User guide

1. Click the “To:” button. (“CC:” and “BCC:” will also work.) Your address book will
appear.
2. Click the email address(es) for all recipients. The address(es) will appear in the address
box in the middle of the page next to the “To:” dropdown menu.
3. If you want to CC (carbon copy) or BCC (blind carbon copy) someone on your message,
select the dropdown menu next to the address(es) box and choose “CC:” or “BCC:”. The
address in the box will go away, but you’ll see it again by choosing “To:” from the
dropdown menu. Click the email addresses, like you did for “To:”.
4. When you have selected all of the addresses you want, click the “Use These
Addresses” button. You’ll be returned to your message with all of the addresses you
selected in their respective boxes.
(Note: You can also start an email message in the Address Book by clicking the name of the
person to whom you would like to send an email.)
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Changing Your PIN/Login Settings7
Telephone Instructions
1. Access your mailbox
.
2. Press 4 for Mailbox Settings from the Main Menu.
3. Press 3 for Security in Options.
4. Press 1 to change your PIN.
5. Enter your new PIN, which must be at least six digits and press #.
6. Re-enter your new PIN and press #.
Computer Instructions
1. Go to http://www.vm.att.com
and enter your Email Address and Password.
2. Click Settings on the left-hand side of the page.
3. Click Change PIN for Telephone (under the Security Settings section).
4. Enter the new PIN into the New Telephone PIN and Confirm Telephone PIN text
boxes.
5. Click Save and Close. Once complete, you’ll be taken back to the Mailbox Settings
page. (Note: If you forget your PIN, don’t worry. You can reset it by accessing your
mailbox using a computer or by calling AT&T Customer Care at 1-800-288-2747 for
help.)
Authentication
Your mailbox has an additional security option that can assist you in case you forget your
telephone log-in PIN. You will be asked a security question such as "What is your Mother's date
of birth". Your answer will be your 8 digit authentication code.
Note: If you do not have an authentication code saved and you forget your PIN, you must call in
to customer care to reset your PIN.
Your authentication code must be 8 digits in the format of MMDDYYYY and must be one of the
following:
• Mother’s date of birth
• Father’s date of birth
• Spouse’s date of birth
• Child’s date of birth
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