User guide

AT&T Prompts
Frequently Asked Questions about the Voice Mail
Service
• What is the maximum file attachment size for emails?
• Can I access my mailbox from any phone or do I have to use my own phone?
• One of my callers couldn’t leave me a message because my mailbox was full. How can I
prevent that?
• If I have messages from an external email account forwarded to my Voice Mail mailbox,
do I have to clean out messages from both places?
• How much space do I have for Sent items?
• Do I have to listen to all the options before I make my selection from a menu?
• Can you use the same authentication code for the telephone (Telephone User Interface)
and web (Web User Interface)?
• Can you use any computer to create, change, or delete your authentication code?
• Some of my callers want to skip my greeting and record their messages immediately.
How can they do this?
• If I delete a message over the phone, can I access it from the Trash folder?
• Can I change the number of times my telephone rings before my mailbox picks up my
line and answers the call?
• How can someone send me a fax?
• Do I have to have AT&T local line service to subscribe to Voice Mail service?
• If I have sub-mailboxes set up, can any mailbox owner in the group access someone’s
mailbox?
• Is there any additional cost for sub-mailboxes?
• Can I flag messages for a specific response date?
• How long will it take to set up my mailbox?
• Is there a limit to how many addresses I can add to my address book?
• How long can I make my greeting?
• Can I access my mailbox through a cable Internet connection?
• Does my AT&T VoiceMail box filter SPAM?
Q: What is the maximum file attachment size for emails?
A: The maximum file attachment size is 10MB
[Return to FAQ]
Q: Can I access my mailbox from any phone or do I have to use my own phone?
A: You can access your Voice Mail mailbox from any touch-tone telephone, no matter where you
are, any time of day. You can use your wireless phone, your home telephone, your office
telephone or any pay telephone to access your mailbox. Depending on where you’re calling from,
local, toll or usage charges may apply. There are two ways to access your Voice Mail messages
using a phone:
• Call your Voice Mail telephone number and dial * once the message begins playing.
• Call your Voice Mail access number, 1-888-288-8893.
[Return to FAQ]
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