User`s guide

Troubleshooting 308
Synapse User’s Guide
The fax is not working and
the FXS LED (right of the ATA
LCD screen) that
corresponds to the jack you
are using for connecting the
fax machine is solid GREEN.
The ATA recognizes that
someone is attempting to
send or receive a fax. Check
the fax machine settings.
 Verify the fax machine settings.
The fax is not working and
the FXS LED (right of the ATA
LCD screen) that
corresponds to the jack you
are using for connecting the
fax machine is flashing
GREEN.
The ring voltage is present
and your FXS configuration is
likely wrong.
1. As administrator, log into the WebUI.
2. Click System Settings –> Fax Configuration.
3. Toggle the Fax Mode setting.
4. Click .
5. Try again.
The fax machine is
connected to the telephone
line through the Synapse
system and the FXS LED
indications appear correct,
yet outgoing faxes fail.
Number dialed incorrectly.
 Remember to dial 9 to send faxes.
Symptom Probable Cause Corrective Action ATA Fax Configuration Troubleshooting