Product guide

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TimeOut
How many seconds an Agent's phone will ring before the
Queue tries to ring the next Agent
Time
15
Wrapup
Time
How many seconds after the completion of a call an Agent
will have before the Queue can ring them with a new call.
The default is 0, which is no delay
Time
0
Max Len
How many calls can be queued at once. This count does
not include calls that have been connected with Agents, it
only includes calls that have not yet been connected.
Default is 0, which is no limit. When the limit has been
reached, a caller will hear a busy tone and advance to the
next calling rule after attempting to enter the queue
Int
0
Auto full
Defining this option causes the Queue, when multiple calls
are in it at the same time, to push them to Agents
simultaneously. Thus, instead of completing one call to
an Agent at a time, the Queue will complete as many calls
simultaneously to the available Agents
checkbox
Auto pause
Enabling this option pauses an agent if they fail to answer
a call. This means that the agent is still logged into the
queue, but they will not receive calls from the queue.
Once paused, an agent can unpause by logging into the
queue using the regular agent login extension
checkbox
Report Hold
Time
Enabling this option causes Asterisk to report, to the
Agent, the hold time of the caller before the caller is
connected to the Agent.
checkbox
KeyPress
Events
If a caller presses a key while waiting in the queue, this
setting selects which voice menu should process the key
press
choice
Agent
This selection shows all Users defined as Agents in their
User conf. Checking a User here makes them a member
of the current Queue
checkbox
1. Call queue application: Queue(${EXTEN})
2. Change agents status:Login / Login out agents in System Info
3. Hear the music if all agents are busy, until non-conversation busy.
4.10 Voice Menus
Like most organization, users would like to redirect all of the incoming calls automatically. The
voice menu is very handy for these sorts of things. The system should allow callers to make the
selection according to the voice menu.
Name
Description
Type
default
Name
A name for the voice menus
Str*
Extension
If you want this Voicemenu to be accessible by dialing an
extension, then enter that extension number
No.
7001
Actions
A sequence of actions performed when a call enters the
menu
Dial plan
script
Add new Step
Add additional steps performed during the menu
Dial plan
script
Allow
KeyPress
Events
Allow key press events will cause the system to listen for
DTMF input from the caller and define the actions that
occur when a user presses the corresponding digit
checkbox
Advance edit
Advance edit for the voice menu
Dial plan
script