User`s guide

Troubleshooting 312
Synapse User’s Guide
[ATA] Group Mailbox Troubleshooting
Symptom Probable Cause Corrective Action ATA Group Mailbox Troubleshooting
Group Mailbox does not
work.
Needs an ATA to be
available.
Group mailboxes reside on the ATA. The ATA must be
connected.
See the Synapse Installation Guide at
www.telephones.att.com/synapseguides.
Group Mailbox is full even
though is has not reached
quota.
The sum of the quotas for
individual Group Mailboxes
may exceed 60 minutes or
some Group Mailboxes do
not have quotas enabled. In
other words, quotas do not
reserve recording time for a
given Group Mailbox. Quotas
only limit the maximum
amount of recording time
available for a Group
Mailbox.
The ATA allows for a total of 60 minutes of recording time
for all Group Mailboxes. It is up to the system
administrator to assign quotas for individual Group
Mailboxes. Note that the sum of the quotas for individual
Group Mailboxes may exceed 60 minutes.
z To free additional recording time for a Group Mailbox,
delete messages on any of the Group Mailboxes.
z To prevent this problem from occurring again, reduce
quotas to add up to 60 minutes or less, and make sure
that all Group Mailboxes have quotas enabled.
z Note that personal messages reside on the specific
desksets and do therefore not impact Group
Mailboxes recording time.
Unable to find a message on
Group Mailbox anymore.
Group Mailboxes are
accessed by multiple users.
Group Mailboxes are accessed by multiple users.
Messages can be marked as old or deleted by other users.
The number of new
messages changed
spontaneously.
Group Mailboxes are
accessed by multiple users.
Group Mailboxes are accessed by multiple users.
Messages can be marked as old or deleted by other users.