User guide

39
Troubleshooting
If you have difficulty in using this software with your TL86103,
please try the suggestions below. For customer service, visit our
website at www.telephones.att.com or call
1 [phone]. In Canada, dial 1 [phone].
I cannot install the software.
Check the operating system of your PC to make sure it is
compatible with this software. See Compatibility on page 2.
Make sure your hard drive has enough space to install the
AT&T Softphone Call Manager.
Make sure the file is not corrupted. You can download the
AT&T Softphone Call Manager from
www.telephones.att.com/downloads again.
I cannot run the AT&T Softphone Call Manager.
Try to restart your PC before you run the software again.
Make sure you have set your fire wall or any antivirus software
to allow this software to run.
I cannot update my AT&T Softphone Call Manager.
Make sure your PC is connected to the Internet.
Make sure you have set your fire wall or any antivirus software
to allow this software to check for updates.
I cannot use my Skype/Lync with the AT&T Softphone
Call Manager.
Make sure you have installed Skype/Lync and logged in to
the programs.
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