User manual

www.atcom.cn
13/
 Timeout: How many seconds an Agent's phone will ring before the Queue tries to ring
the next Agent.
 Wrapup Time: How many seconds after the completion of a call an Agent will have
before the Queue can ring them with a new call. The default is 0, which is no delay.
 MaxLen: How many calls can be queued at once. This count does not include calls that
have been connected with Agents, it only includes calls that have not yet been connected.
Default is 0, which is no limit. When the limit has been reached, a caller will hear a busy
tone and advance to the next calling rule after attempting to enter the queue.
 AutoFill: Defining this option causes the Queue, when multiple calls are in it at the same
time, to push them to Agents simultaneously. Thus, instead of completing one call to
an Agent at a time, the Queue will complete as many calls simultaneously to the
available Agents.
 AutoPause: Enabling this option pauses an agent if they fail to answer a call. This
means that the agent is still logged into the queue, but they will not receive calls from
the queue. Once paused, an agent can unpause by logging into the queue using the
regular agent login extension.
 Report Hold Time: Enabling this option causes Asterisk to report, to the Agent, the hold
time of the caller before the caller is connected to the Agent.
 KeyPress Events: If a caller presses a key while waiting in the queue, this setting selects
which voice menu should process the key press.
 Agent Login Extension: Extension to be dialed for the Agents to Login to the Specific
Queue. This is an extension that all the Agents can Call to Login to their specified
Queues.
 Agent Callback Login Extension: Extension to be dialed for the Agents to Login to the
Queues they are apart of. Same as Agent Login Extension, except you do not have to
remain on the line.
VoIPon www.voipon.co.uk [e-mail] Tel: [phone] Fax: [phone]