User guide

Phone
Problem Possible Solution
I hear an
intermittent
dial tone
• You will hear an intermittent dial tone when you have a
new voicemail message waiting.
• Dial 1 from your home phone that is connected to the
AT&T Home Base to listen to your voice messages.
My phone doesn’t
ring when a call
comes in
• If you recently transferred your landline phone number,
you will continue to receive incoming calls on your
previous service until the transfer is complete. To check
transfer status, visit att.com/port.
• Make sure your AT&T Home Base is NOT connected to
your in-home phone wiring.
• Make sure your home phone is powered on and
connected to the AT&T Home Base.
• Your AT&T Home Base number may be set to Call
Forward. Dial #21# to un-forward calls.
I hear a constant
low frequency tone
(not dial tone)
when I try to place
a call
• Hang up your home phone to restore dial tone.
30
Troubleshooting
Internet
Problem Possible Solution
Can’t access
the Internet
• Make sure your AT&T Home Base is powered on. Press and
hold the On/Off button on the back of your device for three
(3) seconds until the Power light stays steady green.
• For Wi-Fi: Make sure your AT&T Home Base is located in the
general area of your Wi-Fi enabled device(s). Check that your
device is connected to the AT&T Home Base Wi-Fi network
(ATT-HOMEBASE-XXXX) and you are using the correct Wi-Fi
Password. For Ethernet: Make sure the Ethernet cable is
securely inserted into the Ethernet port on the back of the
AT&T Home Base and your computer (or other device).
• Move the AT&T Home Base to an area with sufficient network
signal (Green or Yellow Signal Strength light).
• Make sure the Wi-Fi light is on. If not, restart your AT&T Home
Base. Press and hold the On/Off button for three (3) seconds
until all lights turn off. Then, press and hold the On/Off button
for three (3) seconds until the power light stays steady green.
• Check the following on the AT&T Home Base Manager
(http://att.homebase):
• Under Settings > Wi-Fi > Basic: “Wi-Fi Broadcast” is set
to “On”
• Under Settings > Network > APN: Profile selection is set
to “ATT Phone”
• Under Settings > Firewall > Mac/IP/Port Filtering: Check
that the IP and MAC address of your device are not blocked
by the firewall.
Troubleshooting 31