User manual

CN6000 User Manual
94
Troubleshooting
General Operation
The Windows Client
Problem Resolution
Erratic Operation If the CN6000 is connected to a KVM switch, make sure to
power on the switch before powering on the CN6000.
Press and hold the Reset button (see page 5), for longer
than three seconds.
Mouse Pointer Confusion If you find the display of two mouse pointers (local and
remote) to be confusing or annoying, you can use the
Toggle Mouse Display function to shrink the non-functioning
pointer. See p. 35 for details.
Problem Resolution
Windows Client won't
connect to the CN6000.
DirectX 7.0 or higher must be installed on your computer.
Remote mouse pointer is
out of step.
1. Use the AutoSync feature (see Video Adjustment,
page 36), to synch the local and remote monitors.
2. If that doesn't resolve the problem, use the Adjust
Mouse feature (see Mouse Synchronization, page 32) to
bring them back in step.
3. If the two methods shown above fail to resolve the prob-
lem, use the Toggle Mouse Display function (see
page 35).
Part of remote window is
off my monitor.
If Keep Screen Size (see page 30) is not enabled, use the
AutoSync feature (see Video Adjustment, page 36), to sync
the local and remote monitors. If it is enabled, see the
discussion under Keep Screen Size, page 30.
The remote screen
display is rotated 90
o
Enable Keep Screen Size. See the discussion under Keep
Screen Size, page 30.
I can't run Net Meeting
when the Windows Client
is running.
Enable Keep Screen Size. See the discussion under Keep
Screen Size, page 30.
When I log in, the
browser generates a CA
Root certificate is not
trusted, or a Certificate
Error response.
The certificate’s name is not found on Microsoft’s list of
Trusted Authorities. The certificate can be trusted.
See Trusted Certificates, page 97, for details.
cn6k_2007-02.book Page 94 Wednesday, February 28, 2007 9:26 AM