User’s manual TL96271/TL96371/TL96471 DECT 6.
Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read Important safety information on pages 140-141 of this user’s manual. Please thoroughly read the user’s manual for all the feature operations and troubleshooting information you need to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. This telephone system is compatible with certain AT&T DECT 6.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. User’s manual TL96271/TL96371/TL96471 DECT 6.0 cordless telephone/ answering system with BLUETOOTH®� wireless ������������������� technology Quick start guide TL96271/TL96371/TL96471 This quick start guide provides you with basic instructions only.
User’s manual TL96271/TL96371/TL96471 DECT 6.0 cordless telephone/ answering system with BLUETOOTH® wireless technology Table of contents Getting started Quick reference guide - telephone base.................................................................... 3 Quick reference guide - handset......... 4 Telephone base main menu................... 7 Handset main menu................................... 8 Installation....................................................10 Telephone base installation...........
Call waiting on the cell line...........48 Answer an incoming cell call while on a home call.........................49 Answer a home call while on a cell call.....................................................50 Conference calls........................................51 Conference home and cell calls............................................................51 Options while on calls............................52 Speakerphone.......................................52 Volume control........................
Answering system Answering system settings................101 Answer ON/OFF................................101 Announcement..................................102 Play your announcement.............102 Record your own announcement...................................103 Delete your announcement.........104 Call screening at the telephone base or handset................................105 Number of rings................................106 Remote access code.......................107 Message alert tone...........
Getting started Quick reference guide - telephone base REDIAL/PAUSE 1 Press repeatedly to view the last 10 numbers dialed (page 57). While reviewing a caller ID history entry, press repeatedly to add or remove 1 in front of the telephone number before dialing or saving it in a directory (page 96). While entering numbers, press and hold to insert a dialing pause (page 78). /HANDSET LOCATOR Press the button to page all system handsets (page 60). Press and hold to begin handset deregistration (page 125).
Getting started Quick reference guide - telephone base FLASH During a call, press to answer an incoming call when you receive a call waiting alert (page 46). HOME (Speakerphone) Press to make or answer a home call (page 45). Flashes quickly when there is an incoming home call. MUTE During a call, press to mute the microphone (page 53). While the telephone base is ringing, press to silence the ringer temporarily (page 52). Flashes slowly when a home call is on hold.
Getting started Quick reference guide - telephone base Main menu The selected menu item is highlighted. Menu Feature menu Play messages (page 112) Answering sys (page 101) Directory (page 76) Caller ID log (page 92) Intercom (page 62) Bluetooth (page 17) Ringers (page 31) Set date/time (page 33) Settings (page 34) Website (page 43) Using menus 1. Press MENU in idle mode (when the telephone is not in use) to enter the main menu. 2. Use CID or DIR to scroll through menu items. 3.
Getting started Quick reference guide - handset CHARGE light On when the handset is charging in the telephone base or charger. Softkeys (2) Press to select the menu item displayed above the key. While in a menu, press to select an item or save an entry or setting. CELLULAR Press to make or answer a cell call (page 47). During a cell call, press to answer an incoming call when you hear a call waiting alert (page 48). Flashes quickly when there is an incoming cell call.
Getting started Quick reference guide - handset DIR /VOLUME Press to scroll up while in menus. During a call or message playback, press to increase the listening volume (page 52 and page 113). Press to show directory entries when the telephone is not in use (page 82). While entering names or numbers in the directory, press to move the cursor to the left (page 77). MUTE/DELETE During a call, press to mute the microphone (page 53). While predialing, press to delete digits (page 45).
Getting started Quick reference guide - handset PUSH TO TALK Press to display the PTT menu to begin a PTT call (page 67). Press and hold to begin a one-to-group broadcast when the handset is not in use. (page 70) Feature menu Play messages (page 113) Answering sys (page 101) Directory (page 76) Caller ID log (page 92) Intercom (page 62) Ringers (page 31) Set date/time (page 33) Settings (page 34) Website (page 43) Main menu The selected menu item is highlighted. Using menus 1.
Getting started Telephone base main menu To enter the main menu: 1. Press MENU in idle mode to enter the main menu. 2. Press CID or DIR to scroll through menu items listed below, then press SELECT to select the highlighted item. Press CANCEL to cancel an operation, back up to the previous menu, or exit the menu display. To return to idle mode, press and hold CANCEL. NOTE: If no key is pressed within 30 seconds, the telephone base automatically returns to idle mode.
Getting started Handset main menu To enter the main menu: 1. Press MENU in idle mode to enter the main menu. 2. Press CID or DIR to select a handset feature menu, then press SELECT to enter that menu. Press OFF/CANCEL to cancel an operation, back up to the previous menu, or exit the menu display. OFF/CANCEL. To return to idle mode, press and hold NOTE: If no key is pressed within 30 seconds, the handset automatically returns to idle mode. Play messages - play messages from the message box.
Getting started Handset main menu Set date/time - set the date and time of your telephone. Settings - change your handset settings. Caller ID log Intercom Ringers Set date/time Intercom Ringers Set date/time Settings BACK SELECT BACK Website - view the AT&T website address.
Getting started Installation You must install and charge the handset battery before using the handset. See pages 13-14 for easy instructions. Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base should be placed on a flat surface. For optimum range and better reception, place the telephone base in a central and open location. You may hear interference if your cellular phone is too close to the telephone base during a CELLULAR call.
Getting started Telephone base installation Install the telephone base and charger as shown below. The telephone base is ready for tabletop use. If you want to change to wall mounting, see Installation options on page 15 for details. Telephone base installation Plug one end of the telephone line cord into a telephone jack or a DSL filter. Plug the large end of the power adapter into a power outlet not controlled by a wall switch.
Getting started Charger installation Charger installation Plug the power adapter into an electrical outlet not controlled by a wall switch. IMPORTANT INFORMATION: 1. Use only the power adapter(s) provided with this product. To obtain a replacement, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. 2. The power adapters are intended to be correctly oriented in a vertical or floor mount position.
Getting started Battery installation and charging Install the battery as shown below. Step 1 Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. Insert the supplied battery with the label THIS SIDE UP facing up as indicated. CHARGE light Step 2 Align the cover flat against the battery compartment, then slide it upwards until it clicks into place. Step 3 Charge the handset by placing it face forward in the telephone base or charger.
Getting started Battery charging Once you have installed the battery, the screen indicates the battery status (see table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 16 hours of continuous charging. See the table on page 146 for battery operating times.
Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, follow the steps below to connect the telephone base with a standard dual-stud telephone wall mounting plate. You may need a professional to install the wall mounting plate. Tabletop to wall mount installation 1. Unplug the power adapter from the power outlet. Unplug the telephone line cord from the wall jack (or DSL filter).
Getting started Installation options 5. Slide the telephone base down until it locks securely. Bundle the telephone line cord and power adapter cord neatly with twist ties. Wall mount to tabletop installation To change the telephone base from the wall mount position to tabletop position, follow the steps below. 1. If the telephone line cord and power adapter cord are bundled, untie them first. 2. Push the telephone base up to remove it from wall.
Bluetooth Introducing Bluetooth Your new AT&T TL96271/TL96371/TL96471 telephone system with Bluetooth wireless technology has the following features: • Pair up to 4 Bluetooth enabled devices (cell phones or headsets) with the telephone base. • Connect a maximum of 2 cell phones to make and receive cell calls. Only one cell phone can be active on a call at a time. • Connect a Bluetooth enabled headset for making and receiving home calls. • Conference any combination of cell and home call.
Bluetooth Glossary of terms Below are some terms used in this user’s manual to help you become familiar with using your Bluetooth devices and your new AT&T telephone system. Active devices - the Device list has two active slots for two cell phones, or one cell phone and one headset. When a device in the list is active it will have a D1: or D2: in front of the device name. In order to use a Bluetooth device on a call, it must be in an active slot and be connected.
Bluetooth Bluetooth setup To use a Bluetooth enabled cellular phone with your telephone, you must first pair and connect your Bluetooth cellular phone with the telephone base. ���� The TL96271/TL96371/TL96471 can then be used to make or answer calls on the cell phone line. Bluetooth wireless technology operates within a short range (up to 30 feet). When you pair a Bluetooth cell phone or Bluetooth headset to the telephone base, keep the device within 15 feet of the telephone base for optimal performance.
Bluetooth Bluetooth setup 7. 8. 9. Your cell phone may require a passcode. In this case Adding the telephone base displays Check cellular. ENTER Cell Phone A PASS CODE. Enter the cell phone passcode (typically to device list... 0000) into the telephone base and press SET to save. Enter the PIN of the telephone base (the default PIN is 0000) into your cell phone to continue the pairing Cell Phone A process. The telephone base displays Adding Cell is added and connected Phone A to device list... to base.
Bluetooth Bluetooth setup Add a headset Before you begin, make sure that your Bluetooth enabled headset is not connected to any other Bluetooth device. Refer to your headset user's manual to learn how to search for or add new Bluetooth devices. To pair and connect a headset: 1. Press MENU on the telephone base in idle mode to enter the main menu. 2. Press CID or DIR to highlight Bluetooth, then press SELECT . 3. Press SELECT to choose Add device. 4.
Bluetooth Bluetooth setup The screen displays Adding Headset A to device list... when the base is connecting to Adding your headset. Headset A to device 10. When a device is successfully connected, the list... telephone base displays Headset A is added and connected to base and the corresponding status icon ( 1 or 2). You hear a confirmation tone. The Headset A corresponding light on the telephone base (DEVICE 1 is added and connected or DEVICE 2) turns on. to base.
Bluetooth Bluetooth setup Device list and connection Up to 4 devices can be paired to the telephone base. All paired devices are shown on the device list. To use a paired device, it must be in an active slot (DEVICE 1 or DEVICE 2) on the device list and connected. Only one Bluetooth cell phone or a headset can be on a call at a time. Once you have paired a device with the telephone base, you do not need to repeat the pairing procedure again unless you delete the device from the device list.
Bluetooth Bluetooth setup Remove a paired device When you already have the maximum of 4 devices on the device list and you want to add another device, you must first delete a device from the device list. To remove a paired device: 1. Press MENU on the telephone base in idle mode to enter the main menu. 2. Press CID or DIR to highlight Bluetooth, then press SELECT . 3. Press CID or DIR to highlight Device list, then press SELECT . 4.
Bluetooth Bluetooth setup Rename a paired device You can change the name of a paired device on the paired devices list. 1. Press MENU on the telephone base in idle mode to enter the main menu. 2. Press CID or DIR to highlight Bluetooth, then press SELECT . 3. Press CID or DIR to highlight Device list, then press SELECT . 4. Press CID or DIR to highlight a device, then press OPTION . 5. Press CID or DIR to highlight Rename, then press SELECT . The screen displays ENTER NEW NAME. 6.
Bluetooth Bluetooth setup Replace an active device If you already have 2 active devices on the device list and you want to activate a different device, you must deactivate one of the 2 active devices. To replace an active device: 1. Press MENU on the telephone base when it is not in use. 2. Press CID or DIR to highlight Bluetooth, then press SELECT . 3. Press CID or DIR to highlight Device list, then press SELECT . 4.
Bluetooth Bluetooth setup Download directory You can download up to 4 cell phone directories (phonebooks) to your TL96271/TL96371/TL96471 telephone system via Bluetooth wireless technology. Each downloaded directory can store up to 1,500 entries with up to 30 digits for each phone number and 15 characters for each name. Before downloading a directory, make sure the cell phone is paired, active, and connected to your TL96271/TL96371/TL96471.
Bluetooth Bluetooth setup • If the selected device’s directory has already been downloaded to TL96271/TL96371/TL96471 before, the telephone base displays the last update date of your cell phone. The directory stored on the TL96271/TL96371/TL96471 for that cell phone will be erased and replaced with the current cell phone directory. If you have edited the downloaded entries (page 84), those changes will be lost. Press NEXT to start the download, the screen displays Erasing directory...
Bluetooth Bluetooth setup ����� Interruption to directory download If you are downloading a directory from a cell phone and the phone receives a call, the download process stops and the telephone base and all handsets display Download fail. When you try to view the downloaded directory, the telephone base and handsets display Last download failed: MM/DD/YY. You need to download the directory again (see page 27).
Bluetooth Bluetooth setup Change PIN You are required to enter a PIN when establishing a Bluetooth connection. The default Pin of your telephone base is 0000. BLUETOOTH Device list Download dir Change PIN BACK SELECT To change the PIN: 1. Press MENU on the telephone base in idle mode to ENTER NEW PIN enter the main menu. 2. Press CID or DIR to highlight Bluetooth, then 0000 press SELECT . BACK SET 3. Press CID or DIR to highlight Change PIN, then press SELECT .
Telephone settings Handset and telephone base settings Ringer volume You can select the ringer volume for incoming calls on the home line and the cell line. To adjust the ringer volume: 1. Press VOLUME on the telephone base to set the ringer volume while the telephone base is in idle mode to set the ringer volume for all lines. 2. Press SET to confirm and you hear a confirmation tone. -ORPress OFF to turn off the ringer, then press SET to save. You hear a confirmation tone. -OR1.
Telephone settings Handset and telephone base settings Ringer tone You can select the ringer tones for incoming home and cell calls. To select a ringer tone: 1. Press MENU in idle mode to enter the main menu. RINGERS Ringer volume 2. Press CID or DIR on the handset, or press CID or Ringer tone DIR on the telephone base on the telephone base to BACK SELECT highlight Ringers, then press SELECT . 3.
Telephone settings Handset and telephone base settings Set date and time The answering system announces the day and time of each message prior to playing it. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. If you do not want to set the date and time automatically with caller ID information, turn this feature off (see Use caller ID to automatically set date and time on page 39).
Telephone settings Handset and telephone base settings Settings In the settings menu, you can change and edit the settings for LCD language, display alerts, CID time synchronization, handset name, key tone, dial mode and caller ID announce. LCD language You can select English, Français or Español to be used in all screen displays. To select a language: 1. Press MENU in idle mode to enter the main menu. 2.
Telephone settings Handset and telephone base settings Display alerts In the display alerts menu, you can change and edit the settings for display of alerts on the idle screen. Missed call indicator When there are missed calls that have not been reviewed in the caller ID log, the screens show XX Missed calls. Each time you review a caller ID log entry marked NEW, the number of missed calls decreases by one. When you have reviewed all the missed calls, the missed calls indicator goes away.
Telephone settings Handset and telephone base settings Voicemail indicator If you subscribe to voicemail service offered by your telephone service provider, New voicemail and appear on the handsets when you have new voicemail messages. Contact your telephone service provider for more information and assistance about using your voicemail service. After you have listened to all new voicemail messages, the indicators on the handsets turn off automatically.
Telephone settings Handset and telephone base settings No line If there is no telephone line connected to the telephone base, the screens show No home line. If you do not want to display this message on the screens (for example, if you use the cell line only), you can turn off the no line alert. To reset the missed call indicator: 1. Press MENU in idle mode to enter the main menu. 2. Press CID or DIR on the handset, or press CID or DIR on the telephone base to highlight Settings, then press SELECT . 3.
Telephone settings Handset and telephone base settings Download fail If the directory download process is interrupted, the telephone base and handset screens display Download fail. You can reset the download fail indication on the handset. To reset the voicemail indicator: CELL ALERTS Missed calls Download fail 1. Press MENU on the handset when it is not in use. 2. Press CID or DIR on the handset, or press CID or BACK SELECT DIR on the telephone base to highlight Settings, then press SELECT . Reset 3.
Telephone settings Handset and telephone base settings Use caller ID to automatically set date and time If you subscribe to caller ID service, the date and time will be set automatically by the caller ID information. You can turn off this feature if you want to set the date and time manually. 1. Press MENU in idle mode to enter the main menu. 2. Press CID or DIR on the handset, or press CID or DIR on the telephone base to highlight Settings, then press SELECT . 3.
Telephone settings Handset and telephone base settings Rename handset or the telephone base You can change the name of each device. The new name of each device cannot exceed 11 characters. To rename a handset or telephone base: 1. Press MENU on the handset when it is not use. 2. Press CID or DIR on the handset, or press CID or DIR on the telephone base to highlight Settings, then press SELECT . 3.
Telephone settings Handset and telephone base settings Key tone The handset is set to beep with each key press. If you turn off the key tone, there are no beeps when you press keys. To change the setting: 1. Press MENU in idle mode to enter the main menu. 2. Use CID or DIR on the handset, or press CID or DIR on the telephone base to scroll to Settings, then press SELECT . 3. Press CID or DIR on the handset, or press CID or DIR on the telephone base to scroll to Key tone, then press SELECT . 4.
Telephone settings Handset and telephone base settings Caller ID announce The caller ID announce feature lets you know who’s calling without having to look at the display. When you have an incoming call, the handset and/or base speaks “Call from...” and the name of the caller based on the directory or caller ID information. If the caller’s name is private or unknown, the phone number up to the last 11 digits will be announced.
Telephone settings Handset and telephone base settings Website You can use this feature to view the AT&T website address. 1. Press MENU on the handset in idle mode to enter the main menu. 2. Use CID or DIR on the handset, or press CID or DIR on the telephone base to highlight Website, then press SELECT . The screen shows the AT&T website address. 3. Press OK to exit. www.telephones. att.com OK www.telephones. att.
Telephone settings Handset and telephone base settings Cell area code Most cell phone entries are stored in a 10-digit format. If all of your cell phone entries are stored this way, you do not need to program your cell area code. If your cell phone stores entries in a 7-digit format, we recommend that you program your cell area code so that your 7-digit directory entries can be dialed correctly using your home line. To set the cell area code: 1.
Telephone operation Make, answer and end a call Make, answer or end a home call Using a handset: To make a home call: • Press HOME/FLASH or /SPEAKER, then enter the telephone number. To predial a home call: • Enter the telephone number, then press To answer a home call: • Press HOME/FLASH or HOME/FLASH or /SPEAKER. /SPEAKER. To end a home call: • Press OFF/CANCEL, or put the handset in the telephone base or charger.
Telephone operation Make, answer and end a call Using a Bluetooth headset: You can use a Bluetooth headset for home calls. However, you need to keep the device within 15 feet of the telephone base for optimal performance. Please see the user’s manual of your Bluetooth headset for more information. To answer a home call using a Bluetooth headset: • Press HEADSET on the telephone base or the call key on your headset. To end a home call: • Press HEADSET , or the call key on your headset.
Telephone operation Make, answer and end a call Make, answer or end a cell call The TL96271/TL96371/TL96471 can be used to make or answer calls on the cell line. You can connect a maximum of 2 Bluetooth enabled cell phones to the telephone base, but only one cell phone can be used on a cell call at a time. Using a handset: To make a cell call: • Press CELLULAR. Enter the telephone number, then press DIAL . To predial a cell call: • Enter the telephone number, then press CELLULAR.
Telephone operation Make, answer and end a call Using the telephone base: To make a cell call: 1. Press CELLULAR, then enter the telephone number. 2. Press DIAL . To predial a cell call: • Enter the telephone number, then press CELLULAR. If you have only one cell phone connected to the telephone base, it is automatically selected to make cell calls. If you have two cell phones connected to the telephone base, the telephone system prompts you to select a cell phone before you make a cell call.
Telephone operation Make, answer and end a call Answer an incoming cell call while on a home call If you are on a home call and you receive an incoming cell call, you hear a beep and 1 or 2 displays on the handset or telephone base you are using. The telephone base and all other handsets ring. To answer the incoming cell call: Using a handset: • Press CELLULAR on the handset.
Telephone operation Make, answer and end a call Answer a home call while on a cell call If you are on a cell call and you receive an incoming home call, you hear a beep and displays on the handset or telephone base you are using. The telephone base and all other handsets ring. To answer the incoming home call: Using a handset: • Press HOME/FLASH on the handset. The cell call is automatically placed on hold and all other handsets display Cell call on hold and Home line in use alternately.
Telephone operation Conference calls Conference home and cell calls When you have calls established on the home and cell lines, you can create a 3-way conference. To conference both home and cell calls: 1. Press OPTION on the handset or telephone base. 2. Press CID or DIR to highlight Conference. 3. Press SELECT . The conferencing device’s screen displays Lines now in conference. To select an option while on a conference call: 1. Press OPTION on the handset or telephone base. 2.
Telephone operation Options while on calls Speakerphone Using a handset: During a call, press /SPEAKER on the handset to switch between the speakerphone and normal handset use. Using the telephone base: The speakerphone is the only audio option for the telephone base. Press HOME or CELLULAR to place, answer, and to end calls from the telephone base. Volume control While on a call, you can adjust the listening volume on the handset or telephone base.
Telephone operation Options while on calls Mute Use the mute function to turn off the microphone. You can hear the caller, but the caller cannot hear you. To mute a call: • While on a call, press MUTE/DELETE on the handset, or press MUTE on the telephone base. When mute is on, the handset and telephone base show Microphone off for a few seconds and the MUTE icon appears until the mute function is turned off.
Telephone operation Options while on calls Hold You can place any call on hold. You hear an alert tone at the telephone base if you have not taken the call off of hold after 14 minutes. You hear another alert tone at the telephone base 30 seconds later. At 15 minutes on hold, the call on hold automatically disconnects. To place a home call on hold: • Press HOLD on the handset or telephone base. Home call on hold appears on the handsets and telephone base.
Telephone operation Options while on calls Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, caller ID log or redial list while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID log or redial list. To access a number in the directory while on a call: Using a handset: 1. Press OPTION . 2. Press CID or DIR to highlight Directory, then press SELECT .
Telephone operation Options while on calls To access a number in the caller ID log while on a call: Using a handset: 1. Press OPTION . 2. Press CID or DIR to highlight Caller ID log, then press SELECT . 3. Press CID or DIR to highlight the desired directory, then press REVIEW . 4. Press CID or DIR to scroll to the desired entry. 5. Press DIAL to dial the displayed number. Using the telephone base: 1. Press OPTION . 2. Press CID or DIR to highlight Caller ID log, then press SELECT . 3.
Telephone operation Redial The telephone base and each handset store the last 10 dialed numbers (up to 30 digits each) in the redial list. The redial entries of each handset and the telephone base are independent. Review the redial list To review the redial list of a handset: 1. Press REDIAL/PAUSE in idle mode. 2. Press CID , DIR or REDIAL/PAUSE repeatedly to browse the list. The handset beeps twice at the end of the list. Press OFF/CANCEL to exit. To review the redial list of the telephone base: 1.
Telephone operation Redial To dial a redial entry on the telephone base: 1. Press HOME to use the home line, or CELLULAR to use the cell line. Then press REDIAL/PAUSE to enter the redial list. 2. Press CID, DIR or REDIAL/PAUSE repeatedly to browse and then press DIAL to dial the number displayed. You can also select a redial entry before dialing. 1. Press REDIAL in idle mode. 2. Press CID , DIR or REDIAL/PAUSE repeatedly to browse until the desired number displays.
Telephone operation Redial Using the telephone base: 1. Press REDIAL/PAUSE in idle mode. 2. Press CID, DIR or REDIAL/PAUSE repeatedly to browse until the desired number displays. 3. Press SAVE . 4. The screen displays EDIT NUMBER. Use the dialing keys to edit the number, if necessary. • Press X/DELETE to erase a digit. • Press and hold X/DELETE to erase all digits. • Press CID or DIR to move the cursor to the left or right. • Press and hold REDIAL/PAUSE to insert a dialing pause (a p appears). 5.
Telephone operation Handset locator This feature helps you find a misplaced handset. To start paging: Press /HANDSET LOCATOR on the telephone base when it is not in use. All idle handsets ring and display ** Paging **. To end paging: Press /HANDSET LOCATOR on the telephone base. -ORPress HOME/FLASH, /SPEAKER, CELLULAR, PUSH TO TALK, REDIAL/PAUSE, EQ or any dialing key (0-9, # (pound key), TONE ) on the handset. NOTES: • If the handset ringer volume is set to off, the handset still rings when paged.
Multiple handset use Join a call in progress Join a call in progress Another handset can join you on an outside call. That call continues until all people hang up. You can share an outside call with telephone base and up to 4 system handsets. Using a handset: • Press HOME/FLASH or /SPEAKER on another handset to join the call. Using the telephone base: • Press HOME on telephone base to join the call.
Multiple handset use Intercom Use the intercom feature for conversations between two handsets, or a handset and the telephone base. You can buy additional expansion handsets (AT&T model TL90071, sold separately) for this telephone system. You can register up to 12 handsets to the telephone base. Initiate an intercom call Using a handset: 1. Press MENU on the handset in idle mode. 2. Press CID or DIR to highlight Intercom, then press SELECT .
Multiple handset use Intercom Using the telephone base: 1. Press MENU on the telephone base in idle mode. 2. Press CID or DIR to highlight Intercom, then press SELECT . Answering sys Directory Caller ID log Intercom • The telephone base displays INTERCOM and a list BACK SELECT of registered handsets. – Press CID or DIR to highlight a destination INTERCOM Handset 2 handset or All handsets, and then press SELECT .
Multiple handset use Intercom Answer an incoming call during an intercom call When you receive an incoming home call during an intercom call, the two handsets on the intercom call hear an alert tone, and their screens display Home Incoming call and then the caller ID. The telephone base and all other handsets ring. To answer a home call during an intercom call: Using a handset: • Press HOME/FLASH to answer the home call. The intercom call ends automatically.
Multiple handset use Call transfer using intercom Use the intercom feature to transfer an outside call to another system handset or the telephone base. To transfer an outside call: Using a handset: 1. When on an outside call, press OPTION . Transfer 2. Press CID or DIR to highlight Intercom, then Intercom press SELECT . Directory Caller ID log • Your handset displays INTERCOM plus a list of devices. BACK SELECT – Press CID or DIR to highlight a destination device and then press SELECT .
Multiple handset use Call transfer using intercom Using the telephone base: 1. When on an outside call, press OPTION . 2. Press CID or DIR to highlight Intercom, then Transfer press SELECT . Intercom • Your screen displays INTERCOM plus a list of handsets. Directory Caller ID log – Press CID or DIR to highlight a destination BACK SELECT handset or All handsets and then press SELECT .
Multiple handset use Push-to-talk (PTT) You can directly broadcast messages from one handset or telephone base to the speakerphone of one or a group of other devices. Any handset called can respond by pressing PUSH TO TALK or PTT on the telephone base to begin a 2-way communication. • Only one handset can talk at a time. To do so, press and hold the PUSH TO TALK button. • You must release PUSH TO TALK, so the other person can respond. • Only one PTT can be active at a time.
Multiple handset use Push-to-talk (PTT) Using the telephone base: 1. Press PTT when the telephone base is not in use. The PUSH TO TALK menu displays. 2. Press CID or DIR to highlight PTT On/Off, then press SELECT . 3. Press CID or DIR to highlight On or Off, then press SELECT to save. You hear a confirmation tone. PUSH TO TALK HANDSET B 3 Group PTT On/Off BACK INCOMING PTT On Off BACK PTT to a single device SELECT SELECT Using a handset: 1.
Multiple handset use Push-to-talk (PTT) Using the telephone base: 1. To begin a PTT call to a single device: • Press PTT when the telephone base is not in use. Use the dialing keys to enter a handset number (1-9 for handsets 1-9, TONE and 0 for handset 10, TONE and 1 for handset 11, or TONE and 2 for handset 12) to create the push-to-talk session. -OR• Press PTT when the telephone base is not in use. Then press CID or DIR to scroll to the desired handset.
Multiple handset use Push-to-talk (PTT) PTT to a group of devices When there are multiple handsets registered to the phone system, PTT supports one-to-group calls. PTT supports a maximum of one-to-four calls when two to five handsets are registered, and a maximum of one-to-three calls when six or more handsets are registered. The first three or four registered handsets and the telephone base will be eligible to use this feature. Other handsets can only use PTT for one-to-one calls. Using a handset: 1.
Multiple handset use Push-to-talk (PTT) Using the telephone base: 1. To begin a PTT call to a group of devices: • Press and hold PTT when the telephone base is not in use. -OR• Press PTT when the telephone base is not in use, then press TONE and # (pound key). -OR• Press PTT when the telephone base is not in use. Press CID or DIR to highlight Group, then press SELECT or PTT. Your screen displays Connecting to group... for a few seconds.
Multiple handset use Push-to-talk (PTT) Answer a PTT call You can respond to a PTT call whenever the speakerphone light is off, as described below. Using a handset: When your handset receives a PTT call, the handset beeps, and you hear the other caller’s voice.
Multiple handset use Push-to-talk (PTT) Change a one-to-one PTT call to an intercom call You can convert a one-to-one PTT conversation to an intercom call. Using a handset: 1. When your handset displays Press and hold [PTT] to talk, press INTCOM . Your handset displays Switch to Intercom? Press SELECT to confirm. • Your handset then displays Calling HANDSET Y (Y represents the destination handset number) or Calling BASE 0.
Multiple handset use Push-to-talk (PTT) End or leave a PTT call For a one-to-one PTT call, both the originating and destination devices can end the PTT call. For one-to-group PTT calls, the initiating devices can end the PTT call for the group of devices on that PTT call. If any one of the destination devices leaves the PTT call, the call continues until all participants or the initiator hangs up.
Multiple handset use Push-to-talk (PTT) Make an outgoing call during PTT • During a one-to-one PTT call, press HOME/FLASH or CELLULAR on the handset, or press HOME or CELLULAR on the telephone base to get a dial tone. The PTT call ends automatically. • During a one-to-group PTT call, press HOME/FLASH or CELLULAR on the originating handset, or press HOME or CELLULAR on the originating telephone base. The PTT call ends automatically and you get a dial tone.
Directory About the directory The home directory stores up to 200 entries with up to 30 digits for each phone number and 15 characters for each name. Each of the downloaded directories stores up to 1,500 entries with up to 30 digits for each phone number and 15 characters for each name. • Directory entries are stored at the telephone base and shared by all system handsets. Any changes made on one device apply to all. • Only one device can review the directory at a time.
Directory Create and review entries Create a new entry in the home directory Using a handset: Press MENU on the handset in idle mode to enter the main menu. Press CID or DIR to highlight Directory, then press SELECT . Press OPTION to select Home. Press SELECT to choose Add contact. The screen displays ENTER NUMBER. 5. Use the dialing keys to enter a telephone number. • Press MUTE/DELETE to erase a digit. • Press and hold MUTE/DELETE to erase all digits.
Directory Create and review entries Using the telephone base: 1. 2. 3. 4. 5. 6. 7. 8. 9. Press MENU on the telephone base in idle mode to enter the main menu. Press CID or DIR to highlight Directory, then press SELECT . Press OPTION to select Home. Press SELECT to choose Add contact. The screen displays ENTER NUMBER. Use the dialing keys to enter a telephone number. • Press DELETE/X to erase a digit. • Press and hold DELETE/X to erase all digits.
Directory Create and review entries Dialing keys Characters by number of key presses Dialing key 1 2 3 1 1 . - 2 A B 4 , 5 6 7 8 9 10 11 ( ) * # & / , C a b c 2 s 7 z 9 3 D E F d e f 3 4 G H I g h i 4 5 J K L j k l 5 6 M N O m n o 6 7 P Q R S p q r 8 T U V t u v 8 Y Z w x y 9 W X 0 Space 0 * # NOTE: When entering a name in the directory, the first letter of each word is automatically capitalized.
Directory Create and review entries Add a predialed telephone number to the directory You can save a predialed telephone number to the directory. To add a predialed telephone number: Using a handset: 1. Enter the telephone number in idle mode (see Step 5 in Create a new entry in the home directory on page 78). 2. Press SAVE to move on to edit the number (see Step 3 in Edit a directory entry on page 85) and then press NEXT . 3.
Directory Create and review entries Using the telephone base: 1. Enter the telephone number in idle mode (see Step 5 in Create a new entry in the home directory on page 77). 2. Press SAVE to move on to the number (see Step 3 in Edit a directory entry on page 85) and then press NEXT . 3. Press CID or DIR to highlight one of the following types: • Home • Cell • Work • Other 4. Press NEXT . The screen displays ENTER NAME. 5. Use the dialing keys (see page 79) to enter a name.
Directory Create and review entries Review the directory Entries are sorted alphabetically. To review the directory: Using a handset or telephone base: 1. Press DIR in idle mode. 2. Press CID or DIR on handset, or CID or to highlight a directory, then press REVIEW . 3. Press CID or DIR on handset, or CID or to browse. -OR1. Press MENU in idle mode. 2. Press CID or DIR on handset, or CID or to highlight Directory, then press SELECT . 3.
Directory Create and review entries 3-character alphabetical search You can use the enhanced 3-character search to find your contacts quickly and efficiently. To start the search: 1. Follow the steps in Review the directory on the previous page to enter the directory. 2. When an entry appears, use the dialing keys to enter the letters associated with the name (see page 79). You can enter up to 3 letters for the search. The letters will show at the top left hand corner of the screen.
Directory Dial, edit or delete a directory Dial a directory entry You can dial a directory entry on any line. To dial a directory entry: 1. Search for the desired entry in the directory (see 888-883-2445 Review the directory and 3-character alphabetical 1-888-883-2445 search on pages 82 and 83). 883-2445 1-883-2445 2. When the desired entry appears, press # (pound key) repeatedly on the handset or telephone base to show different dialing options. 3.
Directory Dial, edit or delete a directory Edit a directory entry You can edit any directory entry. However, be aware that if you download a directory from a cell phone again, the directory is erased and replaced with the current cell phone directory. If you have edited the downloaded entries on the TL96271/TL96371/TL96471, those changes are lost. To avoid losing changes made to the downloaded directory, we suggest that you edit numbers in your cell phone, then download the directory. Using a handset: 1.
Directory Dial, edit or delete a directory Using the telephone base: 1. Search for the desired entry in the directory (see Review the directory or 3-character alphabetical search on pages 82 or 83). 2. When the desired entry appears, press EDIT . The telephone base shows EDIT NUMBER. 3. Use the dialing keys to edit the number. • Press DELETE/X to erase a digit. • Press and hold DELETE/X to erase all digits. • Press CID or DIR to move the cursor to the right or left.
Directory Dial, edit or delete a directory Edit the type of a directory entry If you only want to edit the type of a directory entry: 1. Search for the desired entry in the directory (see Review the directory or 3-character alphabetical search on pages 82 or 83). 2. When the desired entry appears, press LABEL . Enter the corresponding shortcut keys shown on the screen. -ORPress CLEAR to erase the assigned label.
Directory Dial, edit or delete a directory Remove a downloaded directory Using a handset: 1. Search for the desired downloaded directory in the directory menu (see Review the directory on page 82). 2. When the desired downloaded directory is chosen, press OPTION , then press CID or DIR to highlight Remove dir. 3. Press SELECT . The screen displays Directory Cell Phone A will be erased. 4. Press YES to confirm. The handset displays Erasing directory... and then Directory removed.
Directory Speed dial directory Assign a speed dial directory entry You can assign 10 of your directory entries to a speed dial slot (0-9). The speed dial entries are shared by all handsets. Up to 10 speed dial entries can be stored. The speed dial number must be created from an existing entry in the Home directory or a Bluetooth directory. Using a handset or telephone base: 1. Press MENU in idle mode. 2.
Directory Speed dial directory Review the speed dial directory Using a handset or telephone base: 1. Press MENU in idle mode. 2. Press CID or DIR on the handset, or CID or DIR on the telephone base to highlight Directory, then press SELECT . 3. Press CID or DIR on the handset, or CID or DIR on the telephone base to highlight Speed dial, then press REVIEW . 4. Press CID or DIR on the handset, or CID or DIR on the telephone base to browse. Dial a speed dial entry Using a handset: 1.
Directory Speed dial directory Delete a speed dial entry Using a handset or telephone base: 1. Press MENU in idle mode. 2. Press CID or DIR on the handset, or CID or DIR on the telephone base to highlight Directory and then press SELECT . 3. Press CID or DIR on the handset, or CID or DIR on the telephone base to highlight Speed dial, then press REVIEW . 4.
Caller ID About caller ID This product supports caller ID services provided by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Caller ID from the home line and cell line allows you to see the name, number, date and time of the incoming calls. The caller ID may appear differently if the caller is matched to a directory entry (see Memory match on page 93).
Caller ID Caller ID operation How the caller ID history (caller ID log) works The telephone stores caller ID information about the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls. This information is common to the telephone base and all handsets, so changes made using any handset or the telephone base are reflected in all other handsets.
Caller ID Caller ID operation Review the caller ID log Review the caller ID history to find out who called, to easily return a call, or to copy the caller’s name and number into your directory. Caller ID log empty appears if there are no records in the caller ID log. Using a handset: HANDSET 1 6 Missed calls 7:45am BACK 8/06 MENU 1. When a handset is in idle mode, press CID to review the caller ID history in reverse chronological order starting with the most recent call.
Caller ID Caller ID operation Using the telephone base: 1. When the telephone base is in idle mode, press CID to review the caller ID history in reverse chronological order starting with the most recent call. BASE 6 Missed calls 7:45am 8/06 MENU -ORYou can also review the caller ID history by pressing MENU . Press CID or DIR to scroll to Caller ID log, then press SELECT . 2. Press CID or DIR to highlight the desired line (home or cell), then press REVIEW . 3.
Caller ID Caller ID operation View dialing options Although the caller ID log entries may contain 10 digits (the area code plus the 7-digit number), in some areas, you may need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the caller ID log or store to the directory.
Caller ID Caller ID operation Save a caller ID log entry to the directory Caller ID log entries can only be saved to the Home directory. To save a caller ID log entry: Using a handset: 1. Select a desired entry in the caller ID log (see Review the caller ID log on page 94). 2. When the desired entry appears, press # (pound key) repeatedly to show different dialing options. 3. When the number is in the correct format, press SAVE . The handset shows EDIT NUMBER. 4. Use the dialing keys to edit the number.
Caller ID Caller ID operation Using the telephone base: 1. Select a desired entry in the caller ID log (see Review the caller ID log on page 95). 2. When the desired entry appears, press # (pound key) repeatedly to show different dialing options. 3. When the number is in the correct format, press SAVE . The telephone base shows EDIT NUMBER. 4. Use the dialing keys to edit the number. • Press DELETE/X to erase a digit. • Press and hold DELETE/X to erase all digits.
Caller ID Caller ID operation Delete from the caller ID log To delete a single entry: 1. Select a desired entry in the caller ID log (see Review the caller ID log on page 94 or page 95). 2. When the desired entry is displayed, press MUTE/DELETE on the handset or press DELETE/X on the telephone base. The screen shows the previous caller ID log entry. You hear a confirmation tone. To delete all entries: Using a handset: 1. Press CID on the handset in idle mode.
Caller ID Caller ID operation Reasons for missing caller ID information There are occasions when other information or no information shows for various reasons: On-screen message Reason L It is a long distance call. Private name The caller prefers not to show the name. Private number The caller prefers not to show the phone number. Private caller The caller prefers not to show the phone number and name. Unknown name Your telephone service provider cannot determine the caller’s name.
Answering system Answering system settings Answer ON/OFF If you turn the answering system on, it answers calls and records messages only on the home line. If your paired cell phone has voicemail, callers can leave messages with that voicemail service. If your answering system is turned off and you change any of its settings, the answering system automatically turns on again and the screen displays Calls will be answered.
Answering system Answering system settings Using a handset: 1. Press MENU in idle mode to enter the main menu. 2. Press CID or DIR to highlight Answering sys, then press SELECT . 3. Press CID or DIR to highlight Answer ON/OFF, then press SELECT . 4. Press CID or DIR to highlight On or Off, then press SET to save. You hear a confirmation tone.
Answering system Answering system settings Record your own announcement Using a handset or telephone base: 1. Press MENU on the handset in idle mode to enter the main menu. Recording announcement... 2. Press CID or DIR on the handset or CID or DIR on the telephone base to scroll to Answering sys, then press SELECT . 3. Press SELECT again to select Announcement. 4. The screen displays ANNOUNCEMENT. The handset announces, “Announcement, press PLAY or RECORD.” Press RECORD . 5.
Answering system Answering system settings Delete your announcement Using a handset or telephone base: 1. Press MENU in idle mode to enter the main menu. 2. Press CID or DIR on the handset, or CID or DIR on the telephone base to scroll to Answering sys, then press SELECT . ANSWERING SYS Announcement Delete all old Record memo BACK SELECT 3. Press SELECT again to select Announcement. 4. The screen displays ANNOUNCEMENT. Press PLAY to play the announcement. 5.
Answering system Answering system settings In the answering system setup menu, you can change the settings for call screening, number of rings, remote access code, message alert tone and recording time. Call screening The call screening feature lets you listen at the telephone base to a caller leaving a message. While monitoring an incoming message, you can answer the call by pressing HOME/FLASH or /SPEAKER on the handset, or pressing HOME on the telephone base.
Answering system Answering system settings Number of rings When the answering system is turned on, it answers all incoming home calls after the number of rings set. You can choose from 2, 3, 4, 5, or 6 rings; or toll saver. With toll saver selected, the answering system answers after 2 rings when you have new messages, and after 4 rings when you have no new messages. This enables you to check for new messages and avoid paying unnecessary long distance charges if you are calling from out of your local area.
Answering system Answering system settings Remote access code A 2-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can change the code to any number from 00 to 99. To change the remote access code: Using a handset or the telephone base: 1. Press MENU in idle mode to enter the main menu. 2. Use CID or DIR on the handset, or CID or DIR on the telephone base to scroll to Answering sys, then press SELECT . 3.
Answering system Answering system settings Message alert tone When the message alert tone is set to On, the telephone base beeps every 10 seconds to alert you to new messages. The tone stops when all new messages have been reviewed. By default, the message alert tone setting is Off. To change the setting: Using a handset or telephone base: 1. Press MENU in idle mode to enter the main menu. 2. Use CID or DIR on the handset, or CID or DIR on the telephone base to scroll to Answering sys, then press SELECT .
Answering system Answering system settings Recording time You can set the recording time limit for each incoming message. The default setting is 3 minutes. To change the setting: Using a handset or telephone base: 1. Press MENU in idle mode to enter the main menu. 2. Press CID or DIR on the handset, or CID or DIR on the telephone base to highlight Answering sys, then press SELECT . 3. Press CID or DIR on the handset, or CID or DIR on the telephone base to highlight Ans sys setup, then press SELECT . 4.
Answering system About the answering system Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those recorded on its built-in answering system and those recorded in your service provider’s voicemail (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system About the answering system Message capacity The answering system can record and store up to 99 messages. Each message can be up to 3 minutes in length depending on the message length set (see Recording time on page 109). The total storage capacity for the announcement, messages and memos is approximately 14 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.
Answering system Message playback If you have both new and old messages, you can play either new or old messages. The caller ID information displays on the screens when you play messages and you can call back the caller. When playback begins, the handset and telephone base screens display the message status, caller ID information, and time and date of the message recorded. You hear the total number of messages followed by the day and time of the message.
Answering system Message playback To listen to messages with a handset: 1. Press MENU in idle mode. 2. Press SELECT to select Play messages. If you have either new or old messages, the messages play automatically. If you have both new and old messages: • To play new messages, press SELECT to select Play new msgs. • To play old messages, press CID or DIR to highlight Play old msgs, then press SELECT . When the handset is playing a message, its screen shows [2]-Call info and the caller’s name or number.
Answering system Message playback Delete all old messages Using the telephone base: Press DELETE/X when the phone is not in use. The telephone announces, “To delete all old messages, press DELETE again.” Press DELETE/X again. All previously reviewed messages are erased and the telephone announces, “All old messages deleted.” Using a handset or the telephone base: 1. Press MENU idle mode to enter the main menu. 2.
Answering system Message playback Record and play memos Memos are messages you record as reminders for yourself or others using the same answering system. You can record your own memos using a system handset or the base. Play and delete them the same way as incoming messages. To record a memo: Play messages Answering sys Directory Caller ID log BACK SELECT Using a handset or the telephone base: ANSWERING SYS 1. Press MENU on the handset in idle mode to enter the Announcement Delete all old main menu.
Answering system Remote access You can access the answering system remotely by dialing your home telephone number from any touch-tone telephone. To remotely access the answering system 1. Dial your telephone number from any touch-tone telephone. 2. When the system plays your announcement, enter the 2-digit remote access code (19 is the preset code, see page 107 to change it). 3. You can also enter the remote commands (see Remote commands below). 4.
Appendix Handset screen icons home line - On steadily when the home line is in use or there is an incoming home call. 1 CELL line- On steadily when a cell line is in use or there is an incoming cell call. 2 12 Home CHRISTINE SMITH 888-722-7702 5:32am 1 2 Bluetooth connected devices There are Bluetooth connected devices on the active devices list. 1 2 Bluetooth disconnected devices There are Bluetooth disconnected devices on the active devices list.
Appendix Telephone base screen icons home line - On steadily when the home line is in use or there is an incoming home call. 1 CELL line- On steadily when a cell line is in use or there is an incoming cell call. 2 ANS ON 12 1 2 Bluetooth connected devices There are Bluetooth connected devices on the active devices list. 1 2 Bluetooth disconnected devices There are Bluetooth disconnected devices on the active devices list.
Appendix Alert tones and lights Handset alert tones Two short beeps You are pressing CID or DIR when the volume is already at its highest or lowest setting. -ORYou have reached the end of the caller ID history. -ORRegistration slots are full. Three short high-pitched beeps The telephone has completed the command successfully. Four short beeps Low battery warning. -OROut of range while the handset is on a call. Four beeps (twice) Intercom call ended.
Appendix Alert tones and lights Telephone base indicator lights DEVICE1/DEVICE2 lights On when the telephone base is paired and connected with a Bluetooth device. /PLAY/STOP On when the answering system is playing recorded messages. Flash alternately while pairing a Bluetooth device. Flashes when there are new messages. Flash quickly when there is an incoming cell call. MUTE On when the microphone is muted. /ANS ON On when the answering system is turned on. CELLULAR On when the cell line is in use.
Appendix Screen messages Display screen messages Already saved BASE 0 is calling Bluetooth system busy Caller ID log empty Call transferred Calling BASE 0 Calling HANDSET X Cell Cell call on hold Cell line in use Connecting... Connection failed Directory empty Directory full Downloading dir Ended Handset X is calling Home Home call on hold Home & cell calls on hold Home & cell lines in use Home line in use The telephone number you have entered is already stored in the directory.
Appendix Screen messages Incoming call Intercom There is a call coming in. The handset or telephone base is on an intercom call. Intercom ended The intercom call has just ended. Low battery The battery needs to be charged. Microphone off The handset or telephone base microphone is off. The other party cannot hear you but you can hear the other party. Microphone on The handset or telephone base microphone is on. New voicemail There are new voicemail messages from your telephone service provider.
Appendix Screen messages Place in charger The battery is very low. The handset should be placed in the charger. PTT From HANDSET X To base & HS Y One handset has started a PTT session to another handset and telephone base. PTT From HANDSET X To handset Y One handset has started a PTT session to another handset. PTT To HANDSET X You have started the PTT process with a handset. PTT To BASE 0 You have started the PTT process with the telephone base. Push to talk Ended The PTT session is ended.
Appendix Expand your telephone system Your telephone can support up to 12 DECT 6.0 cordless handsets (AT&T model TL90071, sold separately) or up to 10 cordless handsets and 2 cordless headsets (sold separately). Visit www.telephones.att.com/headsets for a list of compatible DECT 6.0 cordless headsets. Each new handset or headset must be registered to the telephone base before use. You must register each handset or headset separately.
Appendix Deregister handsets If you want to replace a handset or reassign the designated handset number of a registered handset, you must deregister all the handsets and then individually register each handset again. To make deregistration easier, read all of the instructions on this page before you begin. Deregister all handsets To deregister all handsets: 1. Make sure that all handsets are out of the telephone Deregister base and chargers before you begin deregistration. all devices? 2.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, or to purchase accessories or replacement parts, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. I cannot pair my cell phone to the telephone base. • Make sure you have cellular coverage. • Make sure your cell phone is compatible with your TL96271/TL96371/ TL96471. Check the Bluetooth compatibility list at www.telephones.att.
Appendix Troubleshooting • For some cell phones, you must authorize the TL96271/TL96371/ TL96471 device in your cell phone’s Bluetooth feature. See the user’s manual of your cell phone for more information. • Manually connect your cell phone to the TL96271/TL96371/TL96471. Refer to the user’s manual of your cell phone for more information. I cannot connect my headset with the telephone base. • Make sure that your Bluetooth headset is not connected to any other Bluetooth device.
Appendix Troubleshooting The PIN on the telephone base does not work. • The default PIN is 0000. • If you have changed the PIN, it will appear on the telephone base in the pairing process. I cannot hear any audio on my telephone system when on a cell call. • Make sure that your cell phone’s volume is not too low or muted. • Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. • Turn off your cell phone, then turn it on again.
Appendix Troubleshooting The listening volume of my cell call is too loud or quiet. • During a cell call, if the listening volume is too loud or quiet, try changing the volume on your cell phone. On some cell phones, changing the volume on the cell phone effects your cell call volume on the TL96271/ TL96371/TL96471 handset. My phone doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure that the battery connector is securely plugged into the handset.
Appendix Troubleshooting I cannot dial out. • Try all the suggestions in I cannot get a dial tone on page 129. • Make sure you have a dial tone before dialing. The handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing. • Eliminate any background noise. Noise from a television, radio or other appliances may cause the phone to not dial out properly.
Appendix Troubleshooting Out of range OR no power at base appears on my handset. • Ensure that the telephone base is powered up. • Place the handset in the telephone base for one minute to allow the handset and base to synchronize. • Move the handset closer to the telephone base. You might have moved out of range. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the handset and telephone base to reset.
Appendix Troubleshooting • If your phone is plugged in with a modem or a surge protector, plug the phone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate your phone or modem farther apart from one another, or use a different surge protector. • Relocate your phone to a higher location. The phone may have better reception when installed in a high area. • Disconnect the telephone base from the telephone wall jack and plug in a working telephone.
Appendix Troubleshooting My handset does not ring when I receive a call. • Make sure that the ringer is not turned off. Refer to Ringer volume on page 31 in this user’s manual. • Make sure the telephone line cord is plugged securely into the telephone base and the telephone jack. Make sure the power cord is securely plugged in. • The handset may be too far from the telephone base. • Charge the battery in the handset for at least 16 hours.
Appendix Troubleshooting My calls cut in and out while I’m using my handset. • Other electronic products such as HAM radios and other DECT phones can cause interference to your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices. • Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.
Appendix Troubleshooting My caller ID isn’t working. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone. • The caller must be calling from an area that supports caller ID. • Both your and your caller’s telephone service providers must use caller ID compatible equipment.
Appendix Troubleshooting I am having difficulty in hearing messages. • Press VOLUME to increase speaker volume on the telephone base. • Press /VOL to increase the listening volume on a handset. The answering system does not answer after the correct number of rings. • Make sure the answering system is on. When the answering system is on, ANS ON should show on the handset and the ANS ON light is lit on the telephone base (page 101).
Appendix Troubleshooting The answering system does not record messages. • Make sure the answering system is on (page 101). • Make sure the memory of the answering system is not full. When the answering machine memory is full, it does not record new messages until some old messages are deleted. • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 110).
Appendix Troubleshooting Common cure for electronic equipment: If the telephone is not responding normally, try resetting the telephone. Do the following in the order listed: 1. Disconnect the power to the telephone base. 2. Disconnect the handset battery, and spare battery, if applicable. 3. Wait a few minutes. 4. Connect power to the telephone base. 5. Completely remove the battery. Replace the battery and place the handset into the telephone base. 6.
Appendix Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water • Your telephone can be damaged if it gets wet. Do not use the handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There might be a slight chance of electric shock from lightning.
Appendix Important safety information • Potential TV interference: Some cordless telephones operate at frequencies that may cause interference to TVs and VCRs. To minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference.
Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, call 1 (800) 222-3111 or visit www.telephones.att.com. In Canada, call 1 (866) 288-4268. 1.
Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com or call 1 (800) 222-3111. In Canada, please dial 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual. A check of the PRODUCT’s controls and features might save you a service call.
Appendix Technical specifications RF frequency band 1921.536MHz — 1928.448MHz Channels 5 Operating temperature 32°F — 122°F 0°C — 50°C Telephone base voltage (AC voltage, 60Hz) 96 — 129 Vrms Telephone base voltage (AC adapter output) 6VDC @600mA Handset voltage 2.4 — 3.
Index Index A Active devices, 26 Add a Bluetooth headset, 21–22 Add a cell phone, 19–20 Add a handset, 124 Alert tones, 119 Alphabetical search, 83 Announcement, 102–104 Answer a cell call, 47 Answer a cell call while on a home call, 49 Answer a home call, 45 Answering system and voicemail, 110 Answering system settings, 101–109 Answer on/off, 101 Appendix, 117–146 B Base settings, 31–43 Battery charging, 13 Battery installation, 13 Bluetooth, 17–30 Bluetooth connection from idle mode, 22 Bluetooth feature
Index Index H Handset icons, 117 Handset lights, 119 Handset locator, 60 Handset ringer volume, 31 Handset settings, 31–43 HD audio, 146 Headset, 21–22, 46 Hold, 54 Hold a call and intercom, 65–66 Home area code, 43 Home directory, 76 I Icons, 117–118 Important safety information, 140–141 Indicator lights, 119–120 Installation, 10 Intercom, 62–66 Interruption to directory download, 29 K Key tone, 41 L Last number redial, 57 LCD language, 34 Lights, 119–120 Limited warranty, 144–145 Listening volume, 52 M M
Index Index S Safety information, 140–141 Save a caller ID log entry to the directory, 97 Save a redial entry to the directory, 58 Search for a contact, 83 Set date/time, 13, 33 Share an outside call, 61, 65–66 Silence the ringer, 52 Skip messages, 112, 113 Speakerphone, 52 Speed dial, 89–91 Stop messages, 112, 113 T Take a call off mute, 53 Technical specifications, 146 Telephone base installation, 11 Telephone operating range, 146 Telephone operation, 45–60 Telephone settings, 31–44 Temporary tone dialin
Remote access wallet card The wallet card below lists the commands needed to control your answering system from any touch-tone telephone. Cut along dotted line. Call your telephone number, then enter your 2-digit remote access code (preset to 19). Fold here. Action Remote command Play all messages......................1 Play new messages...................2 Delete the message..................3 (during message playback) Delete all old messages.........33 Repeat or go back.....................4 Stop....
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