User guide

Q: One of my callers couldn’t leave me a message because my mailbox was full. How can I
prevent that?
A: After retrieving any email, fax or voice mail message, you should always either delete/erase it
or save it to your computer. When your mailbox is full, callers won’t be able to leave messages
until you free up space in your mailbox. (Note: You can determine how much storage your
mailbox is using by clicking the Folder button. In the bottom right-hand corner, you can see how
much storage space is available. When your mailbox is close to capacity, you’ll receive a notice
so you can take steps to free up space either by deleting messages or saving them to your
computer’s hard drive.)
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Q: If I have messages from an external email account forwarded to my Voice Mail mailbox,
do I have to clean out messages from both places?
A: No. If your messages are set to forward to your Voice Mail mailbox from your external email
account, they will not show up in that external email account.
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Q: How much space do I have for Sent Items?
A: Voice Mail customers have a maximum of 76.8MB of storage, and Voice Mail Plus customers
have a maximum of 144MB for Sent, Inbox, Drafts, Trash and personal folders combined.
Typically, a one minute voice message is equivalent to 1MB. This storage amount includes
voicemail and email messages.
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Q: Do I have to listen to all the options before I make my selection from a menu?
A: No. You can press a key at any time. You don’t have to wait for the system to list each menu
option. The Navigation Map in this User Guide will help you become familiar with your menu
options.
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Q: Can you use the same authentication code for the telephone (Telephone User
Interface) and web (Web User Interface)?
A: Yes.
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Q: Can you use any computer to create, change or delete your authentication code?
A: Yes, as long as you have your Password to access your mailbox via the Web.
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Q: Some of my callers want to skip my greeting and record their messages immediately.
How can they do this?
A: Tell your callers to press the # key when they hear your greeting. The greeting will stop
playing, and they’ll hear the record tone.
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Q. If I delete a message over the phone, can I access it from the Trash folder?
A: Yes. If you erase a message using a phone, it is placed in the Trash folder. A message in the
Trash folder will be available for 48 hours from the time it was placed there. You can choose to
save that message by logging into your mailbox using a computer and moving the message to a
Personal Folder or to the Inbox. You can also save the message using the Deleted Messages
option through the phone (press 6 from the main menu). When a message surpasses 48 hours in
the Trash folder it is removed for good.
[Return to FAQ]
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