User`s guide

Troubleshooting 306
Synapse User’s Guide
[ATA] Fax Configuration Troubleshooting
Symptom Probable Cause Corrective Action ATA Fax Configuration Troubleshooting
While using T.38 mode,
unable to receive faxes or
having persistent fax
transmission failures.
Incompatible Fax Mode
setting.
1. As administrator, log into the WebUI.
2. Click System Settings –> Fax Configuration.
3. Set Fax Mode to G.711.
4. Click .
While using T.38 mode, fax
usually works with
occasional failures.
Network impairment issues.
 Resend the fax later or use the fax machine’s
retransmission feature.
While using G.711 mode, fax
usually works with
occasional failures.
Network impairment issues.
 Resend the fax later or use the fax machine’s
retransmission feature.
 If the above does not work, try switching the Fax Mode
setting.
a. As administrator, log into the WebUI.
b. Click System Settings –> Fax Configuration.
c. Set Fax Mode to T.38.
d. Click .