System information

Options Available values Description
queue-callswaiting Filename of prompt
to play
If not defined, will play the default value (“calls waiting”).
If set to an empty value, the prompt will not be played at all.
queue-holdtime Filename of prompt
to play
If not defined, will play the default value (“The current es-
timated hold time is”). If set to an empty value, the prompt
will not be played at all.
queue-minutes Filename of prompt
to play
If not defined, will play the default value (“minutes”). If set
to an empty value, the prompt will not be played at all.
queue-seconds Filename of prompt
to play
If not defined, will play the default value (“seconds”). If set
to an empty value, the prompt will not be played at all.
queue-reporthold Filename of prompt
to play
If not defined, will play the default value (“Hold time”). If
set to an empty value, the prompt will not be played at all.
periodic-announce A set of periodic an-
nouncements to be
played, separated
by commas
Prompts are played in the order they are defined. Defaults
to queue-periodic-announce (“All representatives
are currently busy assisting other callers. Please wait for the
next available representative”).
monitor-format gsm, wav, wav49,
<any valid
file format>
Specifies the file format to use when recording. If
monitor-format is commented out, calls will not be
recorded.
monitor-type MixMonitor,
<unspeci
fied>
Same as monitor-type as defined in the [general]
section, but on a per-queue basis.
joinempty paused, pen
alty, inuse,
ringing,
unavailable,
invalid,
unknown,
wrapup
Controls whether a caller is added to the queue when no
members are available. Comma-separated options can be
included to define how this option determines whether
members are available. The definitions for the values are:
• paused: members are considered unavailable if
they are paused.
• penalty: members are considered unavailable if
their penalties are less than
QUEUE_MAX_PENALTY.
• inuse: members are considered unavailable if their
device status is In Use.
• ringing: members are considered unavailable if
their device status is Ringing.
• unavailable: applies primarily to agent channels;
if the agent is not logged in but is a member of the
queue, it is considered unavailable.
• invalid: members are considered unavailable if
their device status is Invalid. This is typically an
error condition.
• unknown: members are considered unavailable if
device status is unknown.
The queues.conf File | 279