Operation Manual

136
Appendix
Troubleshooting
I am having difficulty in hearing messages.
Press VOLUME to increase speaker volume on the telephone base.
Press /VOL to increase the listening volume on a handset.
The answering system does not answer after the correct number of rings.
Make sure the answering system is on. When the answering system is on,
ANS ON should show on the handset and the ANS ON light is lit on the
telephone base (page 101).
If toll saver is selected (page 106), the number of rings changes to two
when there are new messages waiting.
If the memory is full or the system is off, the system answers after 10 rings.
In some cases, the answering system is affected by the ringing system
used by the telephone service provider.
If you subscribe to voicemail service, change the number of rings so that
your answering system answers before your voicemail answers (page 110).
To determine how many rings activate your voicemail, please contact your
telephone service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult
your fax machine documentation for information on compatibility with
answering systems.
The answering system announces “Time and day not set.”
You need to set the date and time (page 33).
The answering system does not respond to remote commands.
Make sure to enter your remote access code correctly (page 116).
Make sure you are calling from a touch-tone phone. When you dial a
number, you should hear tones. If you hear clicks, the phone is not a
touch-tone telephone and cannot activate the answering system.
The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over
before entering the code.
There may be interference on the phone line you are using. Press the dial
pad keys firmly.
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