System information

Queue() application, 291, 294, 499
queue-callswaiting option (queues.conf), 279,
289
queue-holdtime option (queues.conf), 279,
289
queue-minutes option (queues.conf), 279, 289
queue-reporthold option (queues.conf), 279,
289
queue-seconds option (queues.conf), 279, 289
queue-thankyou option (queues.conf), 278,
288
queue-thereare option (queues.conf), 278, 289
queue-youarenext option (queues.conf), 278,
289
queuerules.conf, 285
queues, 261
(see also ACD queues)
call centers, 262
clustering, 499
contexts, 275
reporting, 563
status, 563
queues.conf, 262, 275–280
queue_log file, 296–299
QUEUE_MAX_PENALTY channel variable,
285
QUEUE_MIN_PENALTY channel variable,
285
quiet (asterisk.conf), 73
R
r (Page() application), 230
[radius] section
cdr.conf, 534
cel.conf, 545
radiuscfg option (cdr.conf), 534
radiuscfg option (cel.conf), 545
random-periodic-announce option
(queues.conf), 278, 288
rawman encoding type, 468
read option (manager.conf), 462
Read() application, 390
read/write options, AMI user accounts, 462
readtimeout option (voicemail.conf), 417
realtime, sip.conf, 439
RECEIVE CHAR AGI command, 483
RECEIVE TEXT AGI command, 483
receiving calls to your ITAD, 256
RECORD FILE AGI command, 483
Record() application, 337
recordagentcalls option (agents.conf), 282
recordformat option (agents.conf), 282
recording prompts, AA, 336
record_cache_dir (asterisk.conf), 74
redundant power supplies, 649
referencing variables, 122
regcontext option (iax.conf), 517
regexten option option (iax.conf), 517
register statements, 635
registration
handling for defined devices, 99
SIP registrations, 257
testing device registration, 99
regular expression operators, 197
regulatory wars, 592
relational databases, 341–387
ARA, 368–375
dynamic realtime, 371–375
static realtime, 368
CDRs, 375
compared to AstDB, 214
func_odbc, 354–368
installing and configuring ODBC, 346–352
installing and configuring PostgreSQL and
MySQL, 342–346
managing, 353
ODBC voicemail, 378–387
configuring voicemail.conf for ODBC
storage, 382
creating the large object type for
PostgreSQL, 379
storage table layout, 381
testing, 383–387
relative-periodic-announce option
(queues.conf), 278, 288
release cycles, telephony, 579
releases, versioning, 26
reload command, 368
reminders, calendar reminders, 402–406
remote connections, DUNDi, 514
REMOVEMEMBER event, 299
RemoveQueueMember() application, 268,
295
replicated databases, 495
reportholdtime option (queues.conf), 280
reporting option (manager.conf), 463
reporting, queues, 563
repositories, third-party, 46
Index | 687