User`s guide

Settings 75
Synapse User’s Guide
Call Forward All and Call Forward–No Answer
Call Forward All and Call Forward–No Answer redirect incoming calls. Once a call is forwarded, it cannot be answered by the
original extension.
 Call Forward All is a user setting to redirect calls. Calls are immediately redirected to the assigned phone number,
extension, or Voicemail. The Deskset does not ring but a message screen appears to confirm that the call was forwarded.
The Deskset does not record the call in its Call Log. Your company phone number is the caller ID information sent to
outside numbers with the forwarded call. The default destination is Voicemail.
 Call Forward–No Answer is an administrator setting to handle unanswered calls. This setting determines the delay of,
and the destination for, unanswered calls for each extension. The default is to send all calls to Voicemail. After the calls
are forwarded, the calls cannot be answered at the Deskset. Call Forward–No Answer can only be set by the system
administrator.
The Call Forward All setting on a Deskset overrides the System Administrator’s Call Forward–NA Setting for that Deskset.
Use the Call Forward All screen, as shown in Figure 59 on page 76, to set the Call Forward destination.
To turn Call Forward All on or off, press when the telephone is idle. When activated, the indicator appears in the
upper right corner of the display. Call Forward All overrides the Call Forward–No Answer setting established in “Admin Settings”
on page 93.
You can also set the Call Forward All feature in the WebUI. See “Basic Settings” on page 57.