User guide

Appendix

Troubleshooting

I have already logged in to Skype but the status in the Call

Connectivity panel shows Logged out.

Launch Skype, and then go to Tools > Options > Advanced

> Advanced Settings > Manage other programs’ access to

Skype > Locate ATTSCMv3.exe > Click Change > Check Allow

this program to use skype > Click OK.

My voice is not recognized in a voice command.

Make sure you have phonebook entries added or imported

from Microsoft Outlook or CSV files to the software phonebook

(pages 28-30).

Make sure you have set the audio settings correctly (page 3).

Make sure you are speaking towards the microphone on your

TL86103 telephone base.

When you say the command, say it clearly, in a consistent

speed and louder than the background noise.

When voice command fails, you will hear "I didn't catch that.

Please try again." Repeat your voice command.

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