS1708i / CS1716i can be pinged and an IP address can be assigned with the ARP command. If it is not enabled, the device cannot be pinged, nor can it be assigned an IP address with the ARP command. The default is Enabled.
6. Administration Manual If Automatic synching isn’t able to keep the pointers in sync, selecting Manual provides you with a number of methods to bring them back into sync: Perform a video and mouse auto sync by clicking the Video Settings icon on the Control Panel (see page 75). Perform an Auto Sync with the Video Adjustment function (see The Control Panel, page 75. Invoke the Adjust Mouse function with the Adjust Mouse hotkeys (see Adjust mouse, page 77, for details).
CS1708i / CS1716i User Manual Maintenance The Maintenance page allows the Administrator to upgrade the CS1708i / CS1716i’s firmware, and to backup and restore the CS1708i / CS1716i’s configuration settings and user profile information. Firmware Upgrade As new versions of the CS1708i / CS1716i firmware become available, they can be downloaded from our website. Check the website regularly to find the latest information and packages.
6. Administration 5. After the upload completes, and a message appears on the screen to inform you that the operations succeeded, logout to exit and reset the CS1708i / CS1716i. Note: You will need to wait a bit before logging back in. Backup Configuration / User Accounts This section of the page gives you the ability to back up the CS1708i / CS1716i’s configuration and user profile information. To perform a backup, do the following: 1. In the Password field, key in a password for the file.
CS1708i / CS1716i User Manual Restore Configuration / User Accounts Backed up User Account and Configuration information can be restored with this section of the page. Information currently configured on the CS1708i / CS1716i will be replaced with the information that you restore. To restore a previous backup, do the following: 1. In the Password field, key in the same password that you used to save the backup file. 2. Click Browse; navigate to the file and select it.
Chapter 7 The Windows Client Viewer Starting Up The Windows Client Viewer is only available when you log in using the Microsoft Internet Explorer (IE) browser. After you log in (see Logging In, page 49), click the Open Windows Client icon at the left of the page. (Continues on next page.
CS1708i / CS1716i User Manual (Continued from previous page.) A second or two after you click the Open Windows Client link, you connect to the switch: The CS1708i / CS1716i’s GUI comes up with the Main page displayed in the center of the screen and a Control Panel displayed at the lower right. The GUI consists of three pages – Main, Configuration, and Administration. The Main page is what you use to switch ports and access the servers connected to them. Note: 1.
7. The Windows Client Viewer After switching to a port, you can work on the remote system via the screen display on your monitor just as if it were your local system. You can maximize the window, drag the borders to resize the window; or use the scrollbars to move around the screen. The next section discusses the Control Panel, the GUI is discussed beginning on page 83. The Control Panel The control panel consists of an icon bar at the top, with a text bar below it.
CS1708i / CS1716i User Manual Icon Function Click to send a Ctrl+Alt+Del signal to the remote system. Click the keyboard to bring up the on-screen keyboard. Click the arrowhead to bring up the list of available keyboard languages (see The On-Screen Keyboard, page 82). Click to exit the remote view. These icons show the Num Lock, Caps Lock, and Scroll Lock status of the remote computer. When the lock state is On, the LED is bright green and the lock hasp is closed.
7. The Windows Client Viewer Hotkey Setup Various configuration actions related to the keyboard, video, and mouse can be performed via hotkey combinations. The actions performed by the Hotkeys are listed at the left of the panel; the hotkeys that invoke them are shown to the right. An explanation of the Hotkey actions is given in the table below: Action Explanation Toggle screen mode Toggles the screen display between full screen and windowed modes.
CS1708i / CS1716i User Manual Action Explanation Substitute Alt key Although all other keyboard input is captured and sent to the remote system, [Alt + Tab] and [Ctrl + Alt + Del] work on your local computer. In order to implement their effects on the remote system, another key may be substituted for the Alt key. If you substitute the F12 key, for example, you would use [F12 + Tab] and [Ctrl + F12 + Del].
7. The Windows Client Viewer Video Settings The Video Settings dialog box allows you to adjust the placement and picture quality of the remote screen display on your monitor. The meanings of the adjustment options are given in the table below: Option Usage Screen Position Adjust the horizontal and vertical position of the remote computer window by Clicking the Up, Down, Left, and Right buttons.
CS1708i / CS1716i User Manual The Message Board To alleviate the possibility of access conflicts resulting from multiple user logins, the CS1708i / CS1716i provides a message board that allows users to communicate with each other: The Button Bar The buttons on the Button Bar are toggles. Their actions are described in the table below: Button Action Enable/Disable Chat. When disabled, messages posted to the board are not displayed. The button is shadowed when Chat is disabled.
7. The Windows Client Viewer Message Display Panel Messages that users post to the board - as well as system messages - display in this panel. If you disable Chat, however, messages that get posted to the board won't appear. Compose Panel Key in the messages that you want to post to the board in this panel. Click Send, or press [Enter] to post the message to the board. User List Panel The names of all the logged in users are listed in this panel. By default, messages are posted to all users.
CS1708i / CS1716i User Manual The On-Screen Keyboard The CS1708i / CS1716i supports an on-screen keyboard, available in multiple languages, with all the standard keys for each supported language. Click this icon to pop up the on-screen keyboard: One of the major advantages of the on-screen keyboard is that if the keyboard languages of the remote and local systems aren’t the same, you don’t have to change the configuration settings for either system.
7. The Windows Client Viewer The Main Page This page lists all of the CS1708i / CS1716i's ports and governs port access. Selecting a port and double clicking it switches you to the device on that port. Note: The administrator selects which ports are accessible to each user with the User Management function (see page 96 for details). The GUI uses a tree view. To see the ports for a particular station, click the plus sign [ + ] in front of the Station Number.
CS1708i / CS1716i User Manual The List Function The List Function lets you broaden or narrow the scope of which ports the GUI displays (lists) in the Main Screen.
7. The Windows Client Viewer The drop down list on the left offers four fixed choices as shown in the table, below: Choice Meaning All Lists all of the ports on the installation. Powered On Lists only the ports that have their attached devices powered on. Quick View Lists only the ports that have been selected as Quick View ports (see SET QUICK VIEW PORTS, page 35, and The I/O Panel, page 103).
CS1708i / CS1716i User Manual Port Names To help remember which computer is attached to a particular port, every port can be given a name. This field allows the Administrator to create, modify, or delete port names. To configure a port name: 1. Click once on the port you want to edit, then either press [F2], or click again on the highlight bar. Note: This is not a double click. It involves two separate clicks. A double click will switch you to the device attached to the port.
7. The Windows Client Viewer 3. When you have finished editing the port name, click anywhere outside of the input box to complete the operation.
CS1708i / CS1716i User Manual Port Operation Once you select a port on the OSD Main Screen its screen comes up on your monitor, and your keyboard and mouse input affects the remote system. Note: The administrator selects which ports are accessible to each user with the User Management function (see page 96 for details). The Port Toolbar The GUI provides a toolbar to help you control the CS1708i / CS1716i from within the captured port.
7. The Windows Client Viewer Hotkey Summary Table The following table presents a summary of the Hotkey actions. To set the Hotkey, see OSD/GUI Hotkey, page 94. To... When... Do This... Open the Toolbar The Toolbar is not open. Click the GUI Hotkey twice. Open the GUI The Toolbar is open. Click the GUI Hotkey once. Open the GUI The Toolbar is not open. Click the GUI Hotkey three times.
CS1708i / CS1716i User Manual Auto Scan Mode When Auto Scan Mode is invoked, the CS1708i / CS1716i automatically switches among all the ports that are accessible to the currently logged on user at regular intervals, so that the user can monitor their activity automatically. (See Scan Select, page 94, for information regarding accessible ports.) While Auto Scan Mode is in effect, ordinary keyboard and mouse functions are suspended.
7. The Windows Client Viewer Panel Array Mode Clicking on the Port Toolbar's Panel icon invokes Panel Array Mode. Under this mode the screen is divided into a grid of panels: Each panel represents one of the CS1708i / CS1716i's ports. The port’s ID displays in the top center of the panel.
CS1708i / CS1716i User Manual The panel array toolbar (shown at the bottom right of the screenshot) provides shortcut navigation and control of the panel array. The meanings of the toolbar icons are explained in the table below: Icon Meaning Move back four panels. Move to the previous panel. Pause panel scanning, leaving the focus on the panel that currently has it. Move to the next panel. Move ahead four panels. Show More Ports: Increase the number of panels in the array.
7. The Windows Client Viewer The Configuration Page The GUI’s Configuration page allows users to set up their own, individual, working environments. The CS1708i / CS1716i stores a separate configuration record for each user profile, and sets up the working configuration according to the Username that is used to log in. The Configuration page settings are explained in the table on the following page.
CS1708i / CS1716i User Manual Setting Function Language Selects the language that the GUI displays in. Drop down the list of supported languages to make your choice OSD/GUI Hotkey Selects which Hotkey controls the GUI function: [Scroll Lock] [Scroll Lock] or [Ctrl] [Ctrl]. Since the Ctrl key combination may conflict with programs running on the computers, the default is the Scroll Lock combination.
7. The Windows Client Viewer The Administration Page Each of the administrative functions is represented by an icon at the left of the page. Clicking the icon brings up its associated dialog box. When the Administration page first comes up the General page is displayed: Note: This page is not available for users who don't have administration permission. General Information The General Information page presents three items of information.
CS1708i / CS1716i User Manual User Management The User Management dialogs are used to create and manage user profiles. Up to 64 user profiles can be established. Up to 32 users can log in concurrently. To delete a user profile, select it in the list box, and click Remove. To modify a user profile, select it and click Edit. To add a user, click New.
7. The Windows Client Viewer With the exception of the Port Access button, the information required for this dialog box is the same as that described in the Administration chapter – see page 65 for details.
CS1708i / CS1716i User Manual The default setting is Full for all users on all ports.
7. The Windows Client Viewer Network The Network dialog is used to specify the CS1708i / CS1716i's access ports and network environment. The information called for is the same as the information discussed under Network in the Administration chapter – see page 55 for details.
CS1708i / CS1716i User Manual ANMS The Advanced Network Management Settings page allows you to set up login authentication and authorization management from external sources. The information called for is the same as the information discussed under ANMS in the Administration chapter – see page 61 for details.
7. The Windows Client Viewer Security The Network dialog is used to control access to the CS1708i / CS1716i. The information called for is the same as the information discussed under Security in the Administration chapter – see page 58 for details.
CS1708i / CS1716i User Manual Customization The Customization page allows the Administrator to set miscellaneous operational parameters for the CS1708i / CS1716i. The information called for in the Firmware Upgrade panel, is the same as the information discussed under Maintenance in the Administration chapter – see page 70 for details.
7. The Windows Client Viewer The I/O Panel Clicking the Attributes button in the I/O panel brings up a dialog box that allows you to set attribute parameters for each of the ports: The port numbers are listed in the column on the left. The port's attributes are shown to its right. The first column to the right of the port numbers specifies the operating platform that the computer on the connected port is using. Choices are PC, Mac1, Sun, and Mac2. The default is PC.
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Chapter 8 The Java Client Viewer Starting Up The Java Client Viewer makes the CS1708i / CS1716i accessible to all platforms that have the Java Runtime Environment (JRE) installed. (See Requirements, page 5, for the required JRE version.) The JRE is available for free download from the Java web site (http://java.com).
CS1708i / CS1716i User Manual (Continued from previous page.) A second or two after you click the Open Java Applet link, you connect to the switch: The CS1708i / CS1716i’s GUI comes up with the Main page displayed in the center of the screen and a Control Panel displayed at the lower right. The GUI consists of three pages – Main, Configuration, and Administration. The Main page is what you use to switch ports and access the servers connected to them. Note: 1.
8. The Java Client Viewer After switching to a port, you can work on the remote system via the screen display on your monitor just as if it were your local system. You can maximize the window, drag the borders to resize the window; or use the scrollbars to move around the screen. You can switch between your local and remote programs with [Alt + Tab]. Operation The features and functions of Java Client Viewer operation are the same as those of the Windows Client Viewer.
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Chapter 9 The Log File The Log File Screen The CS1708i / CS1716i logs all the events that take place on it. Following a reset, it writes them to a log file, which is a searchable database. To view the contents of the log file, click the Log icon at the left of the page. A screen similar to the one below appears: A maximum of 512 events are kept in the log file. As new events are recorded, they are placed at the bottom of the list.
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Chapter 10 The Log Server The Log Server is a Windows-based administrative utility that records all the events that take place on selected CS1708i / CS1716i units and writes them to a searchable database. This chapter describes how to install and configure the Log Server. Installation 1. With Windows running, put the CS1708i / CS1716i software CD that came with this product into the CD (DVD) drive. 2. Navigate to the Log Server AP Installer folder on the CD. 3.
CS1708i / CS1716i User Manual Starting Up To bring up the Log Server, either double click the program icon, or key in the full path to the program on the command line. The first time you run it, a screen similar to the one below appears: Note: 1. The MAC address of the Log Server computer must be specified in the ANMS settings – see Log Server, page 64 for details. 2. The Log Server requires the Microsoft Jet OLEDB 4.0 driver. If the program doesn’t start, see The Log Server program does not run.
10. The Log Server The Menu Bar The Menu bar consists of four items: Configure Events Options Help These are discussed in the sections that follow. Note: If the Menu Bar appears to be disabled, click in the CS1708i / CS1716i List window to enable it. Configure The Configure menu contains three items: Add, Edit, and Delete.
CS1708i / CS1716i User Manual A description of the fields is given in the table, below: Field Explanation Address This can either be the IP address of the CS1708i / CS1716i or its DNS name (if the network administrator has assigned it a DNS name). Key in the value specified for the CS1708i / CS1716i in the ANMS settings (see ANMS, page 61). Port Key in the port number that was specified for the CS1708i / CS1716i in the ANMS settings (see ANMS, page 61).
10. The Log Server A description of the items is given in the table below: Item Explanation New search This is one of three radio buttons that define the scope of the search. If it is selected, the search is performed on all the events in the database for the selected CS1708i / CS1716i. Search last results This is a secondary search performed on the events that resulted from the last search.
CS1708i / CS1716i User Manual Options Network Retry allows you to set the number of seconds that the Log Server should wait before attempting to connect if the previous attempt to connect failed. When you click this item, a dialog box, similar to the one below appears: Key in the number of seconds, then click OK to finish. Help From the Help Menu, click Contents to access the online Windows Help file. The help file contains instructions about how to setup, operation and troubleshoot the Log Server.
10. The Log Server The Log Server Main Screen Overview The Log Server Main Screen is divided into two main panels. The upper (List) panel lists the CS1708i / CS1716i units that have been selected for the Log Server to track (see Configure, page 113). The lower (Event) panel displays the log events for the currently selected CS1708i / CS1716i (the highlighted one - if there are more than one). To select a CS1708i / CS1716i unit in the list, simply click on it.
CS1708i / CS1716i User Manual The List Panel The List panel contains six fields: Field Recording Explanation Determines whether the Log Server records log events for this CS1708i / CS1716i or not. If the Recording check box is checked, the field displays Recording, and log events are recorded. If the Recording check box is not checked, the field displays Paused, and log events are not recorded.
Chapter 11 AP Operation Overview In some cases, the Administrator may not want the CS1708i / CS1716i to be available via browser access. AP versions of the Windows Client and the Java Client are provided to enable direct access of the CS1708i / CS1716i without having to go through a browser. The programs are initially downloaded from the browser page. After they have been downloaded by the Users, the Administrator can disable browser access (see Working Mode, page 68).
CS1708i / CS1716i User Manual Starting Up To connect to the CS1708i / CS1716i, either click its icon on the desktop or click its entry on the Start menu. If this is the first time that you are running the utility, a dialog box appears requesting you to input your serial number. The serial number can be found on the CS1708i / CS1716i's CD case. Key in the serial number - 5 characters per box - then click OK to bring up the CS1708i / CS1716i Connection Screen. Note: 1.
11. AP Operation A description of the Connection Screen is given in the following table: Server List Each time the WinClient.exe file is run, it searches the user's local LAN segment for CS1708i / CS1716i units, and lists whichever ones it finds in this box. If you want to connect to one of these units, double-click it. Server This area is used when you want to connect to a CS1708i / CS1716i at a remote location. You can drop down the IP list box and select an address from the list.
CS1708i / CS1716i User Manual Connecting To connect to a CS1708i / CS1716i unit: 1. From the Server List box, double-click the device that you wish to connect to. – Or – Specify the IP address and port number in the Server IP and Port input boxes, and then Click Login. The Login dialog box appears: 2. Key in a valid Username and Password, and then click OK. 3. Once contact with the CS1708i / CS1716i has been established, the Switch to Remote View button becomes active.
11. AP Operation Operation Once a connection to the CS1708i / CS1716i has been established, the remote system's video output is captured and displayed on your monitor. At the same time, your local keystroke and mouse input is captured and sent to the remote system. The look and feel of the AP Windows client operation is the same as for the The Windows Client Viewer. Refer back to Chapter 7, for details. Ending the Session After you log out of the CS1708i / CS1716i, you return to the Connection dialog box.
CS1708i / CS1716i User Manual The Java Client Starting Up To connect to the CS1708i / CS1716i with the Java Client AP program, do the following: 1. Copy iClientJ.jar from the software CD that came with your CS1708i / CS1716i package to a convenient location on your computer. 2. Double click the iClientJ.jar icon – or key in the full path to the program on the command line – to bring up the Java Client Connection screen.
11. AP Operation 3. Key in the IP address and port number of the target switch, then click Connect. After you establish a connection, a Login dialog box appears: 4. Provide a valid Username and Password, and then click OK. Once the authentication procedure completes successfully, the CS1708i / CS1716i main page displays on your monitor. Operation The look and feel of the Java Client AP operation is the same as for the Java Client Viewer. Refer back to Chapter 8 for details.
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Chapter 12 The Firmware Upgrade Utility Introduction The purpose of the Windows-based Firmware Upgrade Utility is to provide an automated process for upgrading all CS1708i / CS1716i switches in an installation. The program comes as part of a Firmware Upgrade Package that is specific for each device. As new firmware versions become available, new firmware upgrade packages are posted on our website. Check the website regularly to find the latest information and packages. Note: 1.
CS1708i / CS1716i User Manual Preparation To prepare for the firmware upgrade, do the following: 1. Use the Firmware Upgrade Cable provided with this unit to connect a COM port on your computer to the Firmware Upgrade Port of your switch. 2. Shut down all the computers, but not the stations, on the KVM installation. 3. From your KVM switch console, login to the OSD as the administrator (see page 27) and select the F4 ADM function. 4. Scroll down to FIRMWARE UPGRADE.
12. The Firmware Upgrade Utility Starting the Upgrade To upgrade the firmware: 1. Run the downloaded firmware upgrade package file either by doubleclicking the file icon, or by opening a command line and entering the full path to it. The Firmware Upgrade Utility welcome screen appears: Note: The screens shown in this section are for reference only. The wording and layout of the actual screens put up by the Firmware Upgrade Utility may vary slightly from these examples. 2.
CS1708i / CS1716i User Manual 3. Click Next to continue. The Firmware Upgrade Utility main screen appears. The devices capable of being upgraded are listed in the Device List panel: 4. Click Next to perform the upgrade. If you enabled Check Firmware Version, the Utility compares the device's firmware level with that of the upgrade files.
12. The Firmware Upgrade Utility Upgrade Succeeded After the upgrade has completed, a screen appears to inform you that the procedure was successful: Click Finish to close the Firmware Upgrade Utility. Upgrade Failed If the Upgrade Succeeded screen doesn't appear, it means that the upgrade failed to complete successfully. See the next section, Firmware Upgrade Recovery, for how to proceed.
CS1708i / CS1716i User Manual Firmware Upgrade Recovery There are three conditions that call for firmware upgrade recovery: When a firmware upgrade is manually aborted. When the mainboard firmware upgrade fails. When the I/O firmware upgrade fails. To perform a firmware upgrade recovery, do the following: 1. Power off the switch. If it is part of a daisy chain, disconnect it from the chain. 2. Connect the Firmware Upgrade Cable to its Firmware Upgrade Port. 3.
Appendix Safety Instructions General Read all of these instructions. Save them for future reference. Follow all warnings and instructions marked on the device. Do not place the device on any unstable surface (cart, stand, table, etc.). If the device falls, serious damage will result. Do not use the device near water. Do not place the device near, or over, radiators or heat registers. The device cabinet is provided with slots and openings to allow for adequate ventilation.
CS1708i / CS1716i User Manual (Continued from previous page.) If an extension cord is used with this device make sure that the total of the ampere ratings of all products used on this cord does not exceed the extension cord ampere rating. Make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes.
Appendix Rack Mounting Before working on the rack, make sure that the stabilizers are secured to the rack, extended to the floor, and that the full weight of the rack rests on the floor. Install front and side stabilizers on a single rack or front stabilizers for joined multiple racks before working on the rack. Always load the rack from the bottom up, and load the heaviest item in the rack first. Make sure that the rack is level and stable before extending a device from the rack.
CS1708i / CS1716i User Manual Technical Support International For online technical support – including troubleshooting, documentation, and software updates: http://support.aten.com For telephone support, see Telephone Support, page iii. North America Email Support ATEN TECH support@aten-usa.com ATEN NJ Online Support Technical Support ATEN TECH http://www.aten-usa.com/support ATEN NJ Troubleshooting Documentation Software Updates Telephone Support sales@aten.com http://support.aten.
Appendix Troubleshooting The first step in solving problems is to make sure that all cables are securely attached and seated completely in their sockets. In addition, if your product is not running the latest firmware version, we strongly recommend that you upgrade. Administration Problem Resolution After upgrading firmware, the CS1708i Your Internet browser is displaying cached web / CS1716i still appears to be using the pages – not new ones. Clear your browser old firmware version.
CS1708i / CS1716i User Manual The Windows Client Problem Resolution Windows Client won't connect to the CS1708i / CS1716i. DirectX 8.0 or higher must be installed on your computer. Remote mouse pointer is out of sync. 1. Use the AutoSync feature (see Video Settings, page 79), to sync the local and remote monitors. 2. If that doesn't resolve the problem, use the Adjust Mouse feature (see Adjust mouse, page 77) to bring them back in sync. 3.
Appendix Sun Systems Problem Resolution Video display problems with The display resolution should be set to 1024 x 768. HDB-15 interface systems Under Text Mode: (e.g. Sun Blade 1000 servers). 1. Go to OK mode and issue the following commands: setenv output-device screen:r1024x768x60 reset-all Under XWindow: 1. Open a console and issue the following command: m64config -res 1024x768x60 2. Log out. 3. Log in. Video display problems with 13W3 interface systems (e.g. Sun Ultra servers).
CS1708i / CS1716i User Manual The Log Server Problem The Log Server program does not run. Resolution The Log Server requires the Microsoft Jet OLEDB 4.0 driver in order to access the database. This driver is automatically installed with Windows ME, 2000, and XP. For Windows 98 and NT you will have to go to the Microsoft download site: http://www.microsoft.com/data/download.htm to retrieve the driver file: MDAC 2.7 RTM Refresh (2.70.9001.
Appendix Keyboard Emulation Mac Keyboard The PC compatible (101/104 key) keyboard can emulate the functions of the Mac keyboard. The emulation mappings are listed in the table below.
CS1708i / CS1716i User Manual Sun Keyboard The PC compatible (101/104 key) keyboard can emulate the functions of the Sun keyboard when the control key [Ctrl] is used in conjunction with other keys. The corresponding functions are shown in the table below.
Appendix IP Address Determination If you are an administrator logging in over the Net for the first time, you need to access the CS1708i / CS1716i in order to give it an IP address that users can connect to. There are three methods to choose from. In each case, your computer must be on the same network segment as the CS1708i / CS1716i. After you have connected and logged in you can give the CS1708i / CS1716i its fixed network address. (See Network, page 55.
CS1708i / CS1716i User Manual 4. Select either Obtain an IP address automatically (DHCP), or Specify an IP address. If you chose the latter, fill the IP Address, Subnet Mask, and Gateway fields with the information appropriate to your network. 5. Click Set IP. 6. After the IP address shows up in the Device List, click Exit. Browser 1. Set your computer's IP address to 192.168.0.XXX Where XXX represents any number or numbers except 60. (192.168.0.60 is the default address of the CS1708i / CS1716i.) 2.
Appendix Additional Mouse Synchronization Procedures If the mouse synchronization procedures mentioned in the manual fail to resolve mouse pointer problems for particular computers, try the following: Note: 1. These procedures are to be performed on the computers attached to the CS1708i / CS1716i's ports - not on the computer you are using to access the CS1708i / CS1716i. 2.
CS1708i / CS1716i User Manual 3. Windows ME / Windows 95: Set the mouse speed to the middle position; disable mouse acceleration (click Advanced to get the dialog box for this). 4. Windows NT / Windows 98: Set the mouse speed to the slowest position. 5.
Appendix Trusted Certificates Overview When you try to log in to the device from your browser, a Security Alert message appears to inform you that the device’s certificate is not trusted, and asks if you want to proceed. The certificate can be trusted, but the alert is triggered because the certificate’s name is not found on Microsoft list of Trusted Authorities.
CS1708i / CS1716i User Manual Installing the Certificate To install the certificate, do the following: 1. In the Security Alert dialog box, click View Certificate. The Certificate Information dialog box appears: Note: There is a red and white X logo over the certificate to indicate that it is not trusted. 2. Click Install Certificate. 3. Follow the Installation Wizard to complete the installation. Unless you have a specific reason to choose otherwise, accept the default options. 4.
Appendix 5. Next, click Finish to complete the installation; then click OK to close the dialog box.
CS1708i / CS1716i User Manual Specifications Function Computer Connections Direct Max Port Selection Connectors CS1708i CS1716i 8 16 128 (via daisy chain) 256 (via daisy chain) OS; Hotkey; Pushbutton Console Port KVM Ports 1 x SPHD-18 M 8 x SPHD-17 F 1 x DB-25 M Power 1 x DC Jack LAN 1 x RJ45 F FW Upgrade 1 x RJ-11 USB Port (1.1) Switches 16 x SPHD-17 F Daisy Chain Reset Port Selection 1 x USB Type A 1 x Semi-recessed pushbutton8 x Pushbutton 16 x Pushbutton FW Upgr. Rec.
Appendix Connection Tables The following tables indicate the relationship between the number of switches and the number of computers that they control. CS1708i No. Computers No. Computers 1 1-8 9 65 - 72 2 9 - 16 10 73 - 80 3 17 - 24 11 81 - 88 4 25 - 32 12 89 - 96 5 33 - 40 13 97 - 104 6 41 - 48 14 105 - 112 7 49- 56 15 113 - 120 8 57 - 64 16 121 - 128 No. Computers No.
CS1708i / CS1716i User Manual Supported KVM Switches The table below lists KVM switches that are compatible with the CS1708i / CS1716i and the type of expansion that they use. (KVM switches listed below are sold separately. Contact your dealer for details.
Appendix Restoring Factory Default Settings You can restore the factory default settings (listed on the next page) for the CS1708i / CS1716i. With this procedure, the administrator and all user accounts are removed from the system. All port names and setting are also removed. Note: 1. A jumper cap is required when performing this procedure. 2. If your Administrator login information has become corrupted, or you have forgotten it), this procedure to reset the original defaults (see page 27). 1.
CS1708i / CS1716i User Manual OSD Factory Default Settings The factory default settings are as follows: Setting OSD Hotkey Default [Scroll Lock] [Scroll Lock] Port ID Display Position Upper Left Corner Port ID Display Duration 3 Seconds Port ID Display Mode Scan Duration Port Number plus Port Name 5 Seconds Scan-Skip Mode All Screen Blanker 0 (Disabled) Logout Timeout 0 (Disabled) Beeper Y (Activated) Accessible Ports F (Full) For all Users on all Ports About SPHD Connectors This product
Index A Access Ports, 55 Activate Beeper, 35 ADM, 34 Administration, 53 ANMS, 61 Customization, 67, 102 customization, 102 Firmware upgrading, 70 List Function, 84 Network, 55 Administration Page, 95 ANMS, 61, 100 AP Operation Java Client, 124 Windows Client, 119 Authentication external, 61, 100 Auto Scan Mode, 43 Auto Scanning, 38 Invoking Auto Scan, 43 Pausing Auto Scan, 43 Scan Duration, 32, 94 Stopping, 43 B Backup Configuration / User Accounts, 71 Beeper, 94 Activate, 35 Hotkey Control, 45 BRC, 37 Bro
CS1708i / CS1716i User Manual F7 SCAN, 38 F8 LOUT, 39 factory default settings, 154 restoring, 153 Firmware upgrade, 70 OSD setting, 36 port, 128 recovery, 132 Hotkey Summary Table, 89 I Installation daisy chaining, 21 single station, 19 Invalid login, 50 Invoking Hotkey Mode, 41 IP Address determination, 143 IP Address, 34, 56 G General Information, 54, 95 GOTO, 30 GUI recalling, 88 GUI Hotkey, 94 H hardware requirments cables, 6 computers, 5 consoles, 5 Hot Plugging, 24 Console Ports, 24 KVM ports, 2
Index Maintenance, 115 Menu Bar, 113 Options, 116 Search, 114 Starting Up, 112 Tick Panel, 118 Log server, 64 Logging In, 49 Login Invalid login, 50 Login Failure, 67 Login String, 60 Logout, 39 Logout Timeout, 34 LOUT, 39 M MAC Address, 54 Main Page Windows Client, 83 Main Webpage, 51 Main Webpage Elements, 52 Message Board Windows Client, 80 mounting desktop, 14 rack, 14 Mouse Sync Mode, 68 N Network, 55, 99 O Online Registration, iii On-Screen Keyboard, 82 Operation AP, 119 OSD Configuration Page, 9
CS1708i / CS1716i User Manual Q quick view ports, 35 R rack mounting, 14 front, 15 rear, 17 safety information, 135 RADIUS examples, 62 RADIUS Settings, 61 Recalling the GUI, 88 Requirements General, 5 Reset Default Values, 69 Reset on Exit, 69 Reset Station IDs, 35 Restore Configuration / User Accounts, 72 Restore Default Values, 35 restoring factory defaults, 153 RoHS, ii S safety instructions general, 133 rack mounting, 135 SCAN, 38 Scan Duration, 94 Select, 94 Scan Duration, 32 SCAN/SKIP MODE, 33 Scr
Index W Windows Client AP Installation, 119 AP Login, 122 AP Operation, 123 Message Board, 80 Toolbar, 88 Troubleshooting, 138 Windows Client Viewer, 73 Working Mode, 68 159
