User manual

Appendix
117
Windows
Mac Systems
Problem Resolution
Windows Client won't
connect to the CN8000.
DirectX 7.0 or higher must be installed on your computer.
When I log in, the browser
generates a CA Root
certificate is not trusted,
or a Certificate Error
response.
The certificate’s name is not found on Microsoft’s list of
Trusted Authorities. The certificate can be trusted.
See Trusted Certificates, page 122, for details.
Remote mouse pointer is
out of step.
1. Check the status of the Mouse Sync Mode setting (see
Mouse Sync Mode, page 36). If it is set to Automatic,
change the setting to Manual and refer to the information
provided.
2. If you are in Manual mode, use the AutoSync feature
(see Video Settings, page 46), to sync the local and
remote monitors.
3. If that doesn't resolve the problem, use the Adjust Mouse
feature (see Adjust Mouse, page 44) to bring the pointers
back in step.
4. If the above fails to resolve the problem, refer to Addi-
tional Mouse Synchronization Procedures, page 120, for
further steps to take.
Part of remote window is
off my monitor.
Use the AutoSync feature (see Video Settings, page 46), to
sync the local and remote monitors.
Virtual Media doesn’t
work.
This problem sometimes arises on older computers. Get the
latest firmware version for your mainboard from the
manufacturer and upgrade your mainboard firmware.
Problem Resolution
The local and remote
mouse pointers do not
sync.
There are two USB I/O settings for the Mac: Mac 1, and
Mac 2 (see Customization, page 35). In general, Mac 1
works with older operating system versions, whereas
Mac 2 works with the newer ones. In some cases,
however, the reverse is true. If you experience pointer
sync problems, try selecting the other mode.
cn8000.book Page 117 Tuesday, July 1, 2008 4:18 PM