System information

Step or choice Sample prompt Notes Filename
address and fax in-
formation, please
press 3. To repeat
these choices press
9, or you can remain
on the line or press 0
to be connected to
our operator.
1 Please hold while
we connect your
calls.
Transfer to sales queues. holdwhileweconnect.wav
2 Please hold while
we connect your
call.
Transfer to support queue. holdwhileweconnect.wav
# n/a Run Directory() application n/a
3 Our address is [ad-
dress]. Our fax num-
ber is [fax number].
etc.
Play a recording containing address and fax
information. Return caller to menu prompt
when done.
faxandaddress.wav
0 Transferring to our
attendant. Please
hold.
Transfer to reception/operator. transfertoreception.wav
9 n/a Repeat. Replay menu prompt (but not greet-
ing).
n/a
t n/a Timeout. If the caller does not make a choice,
treat the call as if caller has dialed 0.
i You have made an
invalid selection.
Please try again.
Caller pressed an invalid digit: replay menu
prompt (but not greeting).
invalid.wav
_XXX
a
n/a Transfer call to dialed extension. holdwhileweconnect.wav
a
This pattern match must be relevant to your extension range.
Let’s go over the various components of this template. Then we’ll show you the dialplan
code required to implement it, as well as how to create prompts for it.
The Greeting
The first thing the caller hears is actually two prompts.
The first prompt is the greeting. The only thing the greeting should do is greet the caller.
Examples of a greeting might be “Thank you for calling Van Meggelen and Associates,”
“Welcome to Leif’s School of Wisdom and T-Shirt Design,” or “You have reached the
offices of Dewey, Cheetum, and Howe, Attorneys.” That’s it—the choices for the caller
will come later. This allows you to record different greetings without having to record
Designing Your Auto Attendant | 333