User`s guide

Troubleshooting 309
Synapse User’s Guide
Unable to receive incoming
faxes.
Fax line not configured
properly.
1. As administrator, log into the WebUI.
2. Click System Settings –> Fax Configuration.
3. Verify that Fax Line is set to the correct line. Verify that
the physical outside line on which incoming faxes are
received is connected to the chosen Fax Line on the
Gateway. If not, outgoing faxes will work but incoming
faxes will be directed to the Auto Attendant instead of
being directed to the fax.
4. Click .
Unable to make phone calls
on the telephone that is part
of my fax machine.
System limitation.
 Once an FXS is configured for fax, its integrated telephone
cannot be used for audio calls. If the fax machine has a
corded handset, it will not receive voice calls, and even
though a user may get a dial tone, dialing out is not
possible.
Symptom Probable Cause Corrective Action ATA Fax Configuration Troubleshooting