User guide

Q: Can I change the number of times my telephone rings before my mailbox picks up my
line and answers the call?
A: Yes. You can change the number of times your telephone rings before your mailbox picks up
and answers your calls. For ring-cycle changes, please call: AT&T Customer Care at 1-800-288-
2747
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Q: How can someone send me a fax?
A: Anyone can send you a fax by calling your telephone number associated with your mailbox.
The mailbox will detect the fax tones and accept the fax. (Note: If someone is calling to send you
a fax, don’t answer the telephone. Let the call go to your mailbox.) The fax will show up as a
message with an attachment in your Inbox, and can only be viewed via a computer. When
checking messages using a phone, you’ll only hear the date and time stamp of a fax message. If
you check fax messages using a computer, the entire fax can be read as well as printed to a
printer accessible to your computer.
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Q: Do I have to have AT&T local line service to subscribe to Voice Mail service?
A: Yes
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Q: If I have sub-mailboxes set up, can any mailbox owner in the group access someone’s
mailbox?
A: Only if they have the person’s unique Email Address, Password and/or PIN.
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Q: Is there an additional cost for sub-mailboxes?
A: No. Sub-mailboxes are only available to residential customers, as part of the Voice Mail Plus
offer and there is no additional charge to set them up — this can be done over the computer or on
the phone. See the Sharing Your Mailbox with Others (Sub-Mailboxes)
section in the User
Guide for instructions on how to set up sub-mailboxes.
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Q: Can I flag messages for a specific response date?
A: No. Messages are flagged only as “Urgent” or “Private.”
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Q: How long will it take to set up my mailbox?
A: Not much more than setting up voice mail. Approximately 10 to 15 minutes.
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Q: Is there a limit to how many addresses I can add to my address book?
A: No. You can add as many as you want. It doesn’t impact your maximum storage space.
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Q: How long can I make my greeting?
A: Up to two minutes.
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Q: Can I access my mailbox through a cable Internet connection?
A: Yes.
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Q: Does my AT&T VoiceMail mailbox filter SPAM?
A: Yes. Your service has built-in SPAM and virus firewalls.
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