User guide

Absence Greeting is engaged voice mails cannot be left unless additional commands are entered
into the system
A sample Extended Absence Greeting: “This is Marilyn with an out of the office announcement. I
am currently out on vacation for the next 2 weeks. This mailbox will not accept any messages in
my absence. Please call back after the 15th. Thank you.”
If this greeting is active, you will be notified upon logging in to your mailbox over the phone or the
computer that the Extended Absence Greeting is on and whether messages are being received
or not.
Telephone and computer instructions for setting up an Extended Absence Greeting are listed
below.
Family Greeting
The primary mailbox, or main mailbox, is also considered mailbox number 1. All subsequent sub-
mailboxes (also known as extension mailboxes) are given their own number – mailbox 2, mailbox
3, mailbox 4 and mailbox 5.
(Note: It is not required that sub-mailboxes be placed in a numerical order. From the computer,
you can also choose 2, 5 and 9, for example.)
The main mailbox owner records the Family Greeting and assigns the appropriate keys callers
would press to leave a message for various members of the household.
A sample Family Greeting: "You have reached the Smith Home. To leave a message for Jack
[main mailbox owner], press 1 or wait for the tone; for Kim, press 2; to leave a general message
for the family, please press 3."
In the Family Greeting example above, the primary mailbox belongs to Jack. He took the primary
account so that he would not have to give the primary account passcode to his kids, therefore
preventing them from altering the settings of the primary mailbox and all sub-mailboxes. He
created a sub-mailbox for the general/family mailbox (“…to leave a message for the family,
please press 3.”). He can give the passcode for this sub-mailbox to the whole family, but if
changes are made to this sub-mailbox (mailbox 3), the changes only affect this sub-mailbox.
In addition, the primary mailbox has the option to hear if the sub-mailboxes have new messages
or not.
All sub-mailboxes will not have the option of changing the initial (family) greeting that callers hear
when the primary telephone number is called. Each sub-mailbox holder can, however, create a
personalized greeting the caller hears once the caller selects the number associated with the
holder’s sub-mailbox. When setting up this sub-mailbox greeting through the website, the user
goes to the My Greetings page, and then selects the greeting to use.
Options for Callers
You can also leave additional instructions for callers in your personal greeting, which allows them
to mark their messages as urgent. If you choose this option, inform callers in your personal
greeting to press # after they leave the message. They will then be told to follow these steps:
1. After callers press #, they will be prompted to do one of the following:
• Press 1 to review or re-record your message.
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