System information

IVR
We’ll cover Interactive Voice Response (IVR) in more depth in Chapter 17 but before
we do that, we’re going to talk about something that is essential to any IVR: database
integration is the subject of the next chapter.
Conclusion
An automated attendant can provide a very useful service to callers. However, if it is
not designed and implemented well, it can also be a barrier to your callers that may
well drive them away. Take the time to carefully plan out your auto attendant, and keep
it simple.
340 | Chapter 15: The Automated Attendant