User`s guide

Troubleshooting 310
Synapse User’s Guide
[ATA] Analog Phone Troubleshooting
Symptom Probable Cause Corrective Action ATA Analog Phone Troubleshooting
Analog phone connected to
FXS port does not work as
expected.
The ATA has detected a cable
connected to the FXS port,
but in the WebUI, this FXS
port is set to Fax or OHP.
 Verify that your telephone is connected to FXS 1 or FXS 2.
If not, plug it in, or change the analog telephone
configuration in the WebUI. Verify that your phone is
connected to the correct FXS port and that phone is
powered on.
a. As administrator, log into the WebUI.
b. Click ATA Settings.
c. Verify that the desired FXS port has a Voice
assignment. If not, try connecting the analog
telephone to the other FXS port or disable the other
assignment. Voice is the default setting when no
other assignments are enabled:
If the desired FXS port is assigned to Fax:
i. Click System Settings –> Fax Configuration.
ii. Set Fax to Disable.
iii. Click .
If the desired FXS port is configured for Overhead
Paging:
i. Click System Settings –> Overhead Paging.
ii. Set Paging to Disable.
iii. Click .