User`s guide

Troubleshooting 303
Synapse User’s Guide
Multi-zone OHP is not
working.
Inconsistent configuration.  Verify the OHP configuration:
a. As administrator, log into the WebUI.
b. Click System Settings –> Overhead Paging.
c. Verify that Paging is set to Enable.
d. Verify that the Paging System Type is set to Multi
Zone.
e. Verify that Select Paging Port is set to an FXS port
and that your OHP system is physically plugged into
that FXS port.
f. Click .
The OHP can not be paged a
the same time as the
Desksets.
 Page the Desksets and OHP separately.
There may be a problem with
the paging equipment or its
setup.
 Verify your paging equipment configuration. Check to see
if the OHP system has settings that need to be adjusted
to work with Synapse. Refer to your paging equipment
documentation or to your installer.
There may be a problem with
the paging zone setup.
 Verify that the paging zone you are paging is Overhead
Paging.
Symptom Probable Cause Corrective Action ATA OHP Troubleshooting