Product guide

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5.6 How to realize the IVR
IVR is Interactive Voice Response. Voice Menus allow for more efficient routing of calls from
incoming callers. Also known as IVR menus or Digital Receptionist.
5.6.1 Upload Voice Menu Prompts
If users want to configure the IVR which they need, they must upload their voice prompt. Users
can click on Voice Menu Prompts, users can see the screen like this screenshots:
Users can click the button of “Record a new Voice Menu prompt” to record a voice prompt, or
users can click the button of “Upload a Voice Menu prompt” to upload their voice prompt.