User guide

terminate the Service by notifying AT&T at 1 800 288-2747. When the Service is terminated by
you, AT&T will continue to provide the Service for a maximum of three days from the date of your
notification to AT&T to allow time for an orderly transition of messaging functions. AT&T will have
no obligation thereafter to forward any unread or unsent messages to you or to any third party.
11. AVAILABILITY OF SERVICE. AT&T will provide the Service to you only if AT&T is able to bill
you and has in place in your area the technical facilities necessary to provide the Service. AT&T
will not be able to provide the Service to you if you have a rotary phone.
12. DISPUTE RESOLUTION. It is important that you read this section carefully. This section
provides for resolution of disputes through final and binding arbitration before a neutral arbitrator
instead of a court by a judge or through a class action. You continue to have certain rights to
obtain relief from a federal or state regulatory agency. A. Binding Arbitration. The arbitration
process is governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. §§ 1–16. You have the right
to take any dispute that qualifies to small-claims court rather than arbitration. All other disputes
arising out of or related to this Agreement must be resolved by final and binding arbitration. This
includes any dispute based on any product, service, or advertising having a connection with this
Agreement and any dispute not finally resolved by a small-claims court. The arbitration will be
conducted by one arbitrator. If any portion of this Dispute Resolution Section is determined to be
unenforceable, then the remainder shall be given full force and effect. The arbitration of any
dispute involving $10,000 or less shall be conducted in accordance with the Consumer Arbitration
Rules of the American Arbitration Association (“AAA”), as modified by this Agreement, which are
in effect on the date a dispute is submitted to the AAA. The AAA’s Commercial Arbitration Rules
and fee schedules will apply to any disputes in excess of $10,000. You have the right to be
represented by counsel in an arbitration. In conducting the arbitration and making any award, the
arbitrator shall be bound by and strictly enforce the terms of this Agreement and may not limit,
expand, or otherwise modify its terms. No dispute may be joined with another lawsuit, or in an
arbitration with a dispute of any other person, or resolved on a class-wide basis. The arbitrator
may not award damages that are not expressly authorized by this Agreement and may not award
punitive damages or attorneys’ fees unless such damages are expressly authorized by a statute.
You and AT&T both waive any claims for an award of damages that are excluded under this
Agreement. B. Arbitration Information. Before you take a dispute to arbitration or to small claims
court, you must first contact our customer account representatives at the toll-free customer
service number on your AT&T bill for the Service to give us an opportunity to resolve the dispute.
Similarly, before AT&T takes a dispute to arbitration, we must first attempt to resolve it by
contacting you. If the dispute cannot be satisfactorily resolved within 60 days from the date you or
AT&T is notified by the other of a dispute, then either party may then contact the AAA in writing at
AAA Service Center, 134555 Noel Road, Suite 1750, Dallas, Texas 75240-6620, and request
arbitration of the dispute. Information about the arbitration process and the AAA’s Arbitration
Rules and its fees is available from the AAA on the Internet at www.adr.org or at the AAA address
provided above.
13. VOICE MAIL WEB INTERFACE: Use of the vm.att.com mailbox, or other AT&T Voice Mail
mailbox, is subject to the Voice Mail Acceptable Use Policy (AUP) available on www.vm.att.com.
The AUP is subject to change. Notice of change will be provided by posting the new AUP at the
aforementioned link. Initial and continued use of the Voice Mail service means that you have
read, understood, and agreed to the AUP. Software downloaded as part of the Web interface set-
up process is subject to the End User License Agreement that accompanied that software. The
Voice Mail Web-based mailbox is accessed with an email address and a password. You are
responsible and liable for all activities that occur under your address and password, you agree to
(1) immediately notify AT&T if you suspect any breach of security pertaining to your Voice Mail
service; (2) exit from your mailbox at the end of each session; and (3) periodically change your
password. AT&T may establish general practices and limits concerning use of the Web interface,
including without limitation, limiting the maximum number of days that messages are retained and
allocating/limiting storage space. You agree that AT&T shall not have responsibility or liability
related to the storage and transmission of messages, including responsibility or liability for the
Version 9.1
38