Specifications

Relaying Denied Errors
I get relaying denied errors whenever I try to send mail. What's wrong?
To send email, just like your desktop email client, PixController talks to a SMTP server. A SMTP server’s sole function is
to relay your messages on to their intended recipients. The SMTP server that PixController attempts to use is the one you
configure in the Server section of your account settings.
On a desktop you typically connect to your ISP and then use your ISP's SMTP server to send messages. However when
you use PixController, more commonly you are connecting to the Internet not via your ISP but through a wireless carrier.
When this happens, your ISP recognizes that you are not connected to their network, instead it identifies you as an
outsider - hence their SMTP server will shut you out with the "relaying denied" error.
To make PixController.prc send mail in this situation you have the following options:
• See if your ISP's SMTP server supports authentication. If it does, simply fill in the SMTP username and password in
your account settings. This will log you into the SMTP server allowing you to send email. We've got a list of common
settings in our ISP configuration area.
• Before SMTP authentication became popular, some ISPs required you to log into your POP server before letting you
send. If this is the case for your ISP, you can try checking the "POP before send" option in the server settings.
• If your wireless carrier offers a SMTP server, configure all of your accounts in PixController to use your wireless
carrier's SMTP. We've got a list of SMTP servers for some common wireless carriers on our ISP configuration area.
• Sign up to a third party mail service which will give you access to a SMTP server that supports authentication. You
can then configure all of your mail accounts to use this SMTP server. We recommend FastMail, their service is fast
and reliable.