User guide

Internet
Problem Possible Solution
Download or
upload speeds
are slow
• Check your speed at att.com/speedtest.
• Check your signal strength light. If not green or yellow,
choose an alternate location.
• Other connected devices may be transferring a large
amount of data. To view and block other connected
devices, go to the AT&T Home Base Manager
(http://att.homebase) under Connected Devices.
• A phone call in progress may slow down the data speed.
• Check your wireless network connection using the AT&T
Home Base Manager (http://att.homebase). 4G LTE
offers the fastest data speeds and if available, the AT&T
Home Base should be located in a covered area.
The AT&T Home
Base Network
does not appear
in the wireless
network list
• Make sure the AT&T Home Base is powered on. Power
light should be steady green if connected to a power
outlet (or blinking green if on back-up battery).
• Refresh the network list on the device you are trying to
connect.
• Restart your AT&T Home Base: Press and hold the On/
Off button for three (3) seconds until all lights turn off.
Then, press and hold the On/Off button for three (3)
seconds until the power light stays steady green.
32
Troubleshooting
Internet
Problem Possible Solution
Can’t connect
to my AT&T
Home Base
• Check that you are connecting to your AT&T Home Base
Wi-Fi network name (SSID) (e.g. ATT-HOMEBASE-XXXX).
If connected via Ethernet, make sure the Ethernet cables
are firmly attached.
• Make sure you entered the correct Wi-Fi password
found on the bottom of your device or your customized
password, if you changed it.
Can’t access the
AT&T Home Base
Manager
• Make sure you are trying to access on a device that is
currently connected to your AT&T Home Base either via
Wi-Fi or Ethernet connection.
• Make sure you have entered the correct URL
(http://att.homebase or http://192.168.0.1) directly into
your browser address field on your connected device.
• Make sure you have entered the correct login, either
“attadmin” or your customized login. If you changed the
login and forgot it, you will need to restore the device to
the factory default settings. Remove the bottom cover
of your device and using a ballpoint pen, press and hold
the RESET button for five (5) seconds. You may then log
in using the default login “attadmin.”
Troubleshooting 33