User guide

Phone
Problem Possible Solution
No dial tone • Make sure there is AC power to the AT&T Home Base.
Do not connect to an AC outlet controlled by a wall
switch.
• Make sure your AT&T Home Base is powered on.
Press and hold the On/Off button on the back of your
device for three (3) seconds until the Power light stays
steady green.
• Make sure your cordless phone has power and is
connected properly to the AT&T Home Base.
• Move the AT&T Home Base to an area with sufficient
network signal (Green or Yellow Signal Strength light).
No caller ID name • Like all wireless services, only the calling number is
displayed with Caller ID.
• Your home phone may support the display of names
stored in its contacts memory.
My answering
machine won’t
pick up calls
• Set your answering machine settings to pick up calls
before network voicemail, which is approximately five
(5) rings.
• Alternately the network voicemail setting can be
increased; dial 1 to access the voicemail platform and
follow the prompts to increase the number of rings.
• To remove network voicemail from your account, call
AT&T Customer Care by dialing 611 or 1-800-331-0500.
28
Troubleshooting
Phone
Problem Possible Solution
Poor voice quality • Install using the phone cable included with the
AT&T Home Base.
• Make sure all connections are firmly in place.
• Move your AT&T Home Base to an area with sufficient
network signal (Green or Yellow Signal Strength light).
• Increase the distance away from other electronic
devices and the AT&T Home Base (including cordless
base stations, Wi-Fi routers, and cell phones).
• Move the AT&T Home Base near a window with a clear
unobstructed view of the sky and remove any objects
that may be obstructing the wireless signal.
• Make sure the home phone that is connected to the
AT&T Home Base is of good quality and in good
working order.
• Voice quality may degrade with a low battery charge
when operating with back-up battery. Connect to an
AC power source to recharge when power is available.
Message Waiting
indicator on my
home phone
doesn’t light
• The AT&T Home Base does not support this
functionality with your home phone.
• The AT&T Home Base has a dedicated voicemail light
that will flash when you have a new voice message; you
will also hear an intermittent dial tone when you pick up
your handset.
Troubleshooting 29