User guide

If you’re setting up your voice mailbox using the telephone connected to your Voice Mail
service, follow these steps:
1) Select one of the two options below to enter your mailbox:
• Dial your Access Number, 1-888-288-8893. Once you hear the pre-recorded
greeting, simply follow the prompts.
•
Dial your Mailbox Number and simply follow the prompts. (Note: Because the
telephone will ring like any other telephone call, someone may accidentally pick
up the telephone. Therefore, you may wish to access your mailbox by the first
option.)
2) Enter your Temporary PIN
2
and press #.
3) When prompted, enter a new PIN and press #. Your new PIN must be at least six digits in
length. (Note: If you make a mistake, press * and start again.)
4) Re-enter your new PIN followed by # for confirmation.
5) When you’re finished choosing your PIN, you will be given the option to select a personal
authentication question and answer. In the future, if you forget your PIN, you can use an
authentication code to reset it. When resetting your PIN over the telephone, you must be
dialing from a phone number associated with your Voice Mail mailbox.
• To set up an authentication code now, press 1
• To set up an authentication code later, press 2.
Next, you’ll be prompted to record your name if you haven’t already done so. Your recorded
name is just that — your name or family name for your mailbox (e.g. “Rhonda” or Smith
family.”) Other VM subscribers will hear your name announcement when you leave them a
message. For example, they’ll hear: “Message from Rhonda.” If you don’t record and activate
a personal greeting (see below), your name announcement will also play as part of the pre-
recorded greeting, like: “Rhonda can’t take your call now. Leave a message.”
6) Say your name after the tone and press #.
• If you’re happy with the recording, press 1.
• To record again, press 2.
• To exit without changing the recording, press 3.
• If you need more time, press 8 to pause for up to twenty seconds. To resume,
simply press any key to continue.
7)
Finally, you’ll be prompted to record your voice mailbox personal greeting if you haven’t
already done so. Your personal greeting is the greeting callers hear when you don’t
answer or your line is busy. Sample personal greeting: “You have reached Rhonda.
Please leave a message.”
8) If you choose to record a personal greeting, press 1 and begin speaking after the tone
and press #.
• If you’re happy with the recording, press 1.
•
To record again, press 2.
• To exit without changing the recording, press 3.
• If you need more time, press 8 to pause for up to twenty seconds. To resume,
simply press any key to continue.
(Learn about Extended Absence Greetings
)
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For security reasons, we ask that you change your temporary website Email Address, website Password and PIN immediately even if you’re not yet using your
mailbox. When choosing your Password and PIN, don’t use your telephone or mailbox number (or any part of the telephone or mailbox number) as part of your
Password and PIN. Don’t repeat digits (e.g., 444444), don’t use sequential digits (e.g., 123456) and don’t use easily identifiable numbers (e.g., ZIP code, street
address, etc.) Treat your Password and PIN as you would your ATM PIN. Select a Password and PIN of at least six digits. For added security, you should change
your Password and PIN periodically and check your greetings to make sure they haven’t been changed.
Version 9.1
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