User Guide AT&T Wireless Home Phone Base
Not compatible with home security systems, wireless messaging and data services, fax service, DVR/Satellite systems, or medical alert systems, credit card machines, IP/PBX Phone systems, dial-up or DSL internet service. The Wireless Home Phone Base is designed to provide coverage that is consistent with other AT&T wireless devices, but AT&T does not represent that the Wireless Home Phone Base will be the equivalent to landline phone service.
Welcome to AT&T Thank you for purchasing an AT&T Wireless Home Phone Base. To get the most from your new device, check out our interactive tutorials at att.com/tutorials. Please select Manufacturer: AT&T and Model: Wireless Home Phone (WF720) from the drop down menus.
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Contents Getting Started............................................................................................................. 1 In the Box..................................................................................................................... 1 Getting to Know Your Device............................................................................ 2 How It Works.............................................................................................................
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Getting Started In the Box The package should contain the following items: AT&T Wireless Home Phone Base Phone Cable (Optional) Back-up Battery Power Cord Also Included Quick Start Getting Started User Guide 1
Getting to Know Your Device On/Off Service Port* Telephone Ports Antenna Power Input Power Battery Charge Voicemail Signal Strength Back-up Battery Cover *Reserved for AT&T technical support. Service port is designed for diagnostic purposes only and is not intended for customer use. Never place a USB-based device into the Service port of the device under any circumstances because doing so may damage the device and negate its warranty.
LED Indicators The table below describes possible states for each of the LED indicators.
How It Works Wireless Home Phone Base uses the AT&T cellular network to provide phone service to your corded or cordless home phone(s). Place it anywhere in your house where you have a wireless signal. It does not require the use of a home phone wall jack like traditional home phone service. Wireless Home Phone Base provides many calling services, such as voicemail, Caller ID, Call Waiting, Call Forwarding, and 3-way Calling for your corded or cordless home phone(s).
Install the Back-up Battery Remove the lid from the battery compartment. Insert the battery connection cable into the battery port. Place the back-up battery in the battery slot and replace the battery cover. During a power failure, the back-up battery enables voice calling using a standard corded phone that does not require external supplied power. Notes: • The back-up battery is intended for backup purposes only and may take approximately five (5) hours to fully charge.
Check the Wireless Signal aise antenna to an upright position. R Confirm signal strength light is green for optimal performance. Yellow indicates a moderate signal and may be sufficient. ote: If you do not see a green light (strong signal), you may N want to choose an alternate installation location.
Connect the Device to a Phone 1) Unplug your phone from your home’s phone wall jack. 2) Plug your phone into the “Phone 1” port on the Wireless Home Phone Base, using your existing phone cable or included phone cable. IMPORTANT: DO NOT plug the Wireless Home Phone Base into your home’s phone wall jack. Note: The “Phone 2” port can be used to connect an additional phone or answering machine. This port uses the same telephone number as the “Phone 1” port.
Place a Test Call lace a test call from your connected home phone. P Make sure to use 10-digit dialing even for local calls. Useful Tips • D ial “1” to set up and access your voicemail. Be sure to create a password for security and remote access. Use of answering machine systems is not recommended. • Transferring a landline phone number can take five (5) days or more. Outgoing calls can be made immediately, while incoming calls will continue through your old service until the transfer is complete.
voicemail. Simply follow the voice prompts to complete setup. To enable remote voicemail retrieval and for added security be sure to create a password during setup. Message Waiting There are two indicators for a new message waiting: 1) the voicemail icon; and 2) an intermittent dial tone. The voicemail icon on your Wireless Home Phone Base flashes when a voicemail message is waiting. You will also hear an intermittent dial tone on any connected phone handset before placing a call.
Using Your Device Calling Making Calls Using a phone connected to your Wireless Home Phone Base, place and receive calls as you normally would. The Wireless Home Phone Base supports both cordless and corded phone dialing methods. Note: You will need to dial 10 digits even for local numbers. Three-Way Calling While on an existing call, press the Flash (or Talk) key on your phone to put the first party on hold. When you hear a dial tone, dial the second parties’ number (wait up to four [4] seconds).
Notes: • Your Wireless Home Phone Base comes with standard threeway calling and call waiting. Operation of these features will vary depending on your home phone equipment. • If your phone does not have a Flash (or Talk) key, then use the off-hook mechanism supported by your phone.
Helpful Tips Home Answering Machines Use of answering machine systems is not recommended as some systems may not be compatible with AT&T Wireless Home Phone Base. If you choose not to use the voicemail provided by your Wireless Home Phone Base, you can use your home answering machine by plugging it into the “Phone 2” port on the back of your Wireless Home Phone Base. Then, set your answering machine to pick up calls in fewer rings than the voicemail service, which is set to five (5) rings as a default.
Powering On/Off The On/Off button is used to turn your Wireless Home Phone Base off when still connected to the power supply. When powered off, the Wireless Home Phone Base will no longer send or receive calls, but it will continue to charge the back-up battery if still connected to the wall outlet.
Important Information E911 Service 911 services are supported just as they are on any wireless device. You should expect to provide your home address to the emergency response center responsible for sending first responders (e.g., police, medical assistance, or fire) to your location. Power Outages Wireless Home Phone Base has a back-up battery with talk time of up to three and a half (3.5) hours depending on environmental factors.
Frequently Asked Questions What kind of phone do I need to work with the Wireless Home Phone Base? Most standard touch-tone phones may be used. Rotary phones are not supported. Cordless phone systems provide the most flexibility and allow you to easily place additional handsets throughout your home. Cordless phone systems still need to be plugged into a power outlet. During a power outage, a standard corded phone which doesn’t require electrical power is recommended.
Why don’t I see the name of the caller on caller ID? The Wireless Home Phone Base only supports calling number identification. However, contact names stored on your home phone equipment may display for incoming calls. Do I need broadband Internet service for the Wireless Home Phone Base to work? No, the service is provided through the AT&T wireless network.
Can I use my Wireless Home Phone Base internationally? No. Use is limited to the United States, Puerto Rico, U.S. Virgin Islands, Guam, and Northern Mariana Islands. What is the warranty on the Wireless Home Phone Base? AT&T Wireless Home Phone Base has a 12-month limited warranty. For details, see page 28. I can’t make or receive calls with my Wireless Home Phone Base service. What should I do? Please follow the troubleshooting steps in this User Guide.
Troubleshooting Problem Possible Solution No dial tone • M ake sure there is AC power to the Wireless Home Phone Base. Do not connect to an AC outlet controlled by a wall switch. • Move the device to an area with sufficient network signal (Green or Yellow Signal Indicator light). • Make sure your home telephone equipment has power and is connected properly to the Wireless Home Phone Base. • Check that the Signal Indicator light is illumi nated.
Problem Possible Solution Poor voice quality • I nstall using the telephone cable included with the Wireless Home Phone Base. • Make sure the external antenna is installed and securely fastened. • Move the Wireless Home Phone Base to a different area of the home. • Locate the device in an area with maximum wireless signal strength (Green Signal Indicator). • Make sure all connections are firmly in place.
Problem Possible Solution Signal strength indicator is blinking Green • T he Wireless Home Phone Base is connected to a 3G MicroCell, and is operating properly. Red signal strength indicator • M ake sure the external antenna is installed and securely fastened. • Move your device to another area of the home with a strong wireless signal. Flashing Red signal strength indicator • S IM is missing or not installed properly. 1) Remove the battery cover and back-up battery.
Problem Possible Solution Message Waiting indicator on my home phone equipment doesn’t light • T he Wireless Home Phone Base does not support this functionality with your home phone equipment. • The Wireless Home Phone Base has a dedicated Message Waiting indicator light and will flash when you have a new voice message, you will also hear an intermittent dial tone when you pick up your handset.
Problem Possible Solution My answering machine won’t pick up calls • S et your answering machine settings to pick up calls before network voicemail, which is approximately five (5) rings. • A lternately the network voicemail setting can be increased; dial “1” to access the voicemail platform and follow the prompts to increase the number of rings. • T o remove network voicemail from your account, call AT&T Customer Care by dialing 611 or 800-331-0500.
Specifications Dimensions (W×D×H) 6.3" (W) × 4.37" (D) × 1.05" (H) Weight 14.11 oz. (including back-up battery) Back-up Battery 1,500 mAh Talk time 3.5 hours (GSM) 1.5 hours (WCDMA) Standby time 36 hours ote: The value of the talk time or standby time varies with the N actual environment.
Safety Instructions • K eep the device and the external antenna at least eight (8) inches from people. • During a thunderstorm, disconnect the external power supply and do not use the device. • Some electronic devices are susceptible to electromagnetic interference sent by devices that may not be adequately shielded.
• P lease use original accessories or accessories that are approved by vendor. Using any unapproved accessories may affect your device’s performance, damage your terminal, or even cause danger to you and violate related national regulations about telecom terminals. • Because the device can produce an electromagnetic field, do not place it near magnetic items such as computer disks. • Do not expose the device to direct sunlight or store it in hot areas.
Radio Frequency (RF) Energy This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government: The exposure standard for wireless mobile devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg.
FCC Compliance This device complies with part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference. Caution: Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Warranty ZTE offers you a limited warranty that the enclosed subscriber unit and its enclosed accessories will be free from defects in material and workmanship for a period that expires one (1) year from the date of sale of the Product to you, provided that you are the original end-user purchaser of the Product and provided that your purchase was made from a supplier authorized by the Seller. Transfer or resale of a Product will automatically terminate warranty coverage with respect to that Product.
LIMITED WARRANTY TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST ZTE AND ZTE’S SOLE AND EXCLUSIVE LIABILITY IN RESPECT OF DEFECTS IN PRODUCT. HOWEVER, THIS LIMITED WARRANTY SHALL NOT EXCLUDE NOR LIMIT ANY OF YOUR LEGAL (STATUTORY) RIGHTS UNDER THE APPLICABLE NATIONAL LAWS.
How to Get Warranty Service To obtain warranty service, please call (877) 817-1759. Please have the following information available when you send the device in for repair: • A valid Proof of Purchase • Return address • Daytime phone number or fax number • Model # • IMEI # (Look for the 15-digit IMEI # behind the back-up battery of the device.
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