User manual

CN8000 User Manual
118
Java
For mouse synchronization problems, see Hotkey Setup, page 56, AutoSync,
page 58, and Sun / Linux, page 121. For other problems, see the table below:
The Log Server
Problem Resolution
Java Applet won't connect
to the CN8000
1. Java 6 Update 3 or higher must be installed on your
computer.
2. Make sure to include the correct login string when you
specify the CN8000's IP address.
3. Close the Java Applet, reopen it, and try again.
I have installed the latest
Java JRE, but I am having
performance and stability
problems.
There may be issues with the latest version because it is
so new. Try using a Java version that is one or two
updates earlier than the latest one.
Java Applet performance
deteriorates.
Exit the program and start again.
National language
characters don't appear.
Use the CN8000’s On-Screen Keyboard and be sure that
the local and remote computers are set to the same
language. (See On-Screen Keyboard, page 61.)
When I log in, the browser
generates a CA Root
certificate is not trusted, or
a Certificate Error
response.
The certificate’s name is not found on Microsoft’s list of
Trusted Authorities. The certificate can be trusted.
See Trusted Certificates, page 122, for details.
There is no Virtual Media
icon on my Control Panel.
The virtual media function only supports the Windows
Client programs.
Problem Resolution
The Log Server program does
not run.
The Log Server requires the Microsoft Jet OLEDB 4.0
driver in order to access the database.
This driver is automatically installed with Windows
ME, 2000 and XP.
For Windows 98 or NT, you will have to go to the
Microsoft download site:
http://www.microsoft.com/data/download.htm
to retrieve the driver file:
MDAC 2.7 RTM Refresh (2.70.9001.0)
Since this driver is used in Windows Office Suite, an
alternate method of obtaining it is to install Windows
Office Suite. Once the driver file or Suite has been
installed, the Log Server will run.
cn8000.book Page 118 Tuesday, July 1, 2008 4:18 PM