User guide

Appendix
40
Troubleshooting
AT&T USB Audio does not appear in the audio devices control
panel on my PC.
Make sure you have powered up the TL86103 telephone base.
I can’t hear any audio.
Press VOLUME/p to increase the telephone base
speaker volume.
Adjust the volume in the audio settings of your computer.
Make sure you have set the audio settings correctly (page 3).
I can’t make calls by using the software.
Make sure the USB cable is connected to your TL86103
telephone base and PC.
The other party cannot hear me.
Make sure the sound is not set as muted under the audio
control panel in Skype or Lync.
I cannot import phonebook entries from Microsoft Outlook.
Make sure the contact list in your Microsoft Outlook is not empty.
Make sure you installed Microsoft Outlook 2003 or above.
I cannot import phonebook entries from CSV files.
Make sure you have CSV files ready in your computer (page 30).
Make sure the CSV files are valid.
I cannot hear any sound from Windows Media Player/iTunes
when there is an incoming call.
Change the setting in (Settings) > GENERAL > Media Player
> Action on player when calls begin to Disable (page 13).
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