User guide

Support Information (Contd)
The following
of the display
call is coming
Call Type identifiers appear on the right side
(Screen 2). They provide the reason that a
to the console
s—
b—
n—
d—
f—
P—
A call has gone to coverage because Send All
Calls is in effect at the covered station.
A call is returning to the console because the
called station is busy.
A call is returning to the console because the
called station did not answer.
An incoming call is placed to an Incoming
Calls Group, of which you are a member.
A call is forwarded to the console by use of
the Call Following feature.
A parked call is returning to the console
because it was not picked up.
Console Queue Status
The number of calls waiting in the queue is shown on the
right side of the display (Screen 1). If between one and nine
calls are waiting for service, the actual number appears. A
queue of ten or more calls is indicated by “!”.
DDC's and PDC's
When your System 25 was installed, Data Dial Codes (DDC's)
were assigned to data terminals, and Personal Dial Codes
(PDC's) were assigned to voice terminals. In most cases,
your PDC is your extension number. If a voice terminal is
shared, each person may have been assigned his or her own
“floating” PDC.
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