AT820 series User Manual Version: 1.
AT820 Series User Manual Content Contact ATCOM................................................................................................................... 4 1. AT820 Series Overview...............................................................................................5 1.1 Interfaces................................................................................................................................... 5 1.2 Hardware..................................................................
AT820 Series User Manual 5.4.1 SIP.................................................................................................................................. 27 5.4.2 Codec Configuration................................................................................................ 28 5.4.3 Call Feature Setting................................................................................................. 28 5.4.4 Dial Plan.............................................................................
AT820 Series User Manual Contact ATCOM The Introduction of ATCOM ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping innovating with customer’s needs oriented , working with partners to establish a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards.
AT820 Series User Manual 1. AT820 Series Overview AT820 is almost the same with AT820P without PoE. AT820/AT820P Type PoE Power adapter AT820 No Standard accessory AT820P Yes Optional accessory 1.1 Interfaces � Power input: DC 12V, 500mA. � WAN: RJ45 port. � PC: RJ45 port. � Headset port: RJ9 port. � Handset port: RJ9 port. 1.2 Hardware � LCD: 128×64 dot matrix. � FLASH: 8M. � RAM: 16M. � CPU: 262MHz Dual Core.
AT820 Series User Manual 1.3 Software � Supports Sip 2.0 (RFC3261) and other related SIP RFC. � Supports web control. � Supports Syslog. � Supports G711A/U, G722, G.723, G.726, G.729, iLBC Codec. � Supports STUN. � Supports 2 SIP accounts. � Supports SIP domain，SIP authentication. � Supports DTMF (Inband, RFC2833 and Info). � Supports voicemail. � Supports dial rule, IP to IP call. � Supports network time synchronization (NTP). � Supports speed dial.
AT820 Series User Manual � Supports different level user management. � Configuration via web, keyboard. � Firmware and configuration file auto provision. � Firmware and configuration updating via HTTP, FTP and TFTP. � Support system log and call log. 1.6 Protocol � IEEE 802.3 /802.3 u 10 Base T / 100Base TX. � PPPoE：Point to Point Protocol over Ethernet.
AT820 Series User Manual 1.8 Operating Requirement � Operation temperature: 0 to 45° C (32° to 113° F). � Storage temperature: -5° to 55° C (23° to 131° F). � Humidity: 10 to 90% no dew. 1.9 Packing List Model Phone Handset Handset line Power adapter Manual CD Feet underprop AT820 1 1 1 1,Standard accessory 1 2 AT820P 1 1 1 Optional accessory 1 2 Note: Power adapter Input: AC 100~240V, 50/60Hz; Output: 12V, 500mA. 1.
AT820 Series User Manual 1.10.1 Start the phone For AT820, it can start only with DC. But AT820P can also make it with POE. A. Start through DC Connect the phone with the power source by using a power adapter. B. Start through POE Connect the LAN port with a switch or a hub which compatibles the standard of IEEE02.3af. 1.10.2 SIP registration The phone needs to register to SIP server before using it. Steps to register: A. Check the parameters of network: 1. Press “MENU”. 2.
AT820 Series User Manual 1.11 Feet installation instruction 1.11.1 Desktop position Put the bottom side of the IP phone upside and press the plate with letter “PUSH” into the slot, please refer the picture as below: A. Press the other plate into the slot in accordance with the direction of the arrow. B. Repeat A and B. It is the right picture of putting on desk after fixing the two feet below: C. Disassemble the feet: Press the plate with word “PUSH” and pull the feet with the direction of arrow.
AT820 Series User Manual 1.11.2 Wall position A. Put the bottom side of the IP phone upside and push the plate with letter “PUSH” into the slot, please refer the picture as below: B. Push the other plate into the slot in accordance with the direction of the arrow. C. Repeat A and B. It is the picture of wall mounting after fixing the two feet below: Attention: Please rotate the hook to the position as in picture with a coin or other tools D.
AT820 Series User Manual 2. Keypad of IP Phone Sketch Map of AT820/AT820P Description of indicators and buttons： LCD Screen Display screen for the phone: It shows the date, time, phone number, incoming caller’s ID (if available), line/call status, extension numbers and the soft key features. Status Shows the phone status � If the phone is starting, the LED will flicker. � If the phone is standby, the LED will be off. � If there is income calling, the LED will flicker.
AT820 Series User Manual � � � � If enables the line but failed to register to server, the LED will show orange. If the line has income call, the LED will show red and flicker, the frequency is 500ms off, 500ms on. If the line is on the call, the LED will show red. If disables the line, the LED will be off. Soft key features Show available choices based on current phone function displayed on the last line of LCD screen. Soft keys Keys for pressing to select a feature shown in the soft key features.
AT820 Series User Manual 2 3 4 5 6 7 8 9 3.Call History Dialed Calls Answered Calls Missed Calls 4.Ring Tone Ext1:Ring2.wav Ext2:Ring1.wav 5.Preferences Block Caller ID Block Anonymous Call Do Not Disturb Call Waiting Dial Assistance Preferred Audio Device Speaker Auto Answer 6.Call Forward CFWD All Number CFWD Busy Number CFWD No Ans Number CFWD No Ans Delay 7.
AT820 Series User Manual Current Gateway Enable Web Server Non-DHCP IP Address Non-DHCP Subnet mask Non-DHCP Default Rout Non-DHCP DNS 1 Non-DHCP DNS 2 PPPoE Login Name PPPoE Login Password 10.Product Info Product Name Serial Number Software Version Hardware Version MAC Address Protocol 11.Status Phone Ext 1 Ext 2 LineKey 1 LineKey 2 12.Reboot 13.Factory Reset 14.Set Password New Password: New Password: 15.LCD Contrast 4. Basic functions and operations 4.
AT820 Series User Manual be ended. B. Answer by handfree Press the handfree button in the phone and talk with callers by built-in Micro-phone and Speaker. If user wants to switch in handset mode, headset mode and handfree mode, pick up the handset to switch to handset mode, and press the headset button to switch into headset mode. C.
AT820 Series User Manual calling time and callee’s number. 2. Input the number then press the headset button, the phone will dial the number automatically. After hearing the tones of “du~~du~~” with dialed number showed on the LCD, it means that the callee’s phone is ringing. If the callee answers the call, the phone call will be established and the LCD will show the calling time and callee’s number. D.
AT820 Series User Manual 1. A presses "Bxfer" 2. A dials C’s number, then A will be hang up no matter C receive the call or not. 4.5 Mute Once the “Mute” key is been pressed, no voice will be transported to the other port anymore. Such state will be kept no matter user switches the mode among handset mode and handfree mode and earphone mode till the button “Mute” is been pressed again. 4.6 Call Hold User can hold the current call by pressing “Hold”.
AT820 Series User Manual 1. Press the "MENU" button, input right password. 2. Press the navigation button to choose “3 Call History” or press digit button “3”, then press “Select” soft key. 3. Press the navigation button to choose “Missed Calls” or press digit button “1”, then press “Select” soft key. 4. Press the navigation button to browse the missed call record. If there is no record, the LCD screen will display “List is Empty”. B. Received call 1. Press the "MENU" button, input right password. 2.
AT820 Series User Manual 2. Press “SMS” soft key. 3. Press “View” to check the new SMS. 4. Press “Reply” to reply the SMS, or press “Delete” to delete this SMS. 5. Press “Cancel” to exit. 4.10 Access Mode There are two kinds of web access mode for AT820 series: admin mode and user mode. User could view and configure all items in admin mode, while user couldn’t change the SIP configuration as well as server address and port but only access and view the information.
AT820 Series User Manual 5.1 System status This page shows the current basic information of the IP phone like product information, network information and account information. A. Product information: Shows the product name, protocol, software version, hardware version, MAC address and serial number. B. Network information: Shows the type of web connection, the current IP, the current netmask, current gateway, primary DNS, secondary DNS, host name, domain, VPN state and VPN IP. C.
AT820 Series User Manual 5.2 Network 5.2.1 Basic There are 3 ways for AT820 to connect to the internet: DHCP, Static IP and PPPoE, please choose one according to the actual situation. A. DHCP: The IP phone will get IP address from DHCP server (such as router). B. Static IP: If the ISP provides user with the fixed IP address, please choose static and fill in the correct information of IP Address, Net mask, Gateway, Primary DNS etc.
AT820 Series User Manual 5.2.2 Advance 5.2.2.1 Web Server A. Enable Web Server: Enable or disable the web server. If set this item as “No”, user will can’t access the webpage. User can recover this function from the MENU: “9 Network”-> “7 Enable Web Server” or factory reset. B. Admin Password: Set admin webpage access password, the default username for admin webpage is admin. C. User Password: Set user webpage access password, the default username for user webpage is user. D.
AT820 Series User Manual 5.2.2.3 VLAN A. Use VLAN Tagging: Whether to use VLAN (virtual local area network) or not. B. Voice VLAN Identifier (1..4094): Set voice VLAN ID, range from 1 to 4094. C. Voice VLAN Priority: Set the voice VLAN level, range from 0 to 7. D. Data VLAN Identifier (1..4094): Set data VLAN ID, range from 1 to 4094. E. Data VLAN Priority: Set the data VLAN level, range from 0 to 7. 5.2.2.4 Port Link A.
AT820 Series User Manual is the most detailed. C. Syslog Server: Set syslog server address, which is a domain name or an IP address. D. Port: Set syslog port, which usually is 514. 5.3 Sip Setting 5.3.1 Sip Timer Values A. Sip T1: RFC 3261 T1 value (RTT Estimate). Ranges from 0 to 64. The default value is 0.5. B. Sip T2: RFC 3261 T2 value (Maximum retransmit interval for non-INVITE requests and INVITE responses). Ranges from 0 to 64. The default value is 4. C.
AT820 Series User Manual 5.3.3 SDP Payload Types The configured dynamic payloads are used for outbound calls only where the SPA presents the SDP offer. For inbound calls with a SDP offer, SPA will follow the caller's dynamic payload type assignments. A. AVT Dynamic Payload---AVT dynamic payload type. Default to 101. B. G729ab Dynamic Payload---G729ab dynamic payload type. Default to 18. C. G726 Dynamic Payload---G726 dynamic payload type. Default to 108. D.
AT820 Series User Manual B. Stun Server: Set a stun server to contact for NAT mapping discovery. 5.4 Account 5.4.1 SIP A. Enable: Whether to enable this sip register or not. B. Display Name: This name will display on the screen. When making outgoing calls, the callee will show the display name on its screen. C. User ID: Set user ID for sip account. D. Authenticate ID: Normally is the same with User ID, can also leave it as blank. If the server has requirements on it, set it as required! E.
AT820 Series User Manual dial out successfully if the UAS does not support PARCK. 5.4.2 Codec Configuration A. Prefer Codec: Select a preferred codec for all calls, it will use the prefer codec to create calls if the far end supports this codec. However, the actual codec used in a call still depends on the outcome of the codec negotiation protocol. B. User Prefer Codec Only: Whether to use the preferred codec only for all calls or not.
AT820 Series User Manual 5.4.4 Dial Plan Dial Plan: Configure the dial plan for the SIP account. The Dial Plan defines the way that how to transform the number user dialed to the real dialed characters sequentially, the syntax of the dial plan is similar to MGCP’s and MEGACO’s. A. Functions of dial plan are defined by the configurable parameters as follows: 1. Interdigit Long Timer---the details please refer to Interdigit Long Timer. 2.
AT820 Series User Manual For example: Set the dial plan as (xxxxxxx|[*#]xxxx|9,1xxxxxxxxxx|00xxx!). The syntax above contains 4 rules: 1. Allow dialing numbers whose length is 7. 2. Allow dialing numbers whose length is 4 and begin with * or #. 3. User will hear an outside dial tone when user press the first key “9”, and then a number whose length is 11 and begin with 1 will be dialed out. 4. Forbid dialing Numbers whose length is 5 and begin with 00.
AT820 Series User Manual 5.5 Phone Setting 5.5.1 Preference 5.5.1.1 Language Select the language shown on the LCD. （1~8 ） 5.5.1.2 Output Volume Volume（ 1~8） A. Handset Volume: Specify handset volume grade, range from 1 to 8. B. SpeakerPhone Volume: Specify speakerphone volume grade, range from 1 to 8. C. Headset Volume: Specify headset volume grade, range from 1 to 8. 5.5.1.3 Input Gain A.
AT820 Series User Manual 5.5.1.5 Control Timer Values (Seconds) A. Interdigit Long Timer: If the numbers or characters input are not finished and they have not matched the full dial plan, the phone will wait for the long time that have been set and then dial them out automatically. Range from 1 to 99, the default value is 20. B.
AT820 Series User Manual exactly the given date. In that case, the value must not be negative. Ifis not zero, then the daylight saving starts or ends on the on or after the given date if is positive, or on or before the given date if is negative. If is -1, it means the on or before the end-of-the-month (in other words the last occurrence of in that month). Optional values inside [] are assumed to be 0 if they are not specified.
AT820 Series User Manual Set speed dial number for 2-9. For example, set 6750 for key 2, then user can call 6750 by call 2. 5.5.3.2 Call Forward A. Always Target: Set a target number that forward all the incoming call to. B. Busy Target：Set a target number that forward the incoming call to when user’s phone is busy. C. No Answer: Set a target number that forward the incoming call to when no one answer it. D.
AT820 Series User Manual it. 5.5.3.4 Others Send Key: Specify the Key to send the number after pressing it, “#” and “*” are optional. 5.5.4 Voice 5.5.4.1 Echo Cancellation A. VAD:Whether to enable VAD (Voice Active Detection) or not. G729 Payload length can not be set over 20ms while enable it. B. CNG: Whether to enable CNG (Comfort Noise Generator) or not. If mute the phone and set VAD as “Yes”, the phone will send comfort noise to remind the other one that the call is remain in force. 5.5.4.
AT820 Series User Manual 5.5.5 Ring Administrator can upload 2 user define rings for AT820. The ring file should be wav (8k, 8bit, u-law) and no larger than 200kb. 5.5.6 Tone Set the Tone Script for each tone. E.G.: MWI Dial Tone: 350@-19,440@-19;2(.1/,1/1+2);10(*/0/1+2). Syntax: Frequency1, Frequency2; Cadence Section1; Cadence Section2. � 350@-19: Frequency1 is 350HZ at -19dBm. � 440@-19: Frequency2 is 440HZ at -19dBm. � 2(.1/,1/1+2): Cadence Section length is 2s, 0.1s on, 0.
AT820 Series User Manual by a “,” character encountered in the dial plan. D. Busy Tone：Played when a 486 RSC is received for an outbound call. E. Reorder Tone：Played when an outbound call has failed or after the far end hangs up during an established call. F. Off Hook Warning Tone: Played when the subscriber does not place the handset on the cradle properly. G. Ring Back Tone：Played for an outbound call when the far end is ringing. H.
AT820 Series User Manual 5.6.2 Auto Provision A. Provision Enable: Whether to enable auto provision or not. B. Resync Random Delay: Set a random delay to resync. C. Profile Rule: It supports TFTP/FTP/HTTP auto provision. FTP only supports anonymous account login. After configuring the TFTP/FTP/HTTP server, set profile rule as below: 1. TFTP rule: tftp://ip-address/config.xml. 2. FTP rule: ftp://ip-address/config.xml. 3. HTTP rule: http://ip-address/config.xml.
AT820 Series User Manual 5.6.3 Reset & Reboot A. Reboot: Press to reboot the phone. Such action will terminate all active calls! B. Reset: Press to set AT820 to factory default, please backup the config.xml, phonebook.xml and attendant_keypad.xml before reset. 5.7 Phone Book A. New Contact：Click on it to create a new contact. B. Mode:Directory mode and blacklist mode are optional. Maximum 100 directory recorders, and 50 blacklist recorders. C. Delete: Delete the current recorder. 5.8 Call Log A.
AT820 Series User Manual B. Received: The recorder of the received calls, maximum 50 items. C. Missed: The recorder of the missed calls, maximum 50 items. 6. FAQ & Trouble Shooting 6.1. Frequently Asked Questions 6.1.1. How to make the factory reset There are two ways to make the factory reset: A. Factory reset from keyboard，steps are: 1. Press soft key “MENU”, input right password; 2. Find and select “Factory Reset” ; 3. Press “OK”, then the phone will restart automatically and factory reset. B.
AT820 Series User Manual 4. Long hold “#” key and start up the phone until the LCD display “Upgrading…”; 5. The phone will download the firmware from the TFTP server; 6. After the download is done, the phone will upgrade automatically; 7. After the update is finished, the phone will start up with the configuration of factory reset. 6.1.3 How to make direct IP call The way to make direct IP call is similar to digit call, steps are: 1.
AT820 Series User Manual 6.2.3 Only one part can hear the voice during the call A. Make an IP dial-up call to make sure the headset’s telephone receiver Mic are normal. and B. Enable STUN on web page. C. Set STUN server as stun.3cx.com. D. Click on “submit” and wait for the phone to restart. E. Try to make calls again. 42 ATCOM TECHNOLOGY CO., LIMITED www.atcom.
