Product guide

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1. Menus allow for more efficient routing of calls from incoming callers. Also known as IVR
(Interactive Voice Response) menus or Digital Receptionist.
2. Step :
a) Answer: Answer a channel if ringing
b) Authenticate: This application asks the caller to enter a given password in order to
continue dialplan execution.
c) Background: Play an audio file while waiting for digits of an extension to go to.
d) Busy Tone: Indicate the Busy condition
e) Congestion: Indicate the congestion condition to the calling channel.
f) Digit Timeout: set digit timeout
g) DISA Password: Allow someone from outside the telephone switch (PBX) to obtain an
internal system dialtone and to place calls from it as if they were placing a call from
within the switch.
h) Response Timeout: set response timeout
i) Macro: macroname|arg1|arg2 .... Executes a macro using the context
'macro-<macroname>'
j) Play Sound: Plays back given file
k) Ringing: Indicate ringing tone
l) Set MusicOhHold Class: select a music on hold
m) SayAlpha: Say each character in the string including letters, numbers and other
characters, one by one
n) SayDigits: Say the digits, one by one
o) SayNumber: Say a number (e.g. 'six thousand, five hundred and seventy two')
p) Wait: Pause dialplan execution for a specified number of seconds
q) WaitExten: Wait for the user to enter a new extension for a specified number of seconds
r) To Destination: go to destination
s) Set Language: set language (English/Spanish/French)
t) To Directory: go to directory
u) Dial an external Number: Place a call outside the pbx using the selected trunk
v) AGI: Executes an AGI compliant application
w) User Event: Send an arbitrary event to the manager interface
x) Hangup: Hang up the calling channel
3. Allow keypress events:
Must be voice menus have application: Background(file)
e.x
Background a music when keypress events
4. Advance edit
Change dialplan for voice menus
e.x.
include = default
exten = s,1,NoOp(Incoming DID)
exten = s,2,Answer()
exten = s,3,Background(record/GreetingNew)
exten = s,4,Background(record/MakeYourSelection)
exten = s,5,Background(fpm-sunshine)
exten = s,8,Voicemail(6002,u)
exten = 1,1,Goto(voicemenu-custom-2|s|1)
exten = 2,1,Voicemail(6002,u)
exten = 5,1,Goto(voicemenu-custom-3|s|1)
Want to control music on hold play time