User guide

Accessing Your Mailbox
Now that you’ve set up your Voice Mail mailbox, you can access it anytime using a computer or
phone. The various features of your mailbox and how to use them are explained in the following
sections of this User Guide.
Telephone Instructions
There are two numbers that you can use to access your mailbox from a phone:
• Your Access Number – 1-888-288-8893
• Your Telephone Number – This number is also known as your Mailbox
Number (typically your home number). Your Voice Mail service is connected to
this number. It’s also the number that accepts voice mail and fax messages.
Now, follow these steps:
You can access your mailbox in two ways.
1. If you’re NOT dialing from your Mailbox Number (the telephone number that is
connected with your service).
• Dial 1-888-288-8893 or
• Call your Mailbox Number. Once you hear the greeting, press *. Because the
telephone will ring like any other telephone call, someone may accidentally pick
up the telephone. Therefore, you may wish to access your mailbox using the first
option.
2. If you ARE dialing from your Mailbox Number .
• Dial 1-888-288-8893 or
• Dial your 10 digit Mailbox (Telephone) Number.
3. Enter your 10-digit telephone number and press #. (You will be asked to enter your
telephone number if you have Caller ID Blocking or are not calling from your mailbox
number.)
4. Enter the PIN you created during the set up of your mailbox and press #. Depending on
how you set up your voice mailbox, you may or may not be asked to enter your PIN. If
you haven’t set up your PIN, enter your Temporary PIN
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and press #. (See Setting Up
Your Mailbox
5. To access another subscriber’s mailbox, while in your own mailbox, press 7 at the main
menu.
Computer Instructions
1. Go to http://www.vm.att.com
.
2. Enter your Email Address and Password in the appropriate fields. You’ll automatically
be taken to your Inbox.
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For security reasons, we ask that you change your temporary website Email Address, website Password and PIN immediately even if you’re not yet using your
mailbox. When choosing your Password and PIN, don’t use your telephone or mailbox number (or any part of the telephone or mailbox number) as part of your
Password and PIN. Don’t repeat digits (e.g., 444444), don’t use sequential digits (e.g., 123456) and don’t use easily identifiable numbers (e.g., ZIP code, street
address, etc.) Treat your Password and PIN as you would your ATM PIN. Select a Password and PIN of at least six digits. For added security, you should change
your Password and PIN periodically and check your greetings to make sure they haven’t been changed.
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