User guide

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Definition of Terms
Access Number
The telephone number you were given to access your messages using a telephone.
“Beeping / Stutter” Dial Tone
A special-sounding dial tone when you pick up the telephone that plays intermittently and alerts
you to new messages in your Voice Mail mailbox.
Distribution List
A list of subscriber telephone numbers, subscriber email addresses and non-subscriber email
addresses that you can use to send messages. You can use a distribution list to send the same
message to a group of people at the same time.
Fast Log In
This feature enables your system to recognize if you’re calling from the telephone associated with
your mailbox. When this feature is turned on, you don’t have to press # when logging in to your
mailbox. The system automatically recognizes your telephone number (Mailbox Number). This
feature can also be used in combination with the PIN Skip feature so neither a telephone number
nor PIN is required for you to log in to your mailbox over the phone.
Email Server
If you have POP3 on an external email account, you must provide your ISP’s email server name
and your user name and password. Key the appropriate information into the spaces provided.
Voice Mail service cannot access email servers behind corporate firewalls. Click the Test Email
button after your information has been saved. It will inform you whether or not we can access
your email.
Landline Telephone
This term refers to a telephone that requires a telephone jack.
Mailbox Number
The telephone number associated with your service.
MWI
Message Waiting Indicator
PIN Skip
The feature that works with Fast Log in and allows you to access your mailbox without entering
your PIN if you’re calling from your own telephone. Please note that use of the PIN Skip feature
decreases the security of your voice mail account.
Sub-Mailbox(es)
For residential customers only. Also known as a Group Shared Mailbox. This is a mailbox that
has a group of other mailboxes (up to four) linked to it. The primary purpose of a sub-mailbox is to
enable callers to call one number but be able to leave messages in any of the mailboxes (by
pressing a defined key). Each sub-mailbox has a separate set of greetings and settings for pager
and email notification options. The main mailbox activates or deactivates sub-mailboxes. The
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