System information
same => n,Playback(silence/1&channel¬-yet-assigned)
same => n,Hangup()
; -------------------------
; Used for logging agents out of all configured queues per the AstDB
exten => *56,1,Verbose(2,Logging out of multiple queues)
; Because we reused some code, we've placed the duplicate code into a subroutine
same => n,GoSub(subSetupAvailableQueues,start,1())
same => n,Set(QueueCounter=1)
same => n,Set(WorkingQueue=${CUT(AvailableQueues,^,${QueueCounter})})
same => n,While($[${EXISTS(${WorkingQueue})}])
same => n,RemoveQueueMember(${WorkingQueue},${MemberChanType}/${MemberChannel})
same => n,Set(QueueCounter=$[${QueueCounter} + 1])
same => n,Set(WorkingQueue=${CUT(AvailableQueues,^,${QueueCounter})})
same => n,EndWhile()
same => n,Playback(silence/1&agent-loggedoff)
same => n,Hangup()
; -------------------------
; Used for pausing agents in all available queues
exten => *72,1,Verbose(2,Pausing member in all queues)
same => n,GoSub(subSetupAvailableQueues,start,1())
; if we don't define a queue, the member is paused in all queues
same => n,PauseQueueMember(,${MemberChanType}/${MemberChannel})
same => n,GotoIf($[${PQMSTATUS} = PAUSED]?agent_paused,1:agent_not_found,1)
exten => agent_paused,1,Verbose(2,Agent paused successfully)
same => n,Playback(silence/1&unavailable)
same => n,Hangup()
; -------------------------
; Used for unpausing agents in all available queues
exten => *87,1,Verbose(2,UnPausing member in all queues)
same => n,GoSub(subSetupAvailableQueues,start,1())
; if we don't define a queue, then the member is unpaused from all queues
same => n,UnPauseQueueMember(,${MemberChanType}/${MemberChannel})
same => n,GotoIf($[${PQMSTATUS} = PAUSED]?agent_unpaused,1:agent_not_found,1)
exten => agent_unpaused,1,Verbose(2,Agent paused successfully)
same => n,Playback(silence/1&available)
same => n,Hangup()
; -------------------------
; Used by both pausing and unpausing dialplan functionality
exten => agent_not_found,1,Verbose(2,Agent was not found)
same => n,Playback(silence/1&cannot-complete-as-dialed)
272 | Chapter 13: Automatic Call Distribution (ACD) Queues