User Guide

Product Return Procedures in the United States & Canada

In the event our technicians at (425) 951-7108 determine that you need to forward materials

directly to us, please include a brief letter explaining what is enclosed and why. Make sure you

include the Return Merchandise Authorization Number (RMA#) supplied to you by the techni-

cian, and your telephone number in case we need to call you. You will receive the mailing

address when the technician gives you the RMA#. Any materials not containing this RMA# will

be returned to you unprocessed.

Warranty Policy in the United States & Canada

If our technicians determine that the product storage medium is found to be defective within

ninety (90) days of original purchase, (unless otherwise provided by applicable law), Atari will

replace the item free of charge, to the original purchaser, if

the item is accompanied by the

original dated receipt and packaging.

Windows and DirectX are either registered trademarks or trademarks of Microsoft Corporation

in the United States and/or other countries.

Pentium is a trademark or registered trademark of Intel Corporation or its subsidiaries

in the United States and other countries.

This product contains software technology licensed from GameSpy Industries, Inc.

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Note: In the event we must send you a Hint Sheet, FAQ document, patch or update disc via

E-mail, we may require verifiable consent from a parent or guardian in order to protect

children’s privacy and safety online. Consent Forms are available at the web site listed above.

Help Via Tele

phone in the United States & Canada

For phone assistance, call Atari Technical Support at (425) 951-7108. Our Interactive Voice

Response system is generally available 24/7, providing automated support solutions immediately.

Great News! We’ve improved our Automated Systems so that you can get product-specific

Troubleshooting help more quickly. All you need to do is enter the product’s Part # when

prompted to do so. This will take you directly to all of our known issues and solutions for this

title. The product’s Part # is located in several places (on the CD label, package and/or plastic

disc case) and is usually identified by a number such as 04-12345. When prompted by the

Automated System, enter the last five digits of your product’s Part #. (For example,

Part # 04-12345 would require that you enter the “12345” portion of the number for that

product.) Note: Some products simply feature a five-digit Part # without an “04-” prefix.

Live support is generally available Monday through Friday, 8:00 AM until 6:00 PM (Pacific

Time). Note: We may be closed on major holidays.

Before making your call, we ask that you be at your computer, have the following information

available, and be ready to take notes:

• System Make and Model

• Processor Type

• Operating System, including version number if possible

(such as Windows

98; Windows

Me)

• RAM (Memory)

• Video and sound card data and drivers

• Any screen or error messages you’ve encountered (and where)