User guide

2. Underneath the message window, emails with attachments will show the attachment file
names that can be opened. Click on the underlined attachment file name to open the file.
Save to My Computer
Saving messages to your computer and deleting them from your inbox helps to keep your inbox
from reaching capacity. Once your messages are deleted and you empty your trash folder, they
can no longer be accessed through your Voice Mail mailbox.
To save messages to your computer, follow these steps:
1. Open the message you want to save from your Inbox or other folder.
2. Click the Save to My Computer button near the bottom of the page.
3.
Choose Save from the pop-up box.
4.
Choose the location on your computer where you want to save the message.
5.
Name the file.
6.
Click Save.
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Erased Message Retrieval
When a message is erased over the telephone or deleted from the computer, you have up to 48
hours to still access this message before it is permanently deleted from your mailbox.
Telephone Instructions
1. Access your mailbox.
2. If Autoplay is on, press * to access the Main Menu.
3. At the Main Menu, press 6 for Deleted Messages. You will get the option to press 6 for
Deleted messages if you have deleted messages, you do not get the option if you have
no deleted messages.
All messages deleted during the past 48 hours will begin playing.
If you want to save a message that is in the Deleted Message menu, just press 2 after hearing
the message to save it. The message will be placed in your Inbox.
If you press 3 to erase a message from the Deleted Message menu, it is permanently erased
(gone for good).
Computer Instructions
1. Go to http://www.vm.att.com and enter your Email Address and Password. You’ll be
taken to your Inbox containing all your messages.
2.
Erased (Deleted) Messages are in your Trash Folder (located underneath the Inbox on
the left-hand side of the page.)
To prevent messages from permanently being erased from your Trash Folder, move the
messages to a Personal Folder, back to your Inbox or Save to Your Computer. Messages will be
erased 48 hours from the time they are placed in your Trash Folder.
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