System information

Options Available values Description
membermacro Name of a macro de-
fined in the
dialplan
Defines a macro to be executed just prior to bridging the
caller and the queue member.
announce-frequency Value in seconds Defines how often we should announce the caller’s position
and/or estimated hold time in the queue. Set this value to
zero to disable.
min-announce-frequency Value in seconds Specifies the minimum amount of time that must pass be-
fore we announce the caller’s position in the queue again.
This is used when the caller’s position may change fre-
quently, to prevent the caller hearing multiple updates in
a short period of time.
periodic-announce-frequency Value in seconds Indicates how often we should make periodic announce-
ments to the caller.
random-periodic-announce yes, no If set to yes, will play the defined periodic announcements
in a random order. See periodic-announce.
relative-periodic-announce yes, no If set to yes, the periodic-announce-frequency
timer will start from when the end of the file being played
back is reached, instead of from the beginning. Defaults to
no.
announce-holdtime yes, no, once Defines whether the estimated hold time should be played
along with the periodic announcements. Can be set to yes,
no, or only once.
announce-position yes, no, limit,
more
Defines whether the caller’s position in the queue should
be announced to her. If set to no, the position will never be
announced. If set to yes, the caller’s position will always
be announced. If the value is set to limit, the caller will
hear her position in the queue only if it is within the limit
defined by announce-position-limit. If the value
is set to more, the caller will hear her position if it is beyond
the number defined by announce-position-limit.
announce-position-limit Number of zero or
greater
Used if you’ve defined announce-position as either
limit or more.
announce-round-seconds Value in seconds If this value is nonzero, we’ll announce the number of sec-
onds as well, and round them to the value defined.
queue-thankyou Filename of prompt
to play
If not defined, will play the default value (“Thank you for
your patience”). If set to an empty value, the prompt will
not be played at all.
queue-youarenext Filename of prompt
to play
If not defined, will play the default value (“You are now first
in line”). If set to an empty value, the prompt will not be
played at all.
queue-thereare Filename of prompt
to play
If not defined, will play the default value (“There are”). If
set to an empty value, the prompt will not be played at all.
278 | Chapter 13: Automatic Call Distribution (ACD) Queues